rogerj

Craig,

I wouldn't blame you for never dealing with BMW again. I always look for a quality product, but quality customer service can always win my business for a comparable or slightly less comparable product.

I would never condone violence, but it is easy to see how some poor soul with just a little less to live for, or just a little less sense might just walk in and start shootin up things.

With all the guerilla tactics by the large banks and credit card companies, (even though they owe their existence to our tax bailouts) I would not be surprised if we see workplace violence at one of these institutions before the end of the year.

Customer service and accountability is hard to find these days.

craigm1841

It is. I am not a violent person, but I can be very intimidating when I am angry. Thank you United States Army. I spoke to my father before while I was waiting for the tow truck. He asked me what I was going to do to rectify the situation, I told him I was going to go there on monday and make the service manager cry.

I made a soldier cry once, I surely can make the service manager cry.

Krozi

Details please?

Just walk into the dealership like this

sdg1871

I do not seem to see the 45 day requirement (3 attempts to fix the problem within 45 days of each other as applied to cars) you cite in the Florida Lemon Law statute. Here is a website from the Florida Division of Consumer Affairs that explains the precise requirements for eligibility under the Florida Lemon Law and provides a hotline for you to call with questions: http://www.800helpfla.com/lemonlaw/doeslem....html#question1

What is key is that the Florida Lemon Law applies only to new cars. There is a more pro-consumer standard for cars and a less pro-consumer standard for recreational vehicles. In any event, check out the website as it explains the protections afforded by the Florida Lemon Law in an easy to understand manner.

craigm1841

hahahahahah. just start throwing smoothies on cars in the showroom. He was repeatedly late for work, so he got some corrective training, and I was quite hard on him. He threw up too. He shaped up pretty good and turned out to be a great Soldier.

There was also another Soldier that I told if she didn't self refer herself to the Army Substance Abuse Program, I was going to the Commander and First Sergeant. She was an alcoholic, she cried too. A self referral is much better then a command referral. She went, I have no clue how she is doing now. I left for Iraq and she didnt come. When I got back I got out of the Army.

craigm1841

I will look. I thought I saw something about the problem arising within 15 days of eachother, 3 times (that is where I got the 45 days from, I didnt actually see that)

Thanks for looking out. I seem to have many different problems rather then one problem repeatedly (except for the shifter and steering column)

sdg1871

No prob. Any time Craig. The website really does provide a great explanation of exactly when a consumer has met the requirements of the Lemon Law.

rogerj

Hahaha! Please get this on tape. The smoothie incident was one of the best live play-by-play threads ever.

For added tears... I would rent a commercial looking video camera and have a friend carry the camera and follow you with a small microphone clipped to the front of your shirt

swajames

Craig, maybe I misread the statute, but I don't see it's three occurrences within 45 days, but more to the point you can fall back on the 30 days out of service provision (which is the same as the rule out here in California).

EDIT - I see SDG beat me to it! Either way - I think you may have a case here.

sdg1871

Here is the key question and answer about eligibility from the website of the Florida Dep't of Consumer Affairs:

Have you taken the vehicle to the dealership or an authorized service agent at least 3 times for the SAME substantial defect or condition or has the vehicle been out of service for at least 15 cumulative calendar days due to one or more substantial defect or conditions?

There must be three repair attempts for the same defect or condition, OR at least 15 cumulative calendar days out of service for one or more defects or conditions, before submitting the Motor Vehicle Defect Notification . If you do not have the required number of repair attempts or days out of service, then continue to take the vehicle to the dealer for repairs.
Please Note: If your complaint is based on the vehicle being out of service for 15 or more days the manufacturer or its authorized agent has the opportunity to inspect or repair the vehicle. If the vehicle still does not conform to the warranty for a total of 30 or more days and the manufacturer has had the opportunity to repair, you are entitled to request arbitration.