URGENT HELP NEEDED - PICS INCLUDED
How did they fix ur problem?
Any espanol speakers que me puedan explicar en espanol?
Which KWs do you have? Have you looked through the manual and see how to properly install the coilovers?
http://www.kw-suspension.com/us/kw_m...geId=downloads
Michael
Acute Performance
http://www.kw-suspension.com/us/kw_m...geId=downloads
Michael
Acute Performance
Contributors
Joined: May 2009
Posts: 10,496
Likes: 2
From: SoCal
My Ride: 2008 550I LOADED, all options except HUD and NV
Bro, all they gotta do is take the strut out, take it apart, replace whatever was missing and reinstall it. Not a big deal, about an hours work when I did it in my garage at home. Make sure they replace anything that was broken or damaged too, for example, if the washer (part 9) was missing and damaged the retainer (part 8) have them replace the retainer and put a washer on an you'll have no worries.
Sounds like improper install, when you put together the shocks for the install there should be a metal washer below AND above the rubber bushing at the top of the shock (at least KSports have these). If the upper one isn't there then there is nothing to keep the bushing from sliding right over the nut at the top and this is what happens. 

Would u be so kind to explain the above as if I was a 4 yr old please?
Bro, all they gotta do is take the strut out, take it apart, replace whatever was missing and reinstall it. Not a big deal, about an hours work when I did it in my garage at home. Make sure they replace anything that was broken or damaged too, for example, if the washer (part 9) was missing and damaged the retainer (part 8) have them replace the retainer and put a washer on an you'll have no worries. 
The dealer told us that parts 8 & 9 dont make a huge difference when installing a suspension, they rub it off as unimportant...

Also, parts 8 & 9 are replaced IN THE coilover not on the support cup?( Please excuse my ignorance)
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Joined: Mar 2008
Posts: 736
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From: Pearland, Texas
My Ride: 530I Silver gray with gray leather with Premium Package, Logic 7 Premium sound system with Ipod interface, xenon adaptive headlights, Active steering, Power retractable rear sunshade, Comfort seats, Cold weather package and M5 OEM 166 wheels, Sprintbooster. Ceramic Tint all around, Bilstein Sports shocks with Eibach springs, Brake performance Rotors and Axxis ceramic pads.
Similar thing happen to me, I have a bilstein sport shocks and eibach springs. My technician failed to put the support cup(#5 from the pic). This solved the problem.


