Originally Posted by sta621' date='Jul 27 2004, 07:21 PM

My 530 E60 died on the road also while I was on Vacation 500 miles from home. We picked it up from the Performance Center in SC late May. It was only 6 week old. It took the dealer 8 days to repair the car. It took 2-3 day to get the CAS unit. After the part was received, the parts department would not release the part to the technician without a copy of my drivers license and registration by that time we were 240 miles from the dealer. I was so upset. On the fifth day the software loader would abort. The DME unit was not responding and again ordered. After 8 days at the dealer it would be very diffucult to recommend the car to anyone. BMW customer relations was also contacted. Lucky for BMW when we got home the JD Powers survey was sitting in my mail box.

Originally Posted by Guest_kiasu king kong' date='Jul 28 2004, 12:01 AM

[quote name='sta621' date='Jul 27 2004, 07:21 PM'] My 530 E60 died on the road also while I was on Vacation 500 miles from home. We picked it up from the Performance Center in SC late May. It was only 6 week old. It took the dealer 8 days to repair the car. It took 2-3 day to get the CAS unit. After the part was received, the parts department would not release the part to the technician without a copy of my drivers license and registration by that time we were 240 miles from the dealer. I was so upset. On the fifth day the software loader would abort. The DME unit was not responding and again ordered. After 8 days at the dealer it would be very diffucult to recommend the car to anyone. BMW customer relations was also contacted. Lucky for BMW when we got home the JD Powers survey was sitting in my mail box.