UUronL

Do you think the BMW SA would risk his job just to put off a spoiled brat or discriminate based on his age and wealth? I would certainly not risk it.


If I were in the shoes of the BMW dealer or SA, I'd be -more- inclined to treat a young wealthy owner with kid gloves. Setting aside the fact that it is completely possible for a 19 year old to have made the money on his own, (remember the Internet boom?) I agree that most would assume that someone else bought him the car. Behind every rich kid is potentially a very powerful father and/or mother. We're not talking a 325i here - it's a 545i.


I tend to agree more with the explanation the dealer gave. At some point, I think these dealers realize that no matter what they do - some of us are just never going to be happy. It's not about losing or keeping your cool. It's about picking battles. There will always be things that they don't do just right, or on time, or fast enough. I'd rather save my argument(s) for the time in the future when they actually f**k something up.


The written word (ink on dead trees) still rules the world. Be concise and polite - don't write anything sensational or inflamatory. Send it to BMW NA, the dealership, and put the name of the local TV news consumer advocacy reporter in the CC section, as well as any other consumer advocacy groups you can think of. Heck, CC JD Powers and Assoc. If that doesn't work, submit a claim to the BBB. They'll be calling you within 24 hours asking you what they could do to make you happy.

Alpine545

I appreciate the advice UUROnlL

rodneyremington

deleted

rodneyremington

Also, what's with the terrorist jokes? Isn't it a little inappropriate, even in jest? I'm starting to wonder if maybe your service manager did the right thing Remember that a business owner has every right to refuse to serve you if he wants. Especially if you are unreasonable and acting inappropriately and he feels like nothing he does will satisfy you.

Alpine545

You are turning this entire forum against me!

tomwid

That's the thing, that service foreman isn't the business owner. He's just some worker dude that's fed up w/ customers. The service foreman here in Tally is pretty rude to me as well. I've seen him treat other customers with much more respect. Especially if they're hot old ladies driving a 4.8is, but that's another story.

Point is, he's not the owner and does not necessarily reflect the opinions of his superiors. What I would do is go up the chain of command and explain the situation to them, especially the apology part.

2ndly, DO NOT request compensation other than getting the service right. I'm a business owner, and let me tell you it's INAPPROPRIATE for a customer to request compensation for bad service, it's just in bad taste. What do you want? Money? Free parts? A beer? Give me a break. If I were you, I would tell him that I drove 75 miles and all I want is my car to be fixed correctly. I don't need "compensation" per se, I just want the job done right.

And you do need to chill man, your posts do point toward an immature brat. We all know what 330hp + immature = trouble.

ledbettm

Your comments on "Osama" are disgusting. Are you just being dramatic here because you are venting or is this the "drama" you exhibited to the SA? Blow up the dealership...? I understand you are angry but...come on. 9/11 is not....I say again NOT what we need to hear on this forum. AND before you start getting ticked at me....I lost two very good friends at Charles Schwab on 9/11. Use your head!

Thanks

bdav

From your posts, you do sound like your trying to throw your toys out. Chill out man! For a start, your v. lucky to be driving a 545 at the age of 19. Anywhere else in the world, that would be allmost impossible. I agree with tomwid on the compensation - ask for the service for free maybe at most, but dont take it OTT.

fuenfer

Here's something I found this on the web that you might find interesting:

http://www.consumer.state.ny.us/clahm/clah...ase%20Contracts

Check out the section that says "Dealer's Refusal to Make Repairs." Call up your family lawyer (I'm assuming you have one if you're from Alpine, are 19 and drive a 5er) and ask him what you can do.

Merzbow

Nothing in that law says that the manufacturer can't just send you to a different dealership to make the repairs.