HELP!! Best service department near NYC??
06-13-2005, 07:07 AM
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Got my 2004 E60 back from the service department at BMW of Bayside in Queens, NY last Thursday and they gave me such a load of bullshit. I brought the car in to have the following issues addressed:
- Brakes constantly squeak and squeal (very embrassing when rolling down a crowded street and should not be tolerated on this level car)
- The constant squeaking coming from the body of the car when going over rough roads.
- BOTH cupholders are broken
- Anti-trap malfunction contstantly occurs on passenger-side window
- Wanted iDrive software upgraded to latest version with MP3 capability
- Needed first full service performed
After 2 full days with their service department, I received my E60 with the following results:
- Their "Service Advisor Certified Technician" Alberto told me that they "cleaned a lot of brake dust off of the brakes and that they will always squeak. All E60's have brakes that squeak." He said that is the reason why the car stops so well, because their brake pads are so soft. He stated that they would not squeak again for another 6-months to a year. Needless to say, THEY SQUEALED JUST AS LOUD WITHIN 24-HOURS.
- As far as the constant rattling and squeaking noises coming from the body, they "could not find the bulletin from BMWNA and will order the new modified door seals (which I had to tell them about) when they can locate it.
- BOTH cupholders were never even looked at and are still BROKEN.
- As far as I know, the anti-trap malfunction hasn't reoccurred...YET.
- iDrive definitely received a change in version (I have the radio station and song names back) but no MP3 capability.
- "Full service" was performed. They topped-off my fluids and put air in my tires. WOW, some service.
I need everyone's help because I do not know where to go with my complaints. The service department at BMW of Bayside SUCKS and treated me like SHIT. They tried to play me for a fool and I can not be taken advantage of.
Can anyone recommend a service department that will bring my E60 into compliance with all BMWNA bulletins and actually KNOW what BMWNA is talking about??
HELP!!!!!!
- Brakes constantly squeak and squeal (very embrassing when rolling down a crowded street and should not be tolerated on this level car)
- The constant squeaking coming from the body of the car when going over rough roads.
- BOTH cupholders are broken
- Anti-trap malfunction contstantly occurs on passenger-side window
- Wanted iDrive software upgraded to latest version with MP3 capability
- Needed first full service performed
After 2 full days with their service department, I received my E60 with the following results:
- Their "Service Advisor Certified Technician" Alberto told me that they "cleaned a lot of brake dust off of the brakes and that they will always squeak. All E60's have brakes that squeak." He said that is the reason why the car stops so well, because their brake pads are so soft. He stated that they would not squeak again for another 6-months to a year. Needless to say, THEY SQUEALED JUST AS LOUD WITHIN 24-HOURS.
- As far as the constant rattling and squeaking noises coming from the body, they "could not find the bulletin from BMWNA and will order the new modified door seals (which I had to tell them about) when they can locate it.
- BOTH cupholders were never even looked at and are still BROKEN.
- As far as I know, the anti-trap malfunction hasn't reoccurred...YET.
- iDrive definitely received a change in version (I have the radio station and song names back) but no MP3 capability.
- "Full service" was performed. They topped-off my fluids and put air in my tires. WOW, some service.
I need everyone's help because I do not know where to go with my complaints. The service department at BMW of Bayside SUCKS and treated me like SHIT. They tried to play me for a fool and I can not be taken advantage of.
Can anyone recommend a service department that will bring my E60 into compliance with all BMWNA bulletins and actually KNOW what BMWNA is talking about??
HELP!!!!!!
06-13-2005, 08:40 AM
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My Ride: 2008 550, Carbon Black Metallic, Natural Brown Dakota Leather, Sport Package, Sport Automatic Transmission, Cold Weather Package, Power Rear and Manual Side Sun Shades, etc.
Retired - 2004 545 SMG, Black Sapphire Metallic, Auburn Dakota Leather, Cold Weather and Sports Packages, Power Rear and Manual Side Sun Shades
I have used Westchester BMW for years and have always been very haapy. You must understand that as a forum member you will have more information about the E60 than any of the SA's at any dealership.
06-13-2005, 04:25 PM
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My Ride: Previous BMW's owned:
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2010 535 Touring
2009 335 cic
2008 535 Touring
2007 535 Touring
2006 330cic
2005 330cic
2004 545i
2003 745i
2001 740i
1999 540i
1997 540i
1995 540i
1988 635i
1987 635i
1984 633i
1983 528e
[quote name='plushter77' date='Jun 13 2005, 10:07 AM']
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
06-13-2005, 04:29 PM
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My Ride: Previous BMW's owned:
2012 X3
2011 335 cic
2010 535 Touring
2009 335 cic
2008 535 Touring
2007 535 Touring
2006 330cic
2005 330cic
2004 545i
2003 745i
2001 740i
1999 540i
1997 540i
1995 540i
1988 635i
1987 635i
1984 633i
1983 528e
[quote name='BigartK' date='Jun 13 2005, 07:25 PM']
[quote name='plushter77' date='Jun 13 2005, 10:07 AM']
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
Whoops sorry !!! it's two R's. WWW.Dealerrater.com
Art
[quote name='plushter77' date='Jun 13 2005, 10:07 AM']
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
Whoops sorry !!! it's two R's. WWW.Dealerrater.com
Art
06-13-2005, 06:15 PM
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My Ride: 2001 BMW330ci, Steel Gray, Black leather, Steptronic, PP, SP, PDC, Heated seats, Xenon head lights, HK, 6 disk changer, OEM alarm, OEM clears,Iice white fog lights ,Universal trasnciver, 17 inch Michelin Pilot Sport Tires
2005 530i Titanium Gray,Black leather, Nav.,HUD,PP,CWP,SP,PDC,Xenon lights,Steptronic,Logic 7 sound system,,Fold down read seats,Power shades
ON ORDER
Originally Posted by BigartK' date='Jun 13 2005, 07:29 PM
[quote name='BigartK' date='Jun 13 2005, 07:25 PM']
[quote name='plushter77' date='Jun 13 2005, 10:07 AM']
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
Whoops sorry !!! it's two R's. WWW.Dealerrater.com
Art
[quote name='plushter77' date='Jun 13 2005, 10:07 AM']
Go to:
WWW.DEALERATER.COM
This site will enable you to locate dealers in your area and, more importantly, will give you customer reviews on each.
Note that Bayside's rating is a 2 out of a possible 5. This would tend to confirm that others share your frustrations with Bayside.
I deal with JMK in Springfield. That may be a bit far for you to go but they are one of a very few BMW dealers who have a 5 rating.
Good luck,
Art
Whoops sorry !!! it's two R's. WWW.Dealerrater.com
Art
[snapback]139182[/snapback]
cheers
vern
06-13-2005, 08:51 PM
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My Ride: 04 525i sport, premium, winter, xenon. xm satellite radio, navwithtv dvd system, 1 jl 10w7 sub powered by xtant 1001x amp. 20x8.5/10 on nitto nt555 rubber. acs roof and decklid spoiler, breyton front spoiler.
HASSEL IN FREEPORT IS TOP NOTCH
06-14-2005, 02:07 PM
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My Ride: F02 LCI Individual
Model Year: 2013
Originally Posted by plushter77' date='Jun 13 2005, 05:07 PM
- Wanted iDrive software upgraded to latest version with MP3 capability
- iDrive definitely received a change in version (I have the radio station and song names back) but no MP3 capability.
- iDrive definitely received a change in version (I have the radio station and song names back) but no MP3 capability.
[snapback]139033[/snapback]
If you have nav you'll need to wait for the software release in September.
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