Gene

it would be good also post in the buyer/seller feedback section regarding your experiences with vendors here, as to help other members make informed decisions when purchasing products...

https://5series.net/forums/forum/34-...ller-feedback/

umnitza

Paul,

I value all your feedback, so I wanted to reply to make sure we are addressing your needs/concerns. We shipped your package within 48 hours of payment (mostly because Pilot couldn't pick up the same day as we requested).
You received the package on the 8th. so 5 business days and notified us of a broken fog light.
Did you get a new fog light yet?

Your shop didn't exactly send the best pictures, that is why we requested a deposit for a new diffuser, a fully refundable deposit. Normally, if you just send it back, we pay for the return shipping and get you one. yes, it was our fault (new shipping guy put in the wrong diffuser with the kit, totally our fault).

As for the tow cover, you notified us almost 1.5 months later that you were missing a tow cover. I'm sorry, but your body shop misplaced this. We could have purchased you one from our dealer (we do not have extras) as a good faith gesture, but you didn't wait for that reply, not sure why... We checked all the shipment contents prior to shipping. And while we made a mistake on the diffuser (darned new shipping guy) we did not make 2 mistakes in leaving it out, we have a check list.

I do hope you'll consider working with us to resolve issues you may have - you have our PM.

PS: We've never once heard of a poor fitting diffuser, I'd be inclined to believe your shop didn't put in the proper effort to insure proper fit. I suggest taking some quality photos and seeking a second opinion at another shop.

Please email us to let us know if you have been completely assisted on this.

K. was aware of this and we had explained all the details to him prior to shipment. If you would like to be his advocate by all means, call or email us. But you don't have all the facts here. 99% of the "service" grips are due to Greyhound shipping. We're working on that. FYI- you did purchase angel eyes from us, that was delivered to you promptly...

BTW - your wrapping skills came out nice with the body kit your friend received (and the Orion V2 as well).





Can't apologize enough, but we've already sent out a new one to him! So sorry about this.

You picked up the bumper from the Greyhound station, then transported it to your facility. Whenever you receive a bumper, you should always open it the minute you pick it up. There is no way to determine if your crack happened during transport back into Canada or any other time. Sorry it happened like this, but we did spent quite a bit of time on the phone trying to assist you with this. And I recall one of our agents telling you that had this crack happened while the bumper was still at the Greyhound station, we would have recalled it and sent you another one. And as anyone here knows, we overpack these bumper packages beyond anything you've ever seen...

So no, it's not the same thing...

umnitza

You will have no issues provided your shop is good.



Your experience was great most likely because your body shop knew what they were doing. Your kit is no different than any other kit we've ever shipped.

mo858

my cousin and I installed the kit ourselves, so there was no need for any modifications by a body shop.

bimmerfamily2010

I've dealt and purchased items from Trinity and Umnitza. All in all, great customer service and products from BOTH vendors. My front M5Tech bumper was purchased through Trinity - no fitment issues at all. Few months later, I purchased side skirts, M5 rear bumper, & quad exhaust from Umnitza and had no fitment issues at all either. The shop who installed the Umnitza products said they've installed Umnitza products before without any fitment issue.

Again just from my personal experience, I recommend both vendors.

Best wishes to all!

tgm001

But it's frustrating, cuz I know that I didn't do this crack and it was already there, dunno if it's you or greyhound but still, I'm supposed to receive what I bought,,,a new one and not a one with a crack,,sure you've tried to help me out with this and I can't say nothing about the customer service wich is good , but still I had to pay 100$ to repair it, something that I didn't expect,...so I know you can understand how I feel,,

For the other parts than I bought from you guys, everything's great and the fitment for front, the lip, the rear and the side skirts is very very good for a replica kit ! What I need to do now is to install the projector fogs with xenon and the spoiler...and Painting !!!

So overall, I'm pretty satisfied with my purchase from Umnitza in terms of products and customer service !! ,, just disappointed with this crack issue..