Umnitza's Customer Support is lacking IMO... - 5Series.net - Forums

Go Back  5Series.net - Forums > Classifieds > Buyer & Seller Feedback
Reload this Page >

Umnitza's Customer Support is lacking IMO...

Buyer & Seller Feedback Post feedback about buyers and sellers doing business on the forums.

Umnitza's Customer Support is lacking IMO...

Old 03-15-2018, 11:17 AM
  #1  
New Members
Thread Starter
 
Join Date: Dec 2015
Location: Windy City
Posts: 92
My Ride: e30
Model Year: 2008
Default Umnitza's Customer Support is lacking IMO...

The short is I ordered a E61 M rear bumper from Umnitza with the PDC option.

It arrived without it.

I messaged them and tried to handle it offline. But after a few exchanges with no resolution they've gone silent, I figured I'd warn others about my experience.

1. They acknowledged I did place the correct order for the PDC option.

2. They admitted they made a mistake in sending the bumper without the PDC option.

But rather than them fixing their screw-up, they wanted me to fix it. Rather strange if you ask me.

They try to tell me it's a 10 min process and I would just have to buy a stepped drill bit from eBay. They automatically assume I'm a hands on guy that's done this before and I have a drill, not to mention the aptitude/skillset/time to carry this out which not everyone has.

That's like if I took my car in for an oil change and I found a leak and called Service tech to only have him admit one of his techs forgot to the tighten the oil bolt. But then proceeding to tell me it's an easy fix and I can just go out to Sears to buy a $10 socket set and get under the car and tighten the bolt myself in less than 5 min.

I'm sure you see see the principal here.

My body shop is quoting me an extra hour to take care of this(they only go by hour increments regardless how long it takes them).

So if you're thinking of buying this bumper from them, buyer beware. If you're still willing to give these guys a benefit of the doubt, make sure and verify/emphasize you're getting the correct bumper(shouldn't have to).
Alpine003 is offline  
Old 03-15-2018, 01:10 PM
  #2  
Members
Senior Members
 
KyleB's Avatar
 
Join Date: May 2012
Location: Tampa Bay, FL
Posts: 2,527
My Ride: 530i
Model Year: 2004
Engine: M54
Default

Yep, sounds about right. They're very helpful during the sales process, but as soon as the money is in thier hands good friggin' luck if you encounter a problem. I had a similar experience with a defective part I received from them last year. I won't order from them again.
KyleB is offline  
Old 03-17-2018, 04:51 PM
  #3  
New Members
 
GTYellowJacket's Avatar
 
Join Date: Mar 2015
Location: Chicago, IL
Posts: 188
My Ride: e61 / KW V3 / JB4 / M5 Rear Sway / FDL Coded / SAT Retrofit w GKE flash / ER FMIC / BMS DCI
Model Year: 2010
Engine: N54
Default

Sounds like it’s time to dispute the charge with your credit card company until you receive the right part and a pre-paid return shipping label.
GTYellowJacket is offline  
Old 03-17-2018, 06:07 PM
  #4  
New Members
 
Join Date: May 2012
Location: Jersey
Posts: 247
My Ride: E60
Model Year: 2006
Engine: na
Default

Originally Posted by KyleB View Post
Yep, sounds about right. They're very helpful during the sales process, but as soon as the money is in thier hands good friggin' luck if you encounter a problem. I had a similar experience with a defective part I received from them last year. I won't order from them again.
I fell for their bumper shipping + paint. Thing started getting undone immediately and when I mentioned it... 'its been done by different shops now no more problems'

Seems like a group just making a quick buck. Ive learned you get what you pay for
BesE60 is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Roundel550
E60 Parts, Accessories and Mods
12
05-11-2011 11:35 AM
KREED_550i
E60 Discussion
5
04-24-2010 07:50 PM
too solid
E60 Discussion
8
07-04-2008 11:08 AM
redwhiteblue
E60 Discussion
1
11-26-2007 12:38 AM
550isport
E60 Discussion
11
02-08-2007 04:42 PM


Thread Tools
Search this Thread
Quick Reply: Umnitza's Customer Support is lacking IMO...


Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

© 2018 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.