CUSTOMER LOYALTY

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12-14-2006, 03:06 AM

katheikia

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My Ride: 2006 550 SMG

Bmw is in fourth place. Mercedes, Audi, Infiniti etc. didnt even make it in the top 10..

http://autos.aol.com/article/general/v2/_a...211144909990001

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12-14-2006, 08:31 AM

MarcsOnFire

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My Ride: 535d M-Sport '06 Plate - Carbon Black - Black Leather - Pro Sat Nav - Logic 7 - HUD - Bluetooth - Privacy Glass - 172M 19" Alloys - Heated Seats - PDC - Adaptive Headlights - Extended Voice Control - Paintshield Extended - M5 Boot Finisher - Bright White LED Internal Lighting - Dension Gateway 500 Ipod/USB/Aux Integration

Isn't that Merc at number 8 though??

They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.

Marc

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12-14-2006, 10:53 PM

pinguhk

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Now that is good news, just hope it keeps up the good work

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12-15-2006, 08:44 AM

tachyon

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The most interesting thing about this is that BMW was ranked 10th last year ... that's a big jump up in one year!

JD Power says: "This gain, according to the study, can be mostly attributed to improved customer service stemming from BMW?s introduction of a free vehicle maintenance policy for new purchasers."

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01-22-2007, 09:10 PM

elyk

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for sure i will purchase another BMW

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01-23-2007, 06:59 AM

arcleid

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Quote:

Originally Posted by MarcsOnFire' post='367436' date='Dec 14 2006, 09:31 AM

Isn't that Merc at number 8 though??

They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.

Marc

Speaking of customer service, the Mercedes dealer near me is very good. It's BMW's customer service in my area that sucks. I'd love it if they'd learn a little from the Mercedes here.