HAVE TO VENT!
Contributors
Joined: Sep 2005
Posts: 3,585
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From: Hong Kong
My Ride: In a place where the Mercedes density is the highest in the world (no. of MB per square kilometer) I choose a Bimmer, why? because of one thing "The Ultimate Driving Experience"
My Ride:
523i Steptronic, Silver Grey Exterior, Black Interior with Black Dakota Leather and Maple Wood Trim. Chrome Grill, Style 123 rim, Airbags everywhere, PDC, Rain sensor, Auto lights, Moveable front armrest, Advance Climate Control, Glass Sunroof, Auto dimming interior and exterior mirror with foldable functions, Extended Lights package, 6 CD changer in glove box, Power seats with memory, Power adjustable steering wheel, Power rear sunblinds.
Add ons: 123 wheels, chrome grill, K&N Hi flow filter, Eibach Pro Kit, e60.net decal and 24,000km
Past rides:
2001 Nissan Xterra SE
1999 E39 523i
1999 E46 323i
1996 Acura Integra LS
As much as I love my Bimmer, I would not get one if I don't have a second car in North America where your car mean so much to you. If I don't have a reliable car than I can't go anywhere.
Anyways is a good thing you still love your Bimmer so much, I didn't have that much patient with my E46 and I got out of my lease after 2 years because of the faulty system which drives me nuts. But one thing I learn through BMW ownership is stick with what you believe is right, I always manage to get a loaner whenever my car is in the shop. My SA said the car needs to be in the shop now, I told him you have a loaner? he said not yet so I said call me when you have one because I shouldn't be on the losing end just because your product is not serving its purpose. If there's any problem because I didn't take the car to the shop than is your responsiblity.
Anyways is a good thing you still love your Bimmer so much, I didn't have that much patient with my E46 and I got out of my lease after 2 years because of the faulty system which drives me nuts. But one thing I learn through BMW ownership is stick with what you believe is right, I always manage to get a loaner whenever my car is in the shop. My SA said the car needs to be in the shop now, I told him you have a loaner? he said not yet so I said call me when you have one because I shouldn't be on the losing end just because your product is not serving its purpose. If there's any problem because I didn't take the car to the shop than is your responsiblity.
Contributors
Joined: Aug 2005
Posts: 6,554
Likes: 0
From: Austin TX
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by gabman' date='Oct 14 20
The problems that I have noticed with BMW S/A's is that they do not know very much about the cars.? This has been demonstated over and over again on many issues that I have brought to their attention. When I have a problem I usually go in armed with all sorts of info from this forum and they never seem to know anything about the issues. Sometimes I think these S/A"s are just glorified secretaries and appointment takers. BMW should really train the people properly, or instead when there is an issue allow the client to talk to a technician directly.
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Contributors
Joined: Oct 2004
Posts: 14,776
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From: So Cal, USA
My Ride: 545iSMGSilver GrayAuburn Dakota LeatherLogic 7 Premium SoundSports Package
Originally Posted by donv' date='Oct 14 2005, 08:37 PM
I can guarantee that there are many benefits to be derived from using the same well-seasoned service advisor. From there, the idea is to treat him very well even if some problems arise--and some problems have. I always get paid back pretty much 10 fold for this attitude. It's amazing what the SAs will do for you if you get to know them and treat them well.
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Contributors
Joined: Aug 2005
Posts: 6,554
Likes: 0
From: Austin TX
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by EBMCS03' date='Oct 14 2005, 10:38 PM
[quote name='donv' date='Oct 14 2005, 08:37 PM']I can guarantee that there are many benefits to be derived from using the same well-seasoned service advisor. From there, the idea is to treat him very well even if some problems arise--and some problems have. I always get paid back pretty much 10 fold for this attitude. It's amazing what the SAs will do for you if you get to know them and treat them well.
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[/quote]And, I get to know many people at the dealerships--service manager, techs, appointment schedulers, parts manager, etc., etc. But, I am able to do these things because my job allows me to be a waiter when I want. I just take my computer, etc., do what I need to do, and enjoy the excellent company, coffee, donuts, and huge HiDef TV.My Mazda dealership used to park my cars on the roof so they wouldn't get dinged, and I could use any tech I wanted (always the best one). Anytime I made an appointment, they put my cars as far to the front as possible. I was allowed to go pretty much anywhere in the service area unescorted. I have not gotten quite that far at BMW, but, hey, I just got started. Attitude, attitude, and attitude. I don't manipulate; I just always treat everyone well--virtually no matter what. It's an amazing process.
Contributors
Joined: Apr 2005
Posts: 599
Likes: 0
From: Bay Area, CA
My Ride: 545i Sport Auto (see sig)
Disconnecting the battery shouldn't have reset the FTM (flat-tire monitor) module. The only thing I have to redo after a battery disco/reco is the Active Steering calibration. Odd.
Contributors
Joined: Aug 2005
Posts: 6,554
Likes: 0
From: Austin TX
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by Merzbow' date='Oct 14 2005, 11:52 PM
Disconnecting the battery shouldn't have reset the FTM (flat-tire monitor) module. The only thing I have to redo after a battery disco/reco is the Active Steering calibration. Odd.
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Contributors
Joined: Aug 2005
Posts: 6,554
Likes: 0
From: Austin TX
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by donv' date='Oct 15 2005, 12:12 AM
[quote name='Merzbow' date='Oct 14 2005, 11:52 PM']Disconnecting the battery shouldn't have reset the FTM (flat-tire monitor) module. The only thing I have to redo after a battery disco/reco is the Active Steering calibration. Odd.
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[/quote]Interesting. Check out this thread.
Senior Members
Joined: Dec 2004
Posts: 962
Likes: 0
From: New Jersey
My Ride: 2001 BMW330ci, Steel Gray, Black leather, Steptronic, PP, SP, PDC, Heated seats, Xenon head lights, HK, 6 disk changer, OEM alarm, OEM clears,Iice white fog lights ,Universal trasnciver, 17 inch Michelin Pilot Sport Tires
2005 530i Titanium Gray,Black leather, Nav.,HUD,PP,CWP,SP,PDC,Xenon lights,Steptronic,Logic 7 sound system,,Fold down read seats,Power shades
ON ORDER
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[/quote]Thanks for very well-written explanation. I have a thought for you. There usually are different levels of SA. The first thing I did when considering service was to talk to the service manager about who the very experienced ones are and which of them might suit me best--given my circumstances and interests. I found one I like a lot, and I always use the same advisor. I can guarantee that there are many benefits to be derived from using the same well-seasoned SA. From there, the idea is to treat him very well even if some problems arise--and some problems have for me. I always get paid back pretty much 10 fold for this attitude. It's amazing what at least some SAs will do for you if you get to know them and treat them well.
Exactly.Very well said
[/quote]Thanks for very well-written explanation. I have a thought for you. There usually are different levels of SA. The first thing I did when considering service was to talk to the service manager about who the very experienced ones are and which of them might suit me best--given my circumstances and interests. I found one I like a lot, and I always use the same advisor. I can guarantee that there are many benefits to be derived from using the same well-seasoned SA. From there, the idea is to treat him very well even if some problems arise--and some problems have for me. I always get paid back pretty much 10 fold for this attitude. It's amazing what at least some SAs will do for you if you get to know them and treat them well.
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[/quote]Exactly.Very well said
Contributors
Joined: Oct 2005
Posts: 687
Likes: 0
From: Ohio, USA
My Ride: 2006 530xi. Deep green with beige interior. 6 speed manual. Premium package.
I don't have my 530xi yet, but it is on order. However, both BMW dealerships that I looked at come and get your car (even from 30 miles away) for any service and leave you with a loaner. I take it this is not standard at all dealerships.


