problem at carwash...need opinion
05-15-2009, 02:56 PM
#11
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My Ride: Jet Black 530i with some mods
Originally Posted by nikko64' post='879639' date='May 15 2009, 02:14 PM
Just got back. The manager seemed understanding but only became convinced after we lined up the car (and the scratches) with the track....right on the money. After he saw rhat he asked me to get an estimate and they would either reimburse me or give me services in place of the money (detail, polsih, etc).
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
05-15-2009, 03:32 PM
#12
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Just got back. The manager seemed understanding but only became convinced after we lined up the car (and the scratches) with the track....right on the money. After he saw rhat he asked me to get an estimate and they would either reimburse me or give me services in place of the money (detail, polsih, etc).
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
I know it's frustrating that there was damage in the first place but it's good when an owner knows that his customer care does not go unnoticed and is well worth it.
05-15-2009, 03:58 PM
#13
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My Ride: E60 530d M-Sport
Pretty sure the USA is much the same as uk, all automatic car washes of all types display a sign which clearly states "AT OWNERS RISK"
My car was recently scratched to hell by my local, and I will never use it again no matter how desperate !
My car was recently scratched to hell by my local, and I will never use it again no matter how desperate !
05-15-2009, 04:02 PM
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My Ride: 2004 530i
Model Year: 2004
Originally Posted by nikko64' post='879639' date='May 15 2009, 05:14 PM
Just got back. The manager seemed understanding but only became convinced after we lined up the car (and the scratches) with the track....right on the money. After he saw rhat he asked me to get an estimate and they would either reimburse me or give me services in place of the money (detail, polsih, etc).
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
I'll keep you all posted.
I will say that I have been using these gus for years and several cars and have never had a problem.
thx all for listening
05-15-2009, 05:19 PM
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Originally Posted by CWS530' post='879711' date='May 15 2009, 05:53 PM
Well, they did the best they could to make things right. Sounds like you handled things very well. Once it's repaired, you'll never know the difference--the guys who do that are really talented. Glad to hear it worked out--that's a company I would patronize, just maybe for other services.
4 micro fibers, slip on hand washing mitt, and a bucket of warm water.
05-15-2009, 08:23 PM
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My Ride: 2011, E90 M3 Sedan. Alpine White.Competition package, Keyhole cover, fender reflectors in Alpine white, RPI Exhaust, 19
Originally Posted by theXman' post='879761' date='May 15 2009, 08:02 PM
You're lucky that the car wash place is honest about its business. You would rarely find that here in NYC.
05-16-2009, 07:33 AM
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Originally Posted by nikko64' post='879581' date='May 15 2009, 03:16 PM
Hello all. So, I just got back from my car wash and noticed two deep scratches in my from rim where they push it through the tracks. Didnt notice till i got home!
F*&K !!!!
Is it worth even calling since ive left the place. Also, how much do you think this will cost to fix?
Thanks for your help
F*&K !!!!
Is it worth even calling since ive left the place. Also, how much do you think this will cost to fix?
Thanks for your help
Eventually, you will get some curb rash; fix the wheels after you have some substantial scratches on them.
Remember that life is a two way street. I love when car dealers or garages mess up small things on my American cars. Both I and the dealer come out on the good end of the deal.
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