Picked up a new 08 550i, but.....
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Originally Posted by JSpira' post='658737' date='Aug 31 2008, 08:09 PM
I would not be trying to reach the SA but rather the salesman, no? I don't see how the service dept. is yet involved in this "promise."
Jon, I believe the OP is using SA as "Sales Associate" and not "Service Adviser"
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Originally Posted by bimmerfan00' post='658260' date='Aug 31 2008, 01:06 AM
Carbon Black/Black, Sports, Nav, Logic, CA
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
Can't help asking, if you took delivery of a car that cost $60K+ and it had obvious paint defects ... WHY you left the dealer's parking lot without having it attended to ON THE SPOT!
Just seems a bit strange to me
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#13
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Originally Posted by luigi524td' post='658808' date='Sep 1 2008, 12:39 AM
I guess you're new to this whole experience.
Can't help asking, if you took delivery of a car that cost $60K+ and it had obvious paint defects ... WHY you left the dealer's parking lot without having it attended to ON THE SPOT!
Just seems a bit strange to me![Confused](https://5series.net/forums/images/smilies/confused.gif)
Can't help asking, if you took delivery of a car that cost $60K+ and it had obvious paint defects ... WHY you left the dealer's parking lot without having it attended to ON THE SPOT!
Just seems a bit strange to me
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Sorry, was talking about the sales rep.
They made me wait 2 hours while they were TRYING to get rid of them. Like I had mentioned, the dealership is 300 mi from where I live and it was almost 5 P.M. That along with him promising me that he would pay whatever it cost for me to get it detailed led me to leave. Also, I didn't want them to work on it, as they did not have a proper detailing place and contracted it to a 3rd party. So, I figured, I would rather have it done by my guy. I know I shouldn't have trusted him, but he did not do anything to warrant my suspicion either. Sales experience was wonderful and he was pretty cool about it.
That said, yes it does hurt to pick up a $70K car and see swirls and all sorts of things. But, it's not that bad that it won't come off after a detail. I just didn't think he would stiff me for $400 knowing that I had bought my previous bmw from them and will be shopping for another one next year for my family.
Oh well, you live and learn.
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Originally Posted by bimmerfan00' post='658852' date='Aug 31 2008, 10:31 PM
Sorry, was talking about the sales rep.
They made me wait 2 hours while they were TRYING to get rid of them. Like I had mentioned, the dealership is 300 mi from where I live and it was almost 5 P.M. That along with him promising me that he would pay whatever it cost for me to get it detailed led me to leave. Also, I didn't want them to work on it, as they did not have a proper detailing place and contracted it to a 3rd party. So, I figured, I would rather have it done by my guy. I know I shouldn't have trusted him, but he did not do anything to warrant my suspicion either. Sales experience was wonderful and he was pretty cool about it.
That said, yes it does hurt to pick up a $70K car and see swirls and all sorts of things. But, it's not that bad that it won't come off after a detail. I just didn't think he would stiff me for $400 knowing that I had bought my previous bmw from them and will be shopping for another one next year for my family.
Oh well, you live and learn.
They made me wait 2 hours while they were TRYING to get rid of them. Like I had mentioned, the dealership is 300 mi from where I live and it was almost 5 P.M. That along with him promising me that he would pay whatever it cost for me to get it detailed led me to leave. Also, I didn't want them to work on it, as they did not have a proper detailing place and contracted it to a 3rd party. So, I figured, I would rather have it done by my guy. I know I shouldn't have trusted him, but he did not do anything to warrant my suspicion either. Sales experience was wonderful and he was pretty cool about it.
That said, yes it does hurt to pick up a $70K car and see swirls and all sorts of things. But, it's not that bad that it won't come off after a detail. I just didn't think he would stiff me for $400 knowing that I had bought my previous bmw from them and will be shopping for another one next year for my family.
Oh well, you live and learn.
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Originally Posted by bimmerfan00' post='658260' date='Aug 31 2008, 01:06 AM
Carbon Black/Black, Sports, Nav, Logic, CA
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
Hi,
My family owns a group of franchised motorcycle dealerships and so I have experience behind my advice. Car dealerships live and die by their customer satisfaction reports. It's actually something that is DIFFERENT between motorcycles and cars. One of our GM's is from the car business and it's something he has talked about. The dealerships money is actually tied to their score - how do you think dealers stay profitable when they're selling cars at cost? It's because there are incentive structures in place from the manufacturer and your survey score affects that. I know you think all GM's are the same, but in actuality the GM is MUCH more likely to be responsive in the case than the SA. If ANYONE is likely to care about your giving the dealershipa bad score it's the GM because his pay is tied to the store's profitability and not just your one sale which is now done & gone. Call the GM. It's your best shot. Also, start out a little pissed, but then cool off once he seems like he's on your side & is going to do something for you. You'll get him to do more for you if it seems like you're a reasonable person. If you're too soft going in he'll think that he can get out of doing anything that involves a dealership outlay of cash. If you're too hostile after a you've been talking for a while he'll think you're an a$$hole and will only want to do the bare minimum to get you to shut up. If you strike a balance you'll get the most out of him. Also, it helps if you have exactly in mind what you want him to do for you. Be clear, be firm, and above all DO NOT CUSS. Keep it clean & polite & I'm sure you'll be successful. Good luck!
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Originally Posted by bimmerfan00' post='658260' date='Aug 30 2008, 10:06 PM
Carbon Black/Black, Sports, Nav, Logic, CA
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
Amazing car...can't stop driving it around town.
Great sales experience, but at the time of delivery, the car had swirls and spider webs all over and that totally ruined the whole "new car" experience. The SA told me that he would pay for getting my car detailed and after I got back ( I live 300 miles away), he simply refuses to get back to me and reply to my emails. (after I sent him a quote for detailing)
Sooo frustrating...don't really want to dock him on the survey that BMW just sent me, but I cannot justify giving him a 5 after the way he treated me (is treating) after I took delivery and the blatant lie/misrepresentation that he would pay for the detail, so I would just leave the dealership.
Any thing else I can do besides survey? I feel I won't get anywhere with GM (they all are the same) and BMWNA doesn't care much.
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Originally Posted by bimmerfan00' post='658852' date='Sep 1 2008, 12:31 AM
Sorry, was talking about the sales rep.
They made me wait 2 hours while they were TRYING to get rid of them. Like I had mentioned, the dealership is 300 mi from where I live and it was almost 5 P.M. That along with him promising me that he would pay whatever it cost for me to get it detailed led me to leave. Also, I didn't want them to work on it, as they did not have a proper detailing place and contracted it to a 3rd party. So, I figured, I would rather have it done by my guy. I know I shouldn't have trusted him, but he did not do anything to warrant my suspicion either. Sales experience was wonderful and he was pretty cool about it.
That said, yes it does hurt to pick up a $70K car and see swirls and all sorts of things. But, it's not that bad that it won't come off after a detail. I just didn't think he would stiff me for $400 knowing that I had bought my previous bmw from them and will be shopping for another one next year for my family.
Oh well, you live and learn.
They made me wait 2 hours while they were TRYING to get rid of them. Like I had mentioned, the dealership is 300 mi from where I live and it was almost 5 P.M. That along with him promising me that he would pay whatever it cost for me to get it detailed led me to leave. Also, I didn't want them to work on it, as they did not have a proper detailing place and contracted it to a 3rd party. So, I figured, I would rather have it done by my guy. I know I shouldn't have trusted him, but he did not do anything to warrant my suspicion either. Sales experience was wonderful and he was pretty cool about it.
That said, yes it does hurt to pick up a $70K car and see swirls and all sorts of things. But, it's not that bad that it won't come off after a detail. I just didn't think he would stiff me for $400 knowing that I had bought my previous bmw from them and will be shopping for another one next year for my family.
Oh well, you live and learn.
The test drive goes fine, I inspect the car--no swirls or other problems--it's just not making me happy. Like you said, I've just layed down a lot of hard-earned jack for a new luxury car and I expect some primo service. We get back and the salesman disappears for a while I'm assuming going to the detail shop. He's gone for like 45 minutes. Luckily, there was a cadre of hot mostly Latina secretaries who invited me to lunch, so I got in a little Spanish practice and had some great homemade empanadas, but I digress. Still, it's about 100 F outside, all the major roads are under construction, and I have a five hour drive ahead of me. I want to go--now--but not before this deal is to my satisfaction.
Finally, the salesman shows up and just asks, what does a good detail cost where you live, maybe $300? I agree that sounds about right, so he says they're backed up on detail jobs as it's only a few days before 4th of July weekend, etc., so can he send me a check? Sure, fine, they can't take it off the bill since I've got a cashier's check from my bank where it's financed. I drive the car home and give it a detail only I can do, which really taught me a lot about every nook and cranny of the car. A few days later the check shows up. So, it all worked out. I hope yours does too.
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Originally Posted by seoulman' post='658353' date='Aug 31 2008, 06:38 AM
Definitely flog them (SA and dealer) hard on the survey, contact BMW customer service and make sure that BMWNA is aware of the situation, and contact the management of the dealership you bought your car from to voice your displeasure. It might take some work, but I'm sure this will alert the attention of someone to take proper action.
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