Issues with Umnitza angel eye/halo install
#51
Site Founders
Well, I fully support our members sharing their experiences with different products, vendors, and so on.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
#52
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My Ride: 2004 545i 6spd, blk on blk, HRE 540R 20x9 in front and 20x10 in rear with Pirelli PZero Neros 245/25/20 front and 295/25/20 rear. H&R springs, and Eisenmann quad exhaust, V! radar detector, black grille, limo tint all around.
Originally Posted by das' post='208876' date='Dec 8 2005, 03:07 PM
Well, I fully support our members sharing their experiences with different products, vendors, and so on.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
#53
Well, I fully support our members sharing their experiences with different products, vendors, and so on.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
[/quote]
I'm not taking sides here, but I think a distinction should be made clear.
Did umnitza sell a defective product? Or merely a product that the buyer (i.e. choi000) could not install on the car?
If the former (i.e. defective product), then I believe choi000 is 100% entitled to a full refund and has every right to be upset. As to shipping costs, that's really dependent on what umnitza's return policy was when the product was first purchased, and whether it was disclosed to choi000 at the time of purchase.
If the latter (i.e. choi000 could not find someone suitable to install the angel eyes even though the angel eyes presumably work fine when installed), then umnitza should not be held responsible in this instance. umnitza sells these products, it is not an installer. It's like if a person buys a set of H&R Springs but lives in Timbucktoo, where a qualified mechanic is as plentiful as a glacier in the Mojave Desert. In that case, it isn't the fault of H&R that the springs cannot be installed (assuming again that the springs are free of defect).
Sure, umnitza may have represented to choi000 that there was an installer qualified and prepared to do the work, but was that really part of the bargain? Put another way, would choi000 have bought the angel eyes if umnitza said he did not personally know of any installers in SoCal? Maybe, maybe not ... dunno.
In this case it just seems like umnitza did not sell a defective product and the problem (if it is in fact a problem) is that choi000 has yet to find someone who can install the angel eyes.
Again, I am not defending anyone in this instance and have known people who have had bad experiences with umnitza, but to me it just seems like the problem lies in finding a qualified installer -- not with the product itself.
#54
Site Founders
Originally Posted by ipse dixit' post='208887' date='Dec 8 2005, 05:50 PM
I'm not taking sides here, but I think a distinction should be made clear.
Did umnitza sell a defective product? Or merely a product that the buyer (i.e. choi000) could not install on the car?
If the former (i.e. defective product), then I believe choi000 is 100% entitled to a full refund and has every right to be upset. As to shipping costs, that's really dependent on what umnitza's return policy was when the product was first purchased, and whether it was disclosed to choi000 at the time of purchase.
If the latter (i.e. choi000 could not find someone suitable to install the angel eyes even though the angel eyes presumably work fine when installed), then umnitza should not be held responsible in this instance. umnitza sells these products, it is not an installer. It's like if a person buys a set of H&R Springs but lives in Timbucktoo, where a qualified mechanic is as plentiful as a glacier in the Mojave Desert. In that case, it isn't the fault of H&R that the springs cannot be installed (assuming again that the springs are free of defect).
Sure, umnitza may have represented to choi000 that there was an installer qualified and prepared to do the work, but was that really part of the bargain? Put another way, would choi000 have bought the angel eyes if umnitza said he did not personally know of any installers in SoCal? Maybe, maybe not ... dunno.
In this case it just seems like umnitza did not sell a defective product and the problem (if it is in fact a problem) is that choi000 has yet to find someone who can install the angel eyes.
Again, I am not defending anyone in this instance and have known people who have had bad experiences with umnitza, but to me it just seems like the problem lies in finding a qualified installer -- not with the product itself.
Did umnitza sell a defective product? Or merely a product that the buyer (i.e. choi000) could not install on the car?
If the former (i.e. defective product), then I believe choi000 is 100% entitled to a full refund and has every right to be upset. As to shipping costs, that's really dependent on what umnitza's return policy was when the product was first purchased, and whether it was disclosed to choi000 at the time of purchase.
If the latter (i.e. choi000 could not find someone suitable to install the angel eyes even though the angel eyes presumably work fine when installed), then umnitza should not be held responsible in this instance. umnitza sells these products, it is not an installer. It's like if a person buys a set of H&R Springs but lives in Timbucktoo, where a qualified mechanic is as plentiful as a glacier in the Mojave Desert. In that case, it isn't the fault of H&R that the springs cannot be installed (assuming again that the springs are free of defect).
Sure, umnitza may have represented to choi000 that there was an installer qualified and prepared to do the work, but was that really part of the bargain? Put another way, would choi000 have bought the angel eyes if umnitza said he did not personally know of any installers in SoCal? Maybe, maybe not ... dunno.
In this case it just seems like umnitza did not sell a defective product and the problem (if it is in fact a problem) is that choi000 has yet to find someone who can install the angel eyes.
Again, I am not defending anyone in this instance and have known people who have had bad experiences with umnitza, but to me it just seems like the problem lies in finding a qualified installer -- not with the product itself.
And for the record, sunnyd and umnitza aren't posting from anywhere near the same location.
#55
Well, I fully support our members sharing their experiences with different products, vendors, and so on.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
It sounds like this was a frustrating experience, and perhaps expectations weren't set properly, but as far as I can tell, isn't characteristic of interactions with Umnitza.
Let's try to keep the thread civil, however. Thanks.
[/quote]
so now you try to attack me?
the only fishy smell here is under your arm pits, i call a spade a spade when i see one, you may find it curious but i am sure the admin can confirm that i am in Ga which is no where near california. sorry to disappoint but no conspiracies here.
you may not like what i say but its the truth you're a classic e-thug, when things don't go your way you start attacking others, look in the mirror, that's where all your troubles are.
#57
Former Vendor
Lest anyone question why I'm here?
My wife's car is a disaster, yet another thing wrong on the 7, so I'm researching the E60 as a possible alternative.
Then I see my credibility being attacked, so I respond. Nothing more, nothing less.
JC - you have no need to continue this other than a chip on your shoulder what might have been. Let's just back away and let it go.
Thanks for the support of all, and we hope you'll experience our quality products soon as we are making some CF strut bars, intakes, and some other cool HID related products like HID fogs for your cars
My wife's car is a disaster, yet another thing wrong on the 7, so I'm researching the E60 as a possible alternative.
Then I see my credibility being attacked, so I respond. Nothing more, nothing less.
JC - you have no need to continue this other than a chip on your shoulder what might have been. Let's just back away and let it go.
Thanks for the support of all, and we hope you'll experience our quality products soon as we are making some CF strut bars, intakes, and some other cool HID related products like HID fogs for your cars
#59
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My Ride: 2004 545i SMG, Dinan Flywheel, M Sport Kit Blk, Blk.
Originally Posted by das' post='208848' date='Dec 8 2005, 02:13 PM
I have a question. Did, or did not, Umnitza offer a full and complete refund when the installer decided he couldn't do the E60 install for whatever reason?
If they did, I don't see what the problem is here, other than inconvenience.
If they did, I don't see what the problem is here, other than inconvenience.
Now the inconvenience part is also of an issue considering I still need to get my bumper reinstalled correctly because Umitza's guy Ben didn't do the job correctly and there's a 3/4 inch gap between my bumper and the hood. And that's gonna cost money to do.
the more i read your replies the less sympathy i have for you, you had 100% of it with your first post you are now bellow zero.
[/quote]
The arm pit comment/reply was pretty weak to Choi. Al the bashing is uncalled for. Not to take any sides here but I've stated this in the past. as many may have reviewed.
I do think the forum is a good place to give some leverage to consumers.
If the purchase was predicated on directing choi to an experienced installer and the mfg told him that they done this before -and install was screwed up, I would be pissed to - and maybe I would kindly inform forum members that this mfg. sold me goods on false pretenses by alleviating my worries that he has an experienced installer.
That's it.
If the installer screwed up the install, damaged the car - then I would take it out on my relationship with the "salesman" and the installer.
At the end of the day, I was thinking about doing the same mod, but its not one that I would try myself, I'm going to rely on teh recommendation of the mfg. If he has an installer that's done it before- then maybe I'll purchase.
But I'm not going to purchase angel eyes and have some mechanic install, when perhaps I need an electrician or an engineer that has some experience.
#60
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My Ride: 2004 545i 6spd, blk on blk, HRE 540R 20x9 in front and 20x10 in rear with Pirelli PZero Neros 245/25/20 front and 295/25/20 rear. H&R springs, and Eisenmann quad exhaust, V! radar detector, black grille, limo tint all around.
I'm not taking sides here, but I think a distinction should be made clear.
Did umnitza sell a defective product? Or merely a product that the buyer (i.e. choi000) could not install on the car?
If the former (i.e. defective product), then I believe choi000 is 100% entitled to a full refund and has every right to be upset. As to shipping costs, that's really dependent on what umnitza's return policy was when the product was first purchased, and whether it was disclosed to choi000 at the time of purchase.
If the latter (i.e. choi000 could not find someone suitable to install the angel eyes even though the angel eyes presumably work fine when installed), then umnitza should not be held responsible in this instance. umnitza sells these products, it is not an installer. It's like if a person buys a set of H&R Springs but lives in Timbucktoo, where a qualified mechanic is as plentiful as a glacier in the Mojave Desert. In that case, it isn't the fault of H&R that the springs cannot be installed (assuming again that the springs are free of defect).
Sure, umnitza may have represented to choi000 that there was an installer qualified and prepared to do the work, but was that really part of the bargain? Put another way, would choi000 have bought the angel eyes if umnitza said he did not personally know of any installers in SoCal? Maybe, maybe not ... dunno.
In this case it just seems like umnitza did not sell a defective product and the problem (if it is in fact a problem) is that choi000 has yet to find someone who can install the angel eyes.
Again, I am not defending anyone in this instance and have known people who have had bad experiences with umnitza, but to me it just seems like the problem lies in finding a qualified installer -- not with the product itself.
Did umnitza sell a defective product? Or merely a product that the buyer (i.e. choi000) could not install on the car?
If the former (i.e. defective product), then I believe choi000 is 100% entitled to a full refund and has every right to be upset. As to shipping costs, that's really dependent on what umnitza's return policy was when the product was first purchased, and whether it was disclosed to choi000 at the time of purchase.
If the latter (i.e. choi000 could not find someone suitable to install the angel eyes even though the angel eyes presumably work fine when installed), then umnitza should not be held responsible in this instance. umnitza sells these products, it is not an installer. It's like if a person buys a set of H&R Springs but lives in Timbucktoo, where a qualified mechanic is as plentiful as a glacier in the Mojave Desert. In that case, it isn't the fault of H&R that the springs cannot be installed (assuming again that the springs are free of defect).
Sure, umnitza may have represented to choi000 that there was an installer qualified and prepared to do the work, but was that really part of the bargain? Put another way, would choi000 have bought the angel eyes if umnitza said he did not personally know of any installers in SoCal? Maybe, maybe not ... dunno.
In this case it just seems like umnitza did not sell a defective product and the problem (if it is in fact a problem) is that choi000 has yet to find someone who can install the angel eyes.
Again, I am not defending anyone in this instance and have known people who have had bad experiences with umnitza, but to me it just seems like the problem lies in finding a qualified installer -- not with the product itself.
And for the record, sunnyd and umnitza aren't posting from anywhere near the same location.
[/quote]
Yes, I do agree that Umnitza's product, the angel eyes, are not defective, and yes I definitely would not have bought the product if I wasn't told by Umnitza that there is a reputable installer in my area that can do the job. So all in all, I did feel cheated.
As for my statement towards Sunnyd. I do apologize, I shouldn't have attacked you earlier.