I work for american express people try to dispute things like this all the time and dosent go anywhere.. as long as the merchant.. AKA tony responds and still tries to show intent of delivery of the product at one point or another.. but good luck to all.. merchants always have an expected delivery date.. key word EXPECTED.... no different here than when a dealer tell you your car will be arriving from germany on a date and it takes 3 months later.. they already have your money as long as they show they intend to deliver and not ripp you off all you can do is pretty much wait.. im no attorney but i see things like these happen alllllll the time at work. but again sorry if anyone got their feelings hurt with F*cking impatient comment.. good luck again i hope you all get your kits soon.. like i said he will deliver probably got tooooo overwelmed with orders and can you blame the guy for keeping on taking order he prob knew he couldnt deliver in time.. its money on the table..if most of you were bussiness owners you'd prob do the same, so just try to look at it from all perspectives... later.

 

Trust me, it can go somewhere, I have already relayed the story of the guy who did a very similar thing, and when enough people complained because they had not received what they had ordered, this guy lost everything and went to prison for nearly 5 years. I didn't read this in a newspaper, or hear about this through some urban legend, I knew this guy after he got out and started going to my church. He also had "intentions" of delivering product but he too, got in over his head but kept taking orders until he couldn't keep track of what was going on. sound familiar?

there is staying off these boards and doing you best to get the orders done, but one could still post a weekly update as well. He is getting on these boards just not signing in. if he is still on the up and up, why can't he post a positive result for the past 2-3 weeks. let these members know that he has made some progress, to try and rebuild his reputation. No one is asking that he post hourly or even daily, but why not at least once a week?

 

Like I said previously... plenty of information to present to the local, state, and federal law enforcement. You can circle the wagon on Tony and have a field day with him. Read the info listed on my previous post:
http://forums.e60.net/index.php?s=&sho...st&p=620222

BTW... If you haven't received your stuff within 30 days, open a case with the resolution center so that at least you can open a claim before the 45 day grace period to get your money back. Don't be fooled by Tony's excuses, it's an old trick to get you out of the 45 day grace period. If you are past the 45 day resolution center grace period, still file for a claim (they will keep it lodged against the seller, even if its closed case status). Tracking system to prevent the seller to further defraud others.

BTW, WTH is up with everyone saying patience??? Wake up and smell the coffee!

As far as American Express goes with chargebacks, they know fraud is rampant in the eBay/PayPal world and they are very supportive of customers.
Remember, if the seller has no intentions on communicating with PayPal and doesn't show the burden of proof to resolve the matter; the seller will ultimately loose their case. Chargebacks are ultimately decided by credit card companies and not PayPal.

Note for American Express Employee:
Keep flapping you gums... Don't give misinformation to consumers or you will find a quick way of getting an audit from internal corporate security office.

Remember... You as a consumer always have rights! Just because someone was screwed out of their side skirts due to accidental destruction and Tony remedied the matter, doesn't mean a damn thing about other customers not getting their products. Those are valid concerns of individuals not receiving their products in a timely manner and exercising their consumer rights. I suggest to file a chargeback and find a new vendor.

 

Damn MALAKAS!

 

ohh really flapping my gums huh... just providing input on what goes on behind the scenes(tha some people might just like to know).. but I guess me being an employee for 6 years and personaly knowing people who work in the dispute department for over 8 means nothing.. huh guess you know more than me... kudos to you my friend..

 

As I understand it, once a dispute is initiated the burden of proof is placed on the vendor to demonstrate that goods or services promised were in fact provided, were as described and/or were performed or manufactured to a reasonable standard. This particular vendor, based on the experience of members here, is quite likely to have a history of chargeback requests and/or disputes and I would expect that American Express, like any reputable card issuer, is more likely than not to support the customer in situations such as this.

The bigger issue here may be that the right to dispute is time limited and based on the date the charges were billed to the customer. Those time limits may have passed for many members here. That said, I believe it is reasonably likely that a credit card company would permit a late dispute in these circumstances.

A final point is that my understanding is that federal consumer protection regulations require a vendor accepting orders by mail, phone, fax or computer to offer an option to cancel an order in cases where delivery will not be made by the contractually specified date unless the customer specifically agrees to the proposed revision. That does not appear to have happened here, and based on the threads here this vendor is apparently refusing to allow the customer to exercise an ability to cancel.

 

+1 I concur...

 

Called American Express, filed a dispute, got my money back 3 weeks later. It was that simple.

Now.. where should I buy the kit from.....

 

EuroRev's group buy

http://forums.e60.net/index.php?showtopic=57588

 

+1 - No merchant has the right to keep anyone's money in perpetuity, with an evasive target delivery date that expands by months beyond expected, with no cancellation rights. Such would allow the merchant unchallenged power to effectively collect payments, without ever delivering a product, simply by verbally promising that 'it's coming'. A shipment lost in the mail, supply delays due to PROVABLE circumstances beyond the control of the sellerr may be considered reasonable. Circumstances that reflect poor supply-chain management (ie - my paint guy needed the shop today for other stuff) is NOT a good-faith effort, and is not in the spirit of consumer protections afforded by law. Irrespective of individual credit card agreements, the consumer can seek recovery within small claims court.