I just picked up my '04 545i, still in warranty. Had it checked out by a local dealer, and it was perfect. Unfortunately, this dealer left a very bad taste in my mouth. I asked about Bluetooth capability, and was initially told "yeah, it should just work". Checked the iDrive menus, no BT specific menus available.

The SA got a tech to look at it, and he said the car needed the BT upgrade, and it would take 4-5 hours to do it (uh, what?!?!). That, and he also stated that it may not even work, but the only way is to try it and see! How's that for a good first step with a new customer? I've read elsewhere in this forum of dealers doing this for only 1/2 hour of labor, and sometimes even free. I'd think if the guy wanted me to come back, he'd have just done it for me. I really hope this isn't an indicator of what is to come in dealing with these guys.

Does anyone in the Scottsdale/Phoenix area have a dealer and SA they trust that they can recommend? I don't have patience for these games.

 

I got my car at Chapman and just get my car serviced there. But I wouldn't recommend them, takes them two or three trips to the dealer to fix things. I wish they would just keep the car until its done.

I have heard good things about BMW of North Scottdale. I have been thinking about taking my business to them next time, see how they do things.

They are on N. Scottsdale Rd. off the 101 Fwy.

 

Yes, Chapman (Camelback) is where I took mine. I wasn't impressed. The SA really seemed lost on some of the things I asked him. I almost felt like he was playing "good cop" to the service tech's "bad cop" and kept saying he was trying to keep my interests the priority.

I guess that leaves only one option - North Scottsdale. I'll post here if I end up talking with them.