Slammin

This is a consumer alert>>> Beware of buying any Item from PYSPEED.com from the internet or ebay. I ordered wheel spacers on November 20th, I still waiting for the correct order and they refuse after several email (please see below) to give me a tracking number even after they agreed to ship the correct item and I have already sent the Incorrect item back. Just BAD Business! I will never buy another item from them again and they have no phone number to reach them that should have been the first red flag!

From: nlrpaintball
To: pyspeed_com
Subject: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-23-10 06:19:29 PST



Dear pyspeed_com,

Would like tracking number please for both my orders

- nlrpaintball


Dear nlrpaintball,

Sometimes it's not updated in every spot, give it a
day or two.

- pyspeed_com



From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-24-10 08:46:44 PST



Dear pyspeed_com,

This item still has no info meaning it has not been ship please explane why!

- nlrpaintball


From: pyspeed_com
To: nlrpaintball
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-23-10 06:32:48 PST



Dear nlrpaintball,

It's shipped 11/22/2010
9405 5036 9930 0406 7765 91 USPS

- pyspeed_com


NLRpaintball to: Pyspeed
I ship USPS every day if you print the label and do not drop of package there is no info until the actual package is shipped. So you have not dropped it off on the date you said. So when are you going to drop it off at post office?


Dear nlrpaintball,

Here is the update USPS record, its' almost there.
Detailed Results:

Processed through Sort Facility, November 26,
2010, 9:55 pm, ORLANDO, FL 32824
Electronic Shipping Info Received, November 22,
2010

- pyspeed_com


From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-26-10 13:22:20 PST



Dear pyspeed_com,

Still NOTHING!!!!!

Label/Receipt Number: 9405 5036 9930 0406 7765 91
Class: Priority Mail®
Service(s): Delivery Confirmation?
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on November 22, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.
Please check again later.
WTF!!!!

- nlrpaintball


From: pyspeed_com
To: nlrpaintball
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-24-10 08:50:12 PST



Dear nlrpaintball,

Sometimes it's not updated in every spot, give it a
day or two.

- pyspeed_com


Nov 27, 2010
Dear nlrpaintball,

Ship it back via USPS priority with tracking
number, I'll refund the return shipping and also
ship you the 15mm.

PYSpeed
2650 Walnut Ave Suite B1
Tustin, CA 92780

- pyspeed_com


From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-27-10 09:17:37 PST



Dear pyspeed_com,

Got it today BUT, you sent me two sets of 12mm I ordered 1 set of 12mm and one set of 15mm and I will not pay the shipping to have the wrong set sent back. So now what?

- nlrpaintball



From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-27-10 09:25:37 PST



Dear pyspeed_com,

How about you ship me the 15mm with tracking number and I will send you the 12mm with tracking number because I am tired of waiting for the item and I need it yesterday and this extra set of 12mm is useless to me.

- nlrpaintball


Dear nlrpaintball,

Sorry, manager won't let me do that. I apologize
for the inconvenience, but it's company policy.

- pyspeed_com


From: pyspeed_com
To: nlrpaintball
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-27-10 09:22:00 PST



Dear nlrpaintball,

Ship it back via USPS priority with tracking
number, I'll refund the return shipping and also
ship you the 15mm.

PYSpeed
2650 Walnut Ave Suite B1
Tustin, CA 92780

- pyspeed_com


From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Nov-27-10 09:35:13 PST



Dear pyspeed_com,

Sorry to here you can not accommodate me In a fair and mutual arrangement. I don't what and don't need 2 sets of 12mm spacers and It would only be fair to do a simultaneous shipping. In this way you don't get negative feed back and I get what I want. I DID NOT MAKE THE MISTAKE YOU DID SO WHY SHOULD I HAVE TO BEAR ALL THE INCONVENIENCE.

- nlrpaintball

Dear nlrpaintball,

The best i can do is you give me the return tracking
number first after you ship the 12mm and 15mm will
go your way. Again, I do apologize.

- pyspeed_com


Nov 27

Dear nlrpaintball,

It will be on your way on monday. Warehouse is
close today

- pyspeed_com



From: nlrpaintball
To: pyspeed_com
Subject: Re: Where is my item?: nlrpaintball sent a message about BMW Black 5x120 Light Weight Wheel Spacers 15mm + Bolts #230503805832
Sent Date: Dec-02-10 07:22:45 PST



Dear pyspeed_com,

Now you don't return my emails, WTF? Wow thank god I am a member of 10 different forums you guy's are so screwed. I want my tracking number today! Or I am going to report you to ebay and pay pal.

- nlrpaintball

Still no tracking number or any respones. DO NOT Buy any thing from any one that does not have a phone number on there web site.

acuteperformance

Ouch. I believe pyspeed is on this forum. Why did he ship USPS and why did you purchase from pyspeed? What stood out that made them earn your business?

Michael
Acute Performance

mancho

sorry to read that... sounds like a big fiasco... not good.

Members Tab says: "No results found for 'pyspeed'."

Maybe your thinking of another hang out.

TLO03

bro that really sucks... i hate when this shit happens.. can i ask how much they cost? seem like spacers are the last thing you buy when getting your dubs together...i was in a jamb when it was time to get mine.. but you should never use ebay when you need it fast, dont know they get away with it sellers there always use cheap delivery options.. 12mm is kinda popular maybe juss sell them.

acuteperformance

+1 what brand are the spacers? i may be willing to purchase from you and sell you 15mm Turner Motorsport spacers.

michael
acute performance

healthservices

Sorry but I think it is funny that you expect to see the part not even 4 days after you order it. It is hard to follow but seems you got the part in 7 days? That does not seem out of line for mail order to me. Where are you located?

Does it seem so unreasonable for them to ask you for the wrong part back when you say you have no use for it anyways?

This is mail order not Wal-Mart.

corey

The seller is offering to right his wrong in shipping you the correct size AND offer a shipping refund when you send him back the wrong item...so what's the problem here? To me that is customer service at its finest.

Kaizen

It seems to me that they were trying to correct the order. Granted I understand your concern. It would have been better if a higher lever of quality control were taken, but mistakes do happen. I think more often than not our frustrations get the better of us. I don't think it's safe to assume all transactions will go this way, but it's just my opinion.

Hope it all works out in the end.

Eric@PYSpeed.com

Thank you guys for all the support. No matter what, I do apologize for the inconvenience. Error does happen for shipments some times. =(

I am personally looking into all this and will ship the correct part early next week to the customer.

Howitzer

uM.......

Whats so bad about this? You realize its nearly Xmas? Its gotta be super busy all over in retail. Patience is a virtue.