Originally Posted by Stranger' post='240852' date='Feb 16 2006, 09:45 AM

From a certain Indy red M6?

Originally Posted by Edlee' post='240774' date='Feb 16 2006, 07:55 AM

Sent my ride into Kg Arang after lunch yesterday. Dennis, attended to me and unfortunately brought "a yah yah papaya" of a serviceman - who by the way is supposed to be M5/6 trained - along with him. He explained to me that the problem lies with a sensor mounted in the steering column. This "thing" senses faults in the DSC and unfortunately is the brain to alot of other things like the run flat indicator, damping control, brake control, transmission, start assist, etc. Mine, like "alot others worldwide" is busted. He said I'd have to wait for them to process the order and bring it in from Germany. I asked them how long and Dennis replied that it'd take quite a few days. So I asked; "a few days? My half a million dollar car is gonna sit here for a few days because of one little sensor?" To which this yah yah papaya responded; " but the system is fail safe. You can still drive your car; its only a matter of the faults showing on your screen. The car still starts, the gears still change and the brakes still work". That got me fuming.

I told Dennis that I was not gonna drive the car out because I knew for a fact that the comfort brakes were not functioning and neither was the EDC. I couldn't engage or disengage the DSC and that meant the car was not road worthy. And I was not about to lose SGD 137.00 daily before road tax and insurance on the fact that there was ONE glitch which required a change of part which they didn't have.

To cut the story short, Dennis being a frontline man did his job. He got on the phone with his superiors and the car was repaired yesterday evening. I'm collecting my ride later today; lets hope it all went well.

The moral of this story is this; "never get a backroom staff out to meet a customer; thats where they belong and where they should stay". They are just not tactful enough and somehow get the wrong message across. Dennis, well, he's the man!!! After sitting down and cooling off I guess he did his best. At least he told me what he should have and acted immediately; unlike some others at the other service center. I must put up a commendation for him to his bosses.

Originally Posted by tcc39' post='240958' date='Feb 16 2006, 12:06 PM

For me, what's important is that even after the part are replaced. Dennis still bother to reply me officially and apology from the inconvenience caused.

Originally Posted by eugeneloke' post='241190' date='Feb 17 2006, 12:16 AM

Hey Ed

Glad to know your M is back on the road
anyhow - getting the boys to do the idrive interface install for me with their new twin antennae tv box this weekend. hope it goes well.

i've been sitting on this install for a while.

Originally Posted by eugeneloke' post='241190

Btw doc, the boys are having a tough time reading your prescription (I mean address). Think you should give them a call.

Originally Posted by Edlee' post='241093' date='Feb 16 2006, 06:30 PM

Yes!!! Dennis is the MAN!!! Kudos to him. PML finally got someone responsible enough to handle their customers. Sadly, however, there is only ONE. I don't think any other CSA would have handled the situation that fast. Why, I know at least ONE MANAGER who might even have promised me a replacement M6 just to ease his problems; and we all know the result of such promises.

Anyway, both Simon Rock and Robert Friend will be receiving a heart stopping letter from me within these couple of days. I've already sent it out.

Originally Posted by Yankee' post='241594' date='Feb 17 2006, 11:20 AM

I got the new video interface and would be replacing it this week or so. Would let those who had the same units know the outcoming on the quality issues. had informed the two guys on this replacement