Feedback on dealership responses to DSC Problem!!!
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From: Orange County, CA
My Ride: 2006 525i with sports package
Originally Posted by VIIV' post='306122' date='Jul 2 2006, 10:29 AM
When mine went in for the SZL they initially offered a loaner, but when diagnosed switched to an Enterprise rental. I was in a position to just use my A4, but when it went back to repair the dealer inflicted body damage they gave me an X5 loaner for the duration without prompting.
Bottom line, if they think it will tie up a loaner for a while, it seems they try to put you in a rental, but if it is routine service or a problem they caused, you get a loaner. That's ok in my situation today, but if I didn't have my own back-up I'd politely remind the service adivisor that my sales advisor promised a loaner regardless of out of service time.
Bottom line, if they think it will tie up a loaner for a while, it seems they try to put you in a rental, but if it is routine service or a problem they caused, you get a loaner. That's ok in my situation today, but if I didn't have my own back-up I'd politely remind the service adivisor that my sales advisor promised a loaner regardless of out of service time.
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From: Overland Park, KS USA
My Ride: 2006 525Xi Build: Sep 2005 Del: May 2006
Ti Silver | Black | Premium Pkg. | Cold Weath. | Step | Xenon Adapt.
Originally Posted by calbmw06' post='306150' date='Jul 2 2006, 02:32 PM
Hmm...although I do recall my sales agent did say I would always be provided a loaner.
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Have DSC problem pop up last week... BMWSF took me in the next day to confirm the sensor malfunction, but was warned part was on back order...Gave me a comp rental w/ out me having to ask since all the loaners were out....Kudos to BMWSF!
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From: Orange County, CA
My Ride: 2006 525i with sports package
Originally Posted by kompressorsf' post='306160' date='Jul 2 2006, 12:53 PM
Have DSC problem pop up last week... BMWSF took me in the next day to confirm the sensor malfunction, but was warned part was on back order...Gave me a comp rental w/ out me having to ask since all the loaners were out....Kudos to BMWSF!
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From: Orange County, CA
My Ride: 2006 525i with sports package
Originally Posted by VIIV' post='306159' date='Jul 2 2006, 12:52 PM
I'd jump on that, and how much you miss the e60 experience, and how disappointed you are that you had a failure so early. If I didn't have the A4 to fall back on, they would have had to find me to pry a BMW loaner from my hands.
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Originally Posted by calbmw06' post='306171' date='Jul 2 2006, 01:45 PM
What kind of rental is it if I may ask?
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Mine got done overnight. I love my SA. Had a 2005 2.5 X3 as a loaner. My dealer has a whole fleet of them, with cold weather package and nothing else. I guess BMW gave them huge discounts on these last year when no one was buying them.
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From: Orange County, CA
My Ride: 2006 525i with sports package
Originally Posted by BayAreaBMWFan' post='306681' date='Jul 3 2006, 08:58 PM
Mine got done overnight. I love my SA. Had a 2005 2.5 X3 as a loaner. My dealer has a whole fleet of them, with cold weather package and nothing else. I guess BMW gave them huge discounts on these last year when no one was buying them.
Well update guys....went to my SA. Told him "My rental just isn't gonna work..." was polite and he quickly said, "Hey we got a loaner for you just drop off that rental and come back" Now I am in an '06 325i. Not my baby but hey a lot better than a Dodge. But you know what guys those things come with some cool features that the e60 should have...i.e. aux input in the center console as well as a cigarette lighter. Who would have thought...hmmm. Another cool one is the power folding mirrors and entry lighting on all doors. Ah well I am sure those will get into the '08 e60s.
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From: Palm Coast, Florida
My Ride: 2011 550i, Black Saphire, Black Nappa leather, Anthracite headliner, Convenience Pkg, Premium Pkg #2, Sport Pkg, Sport Auto, delivered 6/24/10
2011 X5 xDrive 35i Sport Activity, Black Sapphire, Black Nappa, Convenience Pkg. M Sport Pkg, Technology Pkg. Comfort Access, Satellite Radio, Premium hi-fi system, delivered 4/26/10
Previous BMWs
2006 550i
2001 330ci
2003 745Li
2000 M5
2000 540i
My car was at the dealership for ablut a week and I was given a X3 to drive. This will probably vary by dealer but my dealer has been very good about this. I get a BMW loaner when I have other cars, not purchased at this dealer, in for service (2001 330ci and 2003 745Li.
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From: Istanbul - Turkey
My Ride: E60 520d with BMW Night Vision, Adaptive Bi-Xenon, Adaptive Cruise Control, Pro Logic 7, Pro Nav with DVD changer and TV, Aux in for Ipod, Hella White Taillamps, Red Angel eyes, HUD, BMW Individual Backseat DVD with infrared headsets, Alp White 3, Comfort Seats with ventilation electric memory, sunroof, PDC, Alpine remap, M-Sport, Dynamic Drive, Steptronic ..... (ALL OPTIONS) (Why not get all options then buying a bigger engine?)
Why are they keeping your cars. I went to my dealer yesterday.(Problem started on sunday night). I spent half an hour waiting. They connected the car to Diagnostics machine.(so they could get an print out for warranty issues) Then ordered my part.(Which will take at least 2 weeks shipping+customs to arrive). Then they sent me home and told me to drive moderately and responsibly as these systems are not mandatory for driving. So I'll drive my car with the broken sensor for at least 2 weeks.
