BMW Maintenance Programs remains core part of BMW's strategy
05-16-2006, 08:08 PM
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Originally Posted by Chorethorious' post='283392' date='May 16 2006, 05:47 PM
I have to say they do a fair amount, honestly. I received 2 oil changes, new front brakes *CHA CHING*, coming up on rears in 2k miles. Also, Micro in cabin air filters, which I might add you can't get ANYWHERE. And of course the simple stuff like wipers.
Oh ya... if you drive enough then ya... my problem is I dont... personal problem I guess.
But like I said... I definetly do like it. No argument there... I guess I shouldnt complain. 
05-17-2006, 03:20 AM
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BMW NA CUSTOMER RELATIONS.
Would you please be so kind as to enlighten us as to why BMW does not offer the same
"Bumper to Bumper" maintenance to their Canadian customers here in Canada?
Brakes/ Wipers and the like are not covered in Canada under your new car warranty.
Thank You.
Would you please be so kind as to enlighten us as to why BMW does not offer the same
"Bumper to Bumper" maintenance to their Canadian customers here in Canada?
Brakes/ Wipers and the like are not covered in Canada under your new car warranty.
Thank You.
05-17-2006, 03:38 AM
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Originally Posted by wmbiii' post='283183' date='May 16 2006, 12:28 PM
We appreciate your being here. One question, if a client feels that they need to have maintence done on their car earlier then what BMW dealer/service schedule recommends, what are the options we have?
For instance, a lot of us want to get our oil changed more frequently then what BMW calls for. Is that always going to be an out of pocket expense for the client or is this something that will be left up to the indiviudal BMW dealer/service dept?
Thanks in advance for your time.
For instance, a lot of us want to get our oil changed more frequently then what BMW calls for. Is that always going to be an out of pocket expense for the client or is this something that will be left up to the indiviudal BMW dealer/service dept?
Thanks in advance for your time.
05-17-2006, 03:53 AM
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Originally Posted by wnfield' post='283217' date='May 16 2006, 01:39 PM
Yes; Some flexibily. I was not putting enough miles on my E36 M3 or E39 M5 to get the oil change indicator to complete the cycle. The dealer changed the oil on a yearly basis regardless of the mileage & reset the indicator. Also at year 2 the brake system was flushed per BMW guileline. This is usually covered under inspection one. Some of the maintenance items are time based as well as based on the indictator program. I pointed these out to the dealier in the maintenance guideline. I had no issue having the dealer do this routine maintenance under the US maintenance contract.
When I had my mods done, they threw in an oil change despite I was under the servce indicator. It was itemized on the receipt as a "low mileage oil service".
05-17-2006, 04:06 AM
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Wow you get free servicing in the US.
I had to pay an extra ?1300 for a 5 year service/maint pack here in the UK. 
Would you please be so kind as to enlighten us as to why BMW does not offer the same
"Bumper to Bumper" maintenance to their Canadian customers here in Canada?
Brakes/ Wipers and the like are not covered in Canada under your new car warranty.
"Bumper to Bumper" maintenance to their Canadian customers here in Canada?
Brakes/ Wipers and the like are not covered in Canada under your new car warranty.
05-17-2006, 04:45 AM
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Originally Posted by BMW NA Customer Relations' post='283180' date='May 16 2006, 12:15 PM
I'm with BMW of North America, LLC. There have been some rumors on BMWs Maintenance Plan and we?d like to dissipate your concerns.
BMW is the only manufacturer still offering bumper-to-bumper free maintenance along with a 4 Year/50,000 mile Warranty and will continue to do so.
Any authorized BMW center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you. BMW's maintenance program intervals are based on normal driving conditions and operation of the vehicle. The car monitors wear and tear via an electronic system. Your BMW will notify you when the service is needed.
BMW centers offer their customers Maintenance Program upgrades on qualified Model Year 2003 - 06 vehicles that are still within their original Maintenance Program coverage. This upgrade extends the Program from its original 4-year/50,000-mile coverage to 6 years/100,000 miles.
If you want to learn more about the Full Maintenance Program or about the Maintenance Program Upgrade, you can contact us at (800) 831-1117, visit our webs or visit your local BMW Center.
BMW is the only manufacturer still offering bumper-to-bumper free maintenance along with a 4 Year/50,000 mile Warranty and will continue to do so.
Any authorized BMW center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you. BMW's maintenance program intervals are based on normal driving conditions and operation of the vehicle. The car monitors wear and tear via an electronic system. Your BMW will notify you when the service is needed.
BMW centers offer their customers Maintenance Program upgrades on qualified Model Year 2003 - 06 vehicles that are still within their original Maintenance Program coverage. This upgrade extends the Program from its original 4-year/50,000-mile coverage to 6 years/100,000 miles.
If you want to learn more about the Full Maintenance Program or about the Maintenance Program Upgrade, you can contact us at (800) 831-1117, visit our webs or visit your local BMW Center.
05-17-2006, 05:38 AM
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very nice having u here. i agree with everyone else...the oil intervals are wayyy toooo long. im approaching 1 year/11,000 miles and the computer still tells me i have 3000 miles to go.
05-17-2006, 10:19 AM
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Originally Posted by mtonsi' post='283582' date='May 17 2006, 05:45 AM
Thanks for visiting the forums. I believe our Volvo XC90 has full maintenance during the warranty period. Also my G35 Infiniti didn't have full maintenance but it had a 4 Year/60,000 mile warranty compared to BMW's 60,000. I've always thought BMW should have a 60,000 mile vs 50,000 mile.
05-17-2006, 05:54 PM
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Originally Posted by BMW NA Customer Relations' post='283180' date='May 16 2006, 12:15 PM
I'm with BMW of North America, LLC. There have been some rumors on BMWs Maintenance Plan and we?d like to dissipate your concerns.
BMW is the only manufacturer still offering bumper-to-bumper free maintenance along with a 4 Year/50,000 mile Warranty and will continue to do so.
Any authorized BMW center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you. BMW's maintenance program intervals are based on normal driving conditions and operation of the vehicle. The car monitors wear and tear via an electronic system. Your BMW will notify you when the service is needed.
BMW centers offer their customers Maintenance Program upgrades on qualified Model Year 2003 - 06 vehicles that are still within their original Maintenance Program coverage. This upgrade extends the Program from its original 4-year/50,000-mile coverage to 6 years/100,000 miles.
If you want to learn more about the Full Maintenance Program or about the Maintenance Program Upgrade, you can contact us at (800) 831-1117, visit our webs or visit your local BMW Center.
BMW is the only manufacturer still offering bumper-to-bumper free maintenance along with a 4 Year/50,000 mile Warranty and will continue to do so.
Any authorized BMW center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you. BMW's maintenance program intervals are based on normal driving conditions and operation of the vehicle. The car monitors wear and tear via an electronic system. Your BMW will notify you when the service is needed.
BMW centers offer their customers Maintenance Program upgrades on qualified Model Year 2003 - 06 vehicles that are still within their original Maintenance Program coverage. This upgrade extends the Program from its original 4-year/50,000-mile coverage to 6 years/100,000 miles.
If you want to learn more about the Full Maintenance Program or about the Maintenance Program Upgrade, you can contact us at (800) 831-1117, visit our webs or visit your local BMW Center.
Good to hear. Thanks for giving me confidence in my recent purchase of a 530. The program is one of the reasons I chose BMW.
05-17-2006, 08:21 PM
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I purchased the Factory Extended Warranty and Maintenance Program to 100K miles. Why won't my dealer (Bob Smith BMW Calabassas, CA) cover a simple software upgrade? I brought my car in after 50K miles and the dealership declined it, then BMWNA Customer Relations verified that it was NOT covered. What good is an extended warranty that doesn't even cover software upgrades? Are you sure you're from BMWNA Cust. Relations? 