Horrified with Delivery from BMWWHEELS.COM
12-05-2006, 06:39 PM
#31
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Originally Posted by ARH_0700XX' post='364040' date='Dec 6 2006, 10:56 AM
I also just got my delivery of 124's from bmwwheels.com and was also surprised to see the packaging - mine were also not double boxed. They were packaged exactly like yours but by pure luck it looks like UPS was a little more careful with mine, as only one of the boxes has a little damage, and the wheels are in good shape. I have to say I'm not a happy customer, they took way too long to ship, and the packaging is not adequate for a $1300 set of wheels. I don't think I'll buy from them again :thumbsdown:
that good that the wheels where OK.
12-06-2006, 03:23 AM
#32
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I sent two emails on Monday evening (US East Coast) to bmwwheels.com (I copied the service manager at Chapman BMW as well), and I did not hear a thing all of yesterday. They have the pictures and a link to this site. That is not good to hear that they did not double box other orders, but it confirms that someone new was probably handling the issue.
I am a little disappointed that no one would contact me from the dealership. I will send another email today before contacting them directly.
I was a little worried that I may have paid my credit card bill because it took three weeks to get my shipment after order, but luckily, I have not received it yet.
The whole thing is sad because I had an appointment this weekend to put on the new wheels and get my car lowered with the H&R springs that I have had for a few months (waiting to get rid of the vibration from the old replicas).
I am a little disappointed that no one would contact me from the dealership. I will send another email today before contacting them directly.
I was a little worried that I may have paid my credit card bill because it took three weeks to get my shipment after order, but luckily, I have not received it yet.
The whole thing is sad because I had an appointment this weekend to put on the new wheels and get my car lowered with the H&R springs that I have had for a few months (waiting to get rid of the vibration from the old replicas).
12-06-2006, 04:03 AM
#33
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My Ride: On order...2007 530ia,
Soon to be returned..325xi
Toy...2005 Corvette
Wife's ride...E350 4matic
Knock around..for the kids 2002 CR-V
I would pick up the phone and call Chapman BMW and speak to the parts manager and then to the GM. I have found that both UPS and FEDEX both have delivered packages that are torn, and damaged. The effort to file a claim and get resolution is not easy.
12-06-2006, 04:22 AM
#34
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Originally Posted by monacobmw' post='364138' date='Dec 6 2006, 07:23 AM
I was a little worried that I may have paid my credit card bill because it took three weeks to get my shipment after order, but luckily, I have not received it yet.
12-06-2006, 04:26 AM
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Originally Posted by mjsbmw' post='364146' date='Dec 6 2006, 08:03 AM
I would pick up the phone and call Chapman BMW and speak to the parts manager and then to the GM. I have found that both UPS and FEDEX both have delivered packages that are torn, and damaged. The effort to file a claim and get resolution is not easy.
12-06-2006, 08:12 AM
#36
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What Rudy said is correct, in fact, with Master Card you have to pay your bill first and then dispute it. Also, The shipper should file the claim with UPS, not the person who received the damaged goods. Best of luck. Let this be a learning experience for others who are considering placing an order with BMWWHEELS.COM. Don't believe I have heard ANY complaints about quad_m (Tony) and probably never will. I would also call them, it's too easy to ignore an email.
I would also call them, it's too easy to ignore an email.
12-06-2006, 08:39 AM
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Originally Posted by jtp1947' post='364234' date='Dec 6 2006, 07:12 PM
What Rudy said is correct, in fact, with Master Card you have to pay your bill first and then dispute it. Also, The shipper should file the claim with UPS, not the person who received the damaged goods. Best of luck. Let this be a learning experience for others who are considering placing an order with BMWWHEELS.COM. Don't believe I have heard ANY complaints about quad_m (Tony) and probably never will. I would also call them, it's too easy to ignore an email.
I would also call them, it's too easy to ignore an email.
12-06-2006, 07:09 PM
#38
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Don`t E-mail them they will never reply.
Call them now
xmas is coming and they will say they are very bizzy and will hold you back.
Thats what most cowbays will do
Call them now
xmas is coming and they will say they are very bizzy and will hold you back.
Thats what most cowbays will do
12-06-2006, 08:30 PM
#39
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I received a call from bmwwheels.com today after I copied the parts manager on my last email.
They are allowing me to ship the old wheels back to them at their cost. I can leave them for UPS, who will ship them back. At the same time, they are ordering new wheels which will take approximately one week to arrive (2-3 days to receive in Arizona and 3-4 days to ship).
Everything sounds good so far. I asked about the other person on this site who also reported that he received a shipment without the double boxing. They told me that it was not my concern and that they wanted to help me....fair enough I guess.
I hope that it is in the stars that one day I will have fully functioning #166s.
I will keep everyone updated. Thanks for the support.
They are allowing me to ship the old wheels back to them at their cost. I can leave them for UPS, who will ship them back. At the same time, they are ordering new wheels which will take approximately one week to arrive (2-3 days to receive in Arizona and 3-4 days to ship).
Everything sounds good so far. I asked about the other person on this site who also reported that he received a shipment without the double boxing. They told me that it was not my concern and that they wanted to help me....fair enough I guess.
I hope that it is in the stars that one day I will have fully functioning #166s.
I will keep everyone updated. Thanks for the support.
12-06-2006, 08:32 PM
#40
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Great news. It sounds like they did exactly what we hoped and expected them to do -- send you new wheels and take back the damaged ones, all at no additional cost to you.
Merry Christmas!
Merry Christmas!