CUSTOMER LOYALTY
#1
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Join Date: Sep 2005
Location: NJ (EXIT 4), SUMMERS IN GREECE
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My Ride: 2006 550 SMG
Bmw is in fourth place. Mercedes, Audi, Infiniti etc. didnt even make it in the top 10..
http://autos.aol.com/article/general/v2/_a...211144909990001
http://autos.aol.com/article/general/v2/_a...211144909990001
#2
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Location: Milton Keynes, United Kingdom
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My Ride: 535d M-Sport '06 Plate - Carbon Black - Black Leather - Pro Sat Nav - Logic 7 - HUD - Bluetooth - Privacy Glass - 172M 19" Alloys - Heated Seats - PDC - Adaptive Headlights - Extended Voice Control - Paintshield Extended - M5 Boot Finisher - Bright White LED Internal Lighting - Dension Gateway 500 Ipod/USB/Aux Integration
Isn't that Merc at number 8 though??
They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.
Marc
They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.
Marc
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The most interesting thing about this is that BMW was ranked 10th last year ... that's a big jump up in one year!
JD Power says: "This gain, according to the study, can be mostly attributed to improved customer service stemming from BMW?s introduction of a free vehicle maintenance policy for new purchasers."
JD Power says: "This gain, according to the study, can be mostly attributed to improved customer service stemming from BMW?s introduction of a free vehicle maintenance policy for new purchasers."
#6
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Join Date: Oct 2006
Location: Seattle, WA
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My Ride: 2006 525i Silver Gray/Gray Dakota Leather | Steptronic | Cold Weather | Xenon | Premium Package
Modifications:
M Aero Kit | Carbon Fiber Kidney Grill | K&N Air Filter | Charcoal Filter Removed | Radenergie R10 Silver 20" soon | kW coilover V3 | SprintBooster soon | M5 trunk finisher
Next planned mods:
?Hamann quad exhaust + Hamann quad rear diffuser + Hamann Front Lip?
Originally Posted by MarcsOnFire' post='367436' date='Dec 14 2006, 09:31 AM
Isn't that Merc at number 8 though??
They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.
Marc
They don't deserve to be in the top 100 if my experience is anything to go by. I've never experienced any customer service worse than that of Mercedes.
Marc
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