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Horrified with Delivery from BMWWHEELS.COM

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Old 12-04-2006, 07:43 PM
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I just received my UPS delivery of my new 19" OEM staggered #166 wheels from "Bmwwheels.com." I was very excited at first to open my new babies.
I noticed that the boxes were all torn up, but I presumed that the wheels were packaged in cardboard. When I opened the boxes, I realized that the wheels were only surrounded in a piece of light white packaging wrap (shown in the pictures). I knew what I was going to find next.
All four wheels were chipped around the outsides. Some of the boxes were open, and the outside of the wheels were completely exposed. It is like having curb rash on many of the new wheels.

I am in shock that a $1440 shipment of wheels that costs $150 to ship was wrapped with no package protection. Any recommendations? I cannot possibly believe that this happened. I will contact Bmwwheels.com tomorrow to get their reaction to this problem.

Please see the pictures below.

Horrified with Delivery from BMWWHEELS.COM-wheel_picture_i.jpg
Horrified with Delivery from BMWWHEELS.COM-wheel_picture_ii.jpg
Horrified with Delivery from BMWWHEELS.COM-wheel_picture_iii.jpg
Horrified with Delivery from BMWWHEELS.COM-wheel_picture_iv.jpg
Horrified with Delivery from BMWWHEELS.COM-wheel_picture_v.jpg
Horrified with Delivery from BMWWHEELS.COM-wheel_picture_vi.jpg

This sucks
Old 12-04-2006, 07:48 PM
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It's too bad you accepted the shipment. Did you at least go on record with the shipper that the boxes were damaged?

Hope you can get it worked out with bmwwheels.com...
Old 12-04-2006, 07:51 PM
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Originally Posted by Rudy' post='363686' date='Dec 4 2006, 11:48 PM
It's too bad you accepted the shipment. Did you at least go on record with the shipper that the boxes were damaged?

Hope you can get it worked out with bmwwheels.com...
Despite asking bmwwheels.com in an email not to let UPS deliver the boxes without my presence/signature, UPS simply left $1440 worth of product on my front door without a signature.

Does this look a little suspicious?
Old 12-04-2006, 07:55 PM
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I feel for you man. First the replicas, now this. :thumbsdown:
Old 12-04-2006, 08:07 PM
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Something's not right, my shipment came double boxed. Hope they or UPS make things right.
Old 12-04-2006, 08:08 PM
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Originally Posted by monacobmw' post='363687' date='Dec 4 2006, 11:51 PM
Despite asking bmwwheels.com in an email not to let UPS deliver the boxes without my presence/signature, UPS simply left $1440 worth of product on my front door without a signature.

Does this look a little suspicious?
That's probably a good thing for you since UPS can't say that the packages were in good condition when you (or someone else) signed for them. The big question now is whether or not bmwwheels.com insured them for their actual value so that they can make a claim against UPS...
Old 12-04-2006, 08:24 PM
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Wow, I just received my wheels from bmwwheels.com (a dealer in Phoenix, AZ) and they were ok. I was far from impressed with their system they are a dealer and act as such. They are not a professional dealer like tirerack.com.

With regards to the shipping I am pretty sure this is where they make up the margin to give you such a great deal.

If there were a better place I would have bought them elsewhere.

Perhaps you have some recourse from your credit card you paid with.
Old 12-04-2006, 08:31 PM
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sorry to see that... hope everything works out for you man.
Old 12-04-2006, 08:33 PM
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I feel your pain :'(
First replica and now this
Old 12-04-2006, 11:02 PM
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:'(

Be patience and call them both back and tell them that the wheels have been destroyed during the shippment.
DON'T LET IT PASS THAT WAY.

Can't believe it


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