If Luke is available, I would prefer him to work on my car.

1) I believe there is a problem with the valve cover gaskets. Perhaps a bad balance shaft seal in conjunction with leaky valve covers, or oil ring?

Whatever the cause, there is no question that during hard acceleration the car is burning oil. The smell that comes through the vents is unmistakable. I brought the car in for this problem before, and was given the usual ?technician could not duplicate issue? as a response. If you come to the same conclusion, we?re going to have to take a ride together and disprove that. I bought a CPO for a reason, so that I would not have to worry about severe issues like this coming out of my pocket down the road.

2) The iDrive software version is out of date and needs the latest update. There have been several revisions since 2004. I have had issues with the system not retaining saved information after turning the car off. This is either due to the battery starting to go bad, (which needs to be checked), or otherwise.

3) Poor MPG. I am nearing 60,000 miles on the car and the sparks need to be changed. I?m also under the assumption that this could also be a sluggish MAF / Oxygen Sensor which basically could mean that the heater circuit isn't working right on the Oxygen Sensor after the Catalytic Converter so the sensor takes MUCH longer (several minutes vs. a few seconds) to reach minimum operating temp to give the computer the correct rich/lean readings. I don?t believe it is. Either way, the MPG has dropped dramatically. It could be bad/old spark plugs. If you can?t fix it, I have to pay for a remap of the ECU, and I do NOT want to do that until my warranty is up. The car should not be at a dismal 15mph city with non-aggressive driving. Its burning gas and oil like Bush & Cheney on an Iraqi vacation.

4) Oil needs to be changed. I?ve had to change my oil already on my own dime since Motor Werks refuses to do so until the ?iDrive? says its ok. BMW recommends every 11,000 or 15,000 miles or something nonsensical like that. Everyone knows that?s a load of crap, even with fully synthetic. If you want your engine to give up after 100k miles, sure, change your oil every 11k by all means, right? It?s unfortunate since I paid almost $2,000 for the BMW Maintenance package. To me, so far, its like spending $2k on maintenance I can?t receive. I haven?t been able to have my brake pads and rotors replaced, battery replaced, or any other maintenance covered to keep the car in mint condition without opening my own wallet.

5) Sluggish throttle at low RPM. Poor upshifts, jerky starts. Maybe transmission fluid flush? BMW ?originally? stated that trans fluid never needed to be changed, however they went back on that later and said otherwise. Now nearing 60k miles I need things covered and replaced under the Maintenance plan or CPO or what have you. Belts, fluids, hoses, etc.

I?ve had this car for 7 months and drove only 8,000 miles since buying from you. In those months I?ve had to bring the car to Motor Werks at least 6-8 times. I thought a CPO car had a 130+ point inspection, all worn parts replaced, and everything taken care of before it was sold to a customer as a Certified Pre-Owned BMW? I?ve had power steering issues, horrid brake squeals, DSC errors, iDrive errors, FTMS errors twice, the air and heat turns itself on and off all the time without me doing so, anti-trap function errors, low-oil warning lights, (burning oil), roasting oil smell from the vents when accelerating fast.

Put it this way, I?m not the average BMW owner that doesn?t care or know anything about their car except which grade of fuel to put in at the local Shell. I want this car to last for a long time and I take very good care of it. This is why I chose Motor Werks as my place to buy a CPO?d BMW. This is why for over a decade my family has come to you, because you take care of your customer?s cars.

One thing is clear: Whoever owned this car before me didn?t take good care of it.


Regards,