E60 Forum SPECIAL - COMPLETE M5Tech KIT PRE-ORDER SPECI
09-08-2009, 01:06 PM
#251
Members
Join Date: Feb 2008
Location: Brampton, Ontario, Canada
Posts: 173
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 545i, SMG, Nav, Pro Logic, etc.
Originally Posted by umnitza' post='1001782' date='Sep 8 2009, 01:14 PM
one major downside to QV station that we've found and we've shipped about 10 sets to that station is that it's open during some weird hours. It could take as long as 12-14 business days to arrive there. Before we proceed, you may want to read the answer to KS below (fastlane).
I know we have 4 total shipments going there as far as I just checked. This is an unforeseen complication. There are 3 things we can do:
1) Greyhound (already called my local agent a few minutes ago) will try to arrange a drop to his location directly - we don't have a cost on this yet, and it WILL delay things because we'll want to get all 4 shipments on one delivery charge to his location if possible. Depending on the costs. If it's only a $20 delivery charge, we'll work with John and just have 4 deliveries, if it's $100
2) Greyhound can reroute the packages to a closer station to John's location (this is generally free, but depends on bus schedules and station availability)
3) John figures out a way to pick it up once all the boxes are there - maybe a truck rental. The station is open 24 hours per day, every day, so he can probably do it on his off day.
Things should work out. KS, can you email me some details about your stay/planned trip, see if there are other options available to you?
EDIT:
2009 535... you may want to consider getting it to the Manhattan station - it usually gets there more quickly and you can pick it up at night or on the weekend so you can avoid parking and shipping hassles. Just a thought. let me know what you want.
I know we have 4 total shipments going there as far as I just checked. This is an unforeseen complication. There are 3 things we can do:
1) Greyhound (already called my local agent a few minutes ago) will try to arrange a drop to his location directly - we don't have a cost on this yet, and it WILL delay things because we'll want to get all 4 shipments on one delivery charge to his location if possible. Depending on the costs. If it's only a $20 delivery charge, we'll work with John and just have 4 deliveries, if it's $100
2) Greyhound can reroute the packages to a closer station to John's location (this is generally free, but depends on bus schedules and station availability)
3) John figures out a way to pick it up once all the boxes are there - maybe a truck rental. The station is open 24 hours per day, every day, so he can probably do it on his off day.
Things should work out. KS, can you email me some details about your stay/planned trip, see if there are other options available to you?
EDIT:
2009 535... you may want to consider getting it to the Manhattan station - it usually gets there more quickly and you can pick it up at night or on the weekend so you can avoid parking and shipping hassles. Just a thought. let me know what you want.
Thanks for the update Matt. I am driving down Thursday night to drop it off on Friday for the install. I'm not sure the location I'll be staying, but it sounded like the package needed to be there 2 days in advance for painting, so I'm hoping its there by tomorrow, and the pickup is scheduled for sometime around then. I don't really have any other options, if they are open Saturday, I could bring it in then, but I need to be sure that this painting will be done, this is a long trip....
I think the ship directly to his location would be the best thing, depending on cost.
I hope this works out, but what concerns me is that you will have a bunch of orders sitting there, and from my discussion with John, he's not willing to pick them up, and he says that this was never the arrangement, and that there will be some extra cost involved to get the packages there. Hopefully not, but just waiting to see...
Kevin
09-08-2009, 03:31 PM
#252
Contributors
Join Date: Oct 2008
Location: Ridgewood, NJ & CPS NYC
Posts: 575
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by FastLane' post='1001964' date='Sep 8 2009, 05:06 PM
Thanks for the update Matt. I am driving down Thursday night to drop it off on Friday for the install. I'm not sure the location I'll be staying, but it sounded like the package needed to be there 2 days in advance for painting, so I'm hoping its there by tomorrow, and the pickup is scheduled for sometime around then. I don't really have any other options, if they are open Saturday, I could bring it in then, but I need to be sure that this painting will be done, this is a long trip....
I think the ship directly to his location would be the best thing, depending on cost.
I hope this works out, but what concerns me is that you will have a bunch of orders sitting there, and from my discussion with John, he's not willing to pick them up, and he says that this was never the arrangement, and that there will be some extra cost involved to get the packages there. Hopefully not, but just waiting to see...
Kevin
I think the ship directly to his location would be the best thing, depending on cost.
I hope this works out, but what concerns me is that you will have a bunch of orders sitting there, and from my discussion with John, he's not willing to pick them up, and he says that this was never the arrangement, and that there will be some extra cost involved to get the packages there. Hopefully not, but just waiting to see...
Kevin
-Raj
09-08-2009, 03:58 PM
#253
Former Vendor
Thread Starter
It affects everyone that had an agreement with John to do the painting. Later today when we talk to Greyhound, we'll figure out the options. Until tonight, we don't know what the possibilities are.
09-08-2009, 04:07 PM
#254
Contributors
Join Date: Oct 2008
Location: Ridgewood, NJ & CPS NYC
Posts: 575
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by umnitza' post='1002070' date='Sep 8 2009, 07:58 PM
It affects everyone that had an agreement with John to do the painting. Later today when we talk to Greyhound, we'll figure out the options. Until tonight, we don't know what the possibilities are.
-Raj
09-08-2009, 05:00 PM
#255
Former Vendor
Thread Starter
Raj,
You need to understand this is not an Umnitza problem. Our agreement when we spoke to John was that we would ship to the manhattan station and he would pick it up. That was between us.
Somewhere along the way, this changed. While we're happy to take credit for mistakes we make and try to remedy them, but we DID not make that mistake here and we were all on the phone when we discussed this with John.
You need to understand this is not an Umnitza problem. Our agreement when we spoke to John was that we would ship to the manhattan station and he would pick it up. That was between us.
Somewhere along the way, this changed. While we're happy to take credit for mistakes we make and try to remedy them, but we DID not make that mistake here and we were all on the phone when we discussed this with John.
09-08-2009, 07:29 PM
#256
Contributors
Join Date: Jun 2009
Location: New York
Posts: 95
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2009 Alpine White BMW 535i xDrive
umnitza,
If customers do not adhere to your policy regarding shipping then let them choose their own shipping method and pay the difference. I know you are trying to help out by giving the most affordable shipping method/rate. You're doing a great job!
If customers do not adhere to your policy regarding shipping then let them choose their own shipping method and pay the difference. I know you are trying to help out by giving the most affordable shipping method/rate. You're doing a great job!
09-08-2009, 09:10 PM
#257
Former Vendor
Thread Starter
Thank you. Yours was shipped earlier today.
3054375247
GPX - by Thursday, this number will be traceable via calling Pat at Oakland station.
3054375247
GPX - by Thursday, this number will be traceable via calling Pat at Oakland station.
09-09-2009, 04:05 AM
#258
Members
Join Date: Feb 2008
Location: Brampton, Ontario, Canada
Posts: 173
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 545i, SMG, Nav, Pro Logic, etc.
Originally Posted by umnitza' post='1002096' date='Sep 8 2009, 09:00 PM
Raj,
You need to understand this is not an Umnitza problem. Our agreement when we spoke to John was that we would ship to the manhattan station and he would pick it up. That was between us.
Somewhere along the way, this changed. While we're happy to take credit for mistakes we make and try to remedy them, but we DID not make that mistake here and we were all on the phone when we discussed this with John.
You need to understand this is not an Umnitza problem. Our agreement when we spoke to John was that we would ship to the manhattan station and he would pick it up. That was between us.
Somewhere along the way, this changed. While we're happy to take credit for mistakes we make and try to remedy them, but we DID not make that mistake here and we were all on the phone when we discussed this with John.
When I spoke to John today, he had a very different story in terms of what was arranged. He said he was willing to give the $600 deal for forum members, but there was no discussion of greyhound pickup as he expected the stuff to be delivered to his door.
I don't want to get into the he said stuff, but I think it's important to present both sides. I don't know who messed up, all I know is I also ordered the kit from Umnitza based on the reassurance that John would take care of the shippment and the painting. The funny thing is, I asked a few times if I needed to contact John to let him know when it was coming or anything, and Tim said you guys would take care of getting the kit to him, and John would contact me after he had the order. The only thing John told me was he needed it by Wednesday for a Friday install, and again I was told that it would be there by Tuesday or Wednesday. You can imagine the shock when John tells me my kit is here and he can't pick it up, and perhaps a $100 cab would be the best solution, but I should contact Umnitza to arrange it...
Anyhow, I have taken a day off and planned a trip to get this done based on this arrangement, and if it can't be delivered on, then I won't make the trip and I won't need the parts, but again I'm hoping it all works out amicably.
09-09-2009, 04:09 AM
#259
Members
Join Date: Feb 2008
Location: Brampton, Ontario, Canada
Posts: 173
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 545i, SMG, Nav, Pro Logic, etc.
Originally Posted by 2009 535x iDrive' post='1002229' date='Sep 8 2009, 11:29 PM
umnitza,
If customers do not adhere to your policy regarding shipping then let them choose their own shipping method and pay the difference. I know you are trying to help out by giving the most affordable shipping method/rate. You're doing a great job!
If customers do not adhere to your policy regarding shipping then let them choose their own shipping method and pay the difference. I know you are trying to help out by giving the most affordable shipping method/rate. You're doing a great job!
I agree on the shipping to individual customers as it has been laid out clearly that you need to pick up at a greyhound station, and I also agree that Greyhound is great for making shipping cheaper.
The situation with Impressive is quite different, and I will not be paying $100 for shipping from Greyhound to Impressive, period.
09-09-2009, 12:42 PM
#260
Contributors
Join Date: Oct 2008
Location: Ridgewood, NJ & CPS NYC
Posts: 575
Likes: 0
Received 0 Likes
on
0 Posts
Any updates? I also will not be paying $100 to get my bumpers from greyhound to impressive. I was assured by Tim that I would not have to worry about ANYTHING. You guys need to figure it out and if it means you guys need to eat the extra shipping cost, you pretty much have to (or compromise with impressive but it should not be up to the customer to pay). I have never heard anything bad about impressive regarding customer service or the quality of their work. However, I have heard many issues with you guys, but decided that if I actually called and spoke to someone my experience might be different. I guess not. I will be sharing my experiences with you and impressive over at e46 where I know there will be much more traffic.