BMW's Website Rated So-So

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Mar 2, 2006 | 12:48 PM

Ray Hull

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From: Albany, NY

My Ride: '04 545iS 6 spd, bought new via eBay, 11/05; Blk/Gry, Cold, L7, PDC, BMW Rear seatcover for pets. First "Bumwa" was a new 1971 2002. High performance 5s since 1987. Beamer motorcycles too, currently on an 07 BMW K1200 GT; also a Moto Guzzi 1000 SP III.

The Automotive News (2/20 ed) says a J.D. Powers and Assoc. survey ranks BMW's web site 5th in user friendliness among the top 10. It was highest of Euro manufacturers, with Saab the only other, in 7th place. Ahead of BMW were 1) Lexus, 2) Pontiac and Suzuki tied, 4) Hummer.

Kia tied BMW at 5 then Saab, Mazda, Subaru and Mercury. VW finished at the bottom of all surveryed.

Cheers,
Ray Hull

Mar 2, 2006 | 01:16 PM

Chorethorious

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From: Phoenix AZ

Quote:

Originally Posted by Ray Hull' post='248750' date='Mar 2 2006, 02:48 PM

Interesting, I have found that their website has provided more errors lately. Especially when trying to build a car.. dunno if it is just me.

Mar 2, 2006 | 01:20 PM

juventus

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From: White Hall, Arkansas

My Ride: Retired 2008 535i Titanium-silver with sport, premium, steptronic, NAV, HUD Retired 2006 525i

5th?!!!
Thats too good.

Ever since BMW NA changed their advertising company, that website crashes way too frequently

Mar 2, 2006 | 01:25 PM

KAF

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From: Chippenham, Wiltshire UK

My Ride: F11 535i M-Sport,, Silver, Black Leather, LED Adaptive headlights

Model Year: 2015

Engine: N55

The UK site will not recognise the 535D in it's car builder.

Must have had poor competition !

Mar 2, 2006 | 01:42 PM

znod

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From: Austin TX

My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red

I think the site is pretty decent. But, I hate all the animation you have to wait through to get down to business. I just click the first thing possible to escape the web maven's clutches.

Mar 2, 2006 | 01:45 PM

Nova Invicta

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From: Warfield, Bracknell, Berkshire UK

My Ride: F11 520d white, auto, professional sat-nav with internet, variable damper control, sports steering wheel, extended lighting, retractable tow bar, wing mirrors with dimming & folding, full electric seats with memory & lumber adjustment, etc.

The UK site configurator does not list all the options available so be wary of using it to order a car by faxing / emailing to UK dealer as I did.
These sites are great for general information but hind sight suggests always discuss with dealer within dealers office.

Mar 2, 2006 | 02:01 PM

FastCarFan

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Quote:

Originally Posted by juventus' post='248786' date='Mar 2 2006, 05:20 PM

5th?!!!
Thats too good.

Ever since BMW NA changed their advertising company, that website crashes way too frequently

I agree.

Mar 2, 2006 | 05:28 PM

tachyon

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From: Chicago, IL

So so? 5th best out of 37 is not bad in my book. Here's a link to a post from last month with the press release.

The one thing I wish the owner's web site had was a copy of the 2006 owner's manual for the E60. Way to go BMW NA -you are manufacturing 2007s right now and the most current manual you have available online is for 2005. Thanks. :thumbsdown: