BMW Assist
03-06-2006, 12:07 PM
#1
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Join Date: Sep 2004
Location: NY, NY
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My Ride: Arpil '04 production 545, Orient Blue, Sport Pkg, Step, CWP, NAV, Logic 7, Comfort Seats, PDC, Sat Prep, cip v20.02 (bluetooth and mp3 working great)
Received my renewal letter and since I haven't used the system at all (no concierge etc.) and I have an '04 that doesn't support stolen vehicle recovery etc. i wasn't going to renew for another year...much cheaper to just get a AAA membership. Anyway, I asked the customer service rep to let me know how many times i had used the service...turns out they have not received a signal from my vehicle since i called to activate the 1 yr free service when i first bought the car. Needless to say I've asked and should be getting a refund for the $240 I paid for renewal last year. I would recommend that others check that their vehicle has communicated with BMW Assist/confirmed a signal....I was under the impression that i was covered when i wasn't.
03-06-2006, 01:15 PM
#2
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Location: Chicagoland (US)
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My Ride: 2005 545i with Sport Pkg, Nav, HUD, Cold Weather Pkg, Rear Shades
Originally Posted by asg' post='250760' date='Mar 6 2006, 03:07 PM
Received my renewal letter and since I haven't used the system at all (no concierge etc.) and I have an '04 that doesn't support stolen vehicle recovery etc. i wasn't going to renew for another year...much cheaper to just get a AAA membership. Anyway, I asked the customer service rep to let me know how many times i had used the service...turns out they have not received a signal from my vehicle since i called to activate the 1 yr free service when i first bought the car. Needless to say I've asked and should be getting a refund for the $240 I paid for renewal last year. I would recommend that others check that their vehicle has communicated with BMW Assist/confirmed a signal....I was under the impression that i was covered when i wasn't.
03-07-2006, 04:51 AM
#3
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My Ride: Arpil '04 production 545, Orient Blue, Sport Pkg, Step, CWP, NAV, Logic 7, Comfort Seats, PDC, Sat Prep, cip v20.02 (bluetooth and mp3 working great)
The service rep told me that according to their system my vehicle was not properly receiving their signal due to a software issue...and they had not been able to receive a signal from me. I had tried to force an SOS call a couple of times in the past to test but it never seemed to get through. Last try was a couple of weeks ago when i tried to make a service request when i got a service due alert.
03-07-2006, 05:15 AM
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My Ride: 2001 BMW330ci, Steel Gray, Black leather, Steptronic, PP, SP, PDC, Heated seats, Xenon head lights, HK, 6 disk changer, OEM alarm, OEM clears,Iice white fog lights ,Universal trasnciver, 17 inch Michelin Pilot Sport Tires
2005 530i Titanium Gray,Black leather, Nav.,HUD,PP,CWP,SP,PDC,Xenon lights,Steptronic,Logic 7 sound system,,Fold down read seats,Power shades
ON ORDER
Originally Posted by asg' post='251074' date='Mar 7 2006, 08:51 AM
The service rep told me that according to their system my vehicle was not properly receiving their signal due to a software issue...and they had not been able to receive a signal from me. I had tried to force an SOS call a couple of times in the past to test but it never seemed to get through. Last try was a couple of weeks ago when i tried to make a service request when i got a service due alert.
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