E60 Quality Issues
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Joined: Nov 2005
Posts: 9
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From: Berkshire, UK
My Ride: 2004, black,530d SE, 124 18" alloys, bluetooth, sat nav,heated seats,active steering,6CD,folding mirrors
Latest update.
Seems like it is all fixed. the whole experience has really made we wonder about the competence of these BMW technicians - they were creating more faults as they tried to fix existing faults!!
As for BMW UK - their attitude to customer care is non existent. If I treated my customers like that - I would have no business left and no money to blow on E60's!!
I just need to wait and hear back from BMW UK now regarding my burnt seat issue. This is a fault never seen before (according to BMW!). I'm curious to see if there may be a recall notice to check the heating elements on the seat base for those cars with heated seats. I know there had been a previous recall for the seat backs.
Anyone with heated seats...my advice is ask your dealer if there have been any reports of the seat base overheating and if they have a way of checking the seat from a safety perspective.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
Seems like it is all fixed. the whole experience has really made we wonder about the competence of these BMW technicians - they were creating more faults as they tried to fix existing faults!!
As for BMW UK - their attitude to customer care is non existent. If I treated my customers like that - I would have no business left and no money to blow on E60's!!
I just need to wait and hear back from BMW UK now regarding my burnt seat issue. This is a fault never seen before (according to BMW!). I'm curious to see if there may be a recall notice to check the heating elements on the seat base for those cars with heated seats. I know there had been a previous recall for the seat backs.
Anyone with heated seats...my advice is ask your dealer if there have been any reports of the seat base overheating and if they have a way of checking the seat from a safety perspective.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
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Joined: Feb 2006
Posts: 1,552
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From: The United Kingdom
Originally Posted by Drew' post='252089' date='Mar 9 2006, 03:12 PM
Latest update.
Seems like it is all fixed. the whole experience has really made we wonder about the competence of these BMW technicians - they were creating more faults as they tried to fix existing faults!!
As for BMW UK - their attitude to customer care is non existent. If I treated my customers like that - I would have no business left and no money to blow on E60's!!
I just need to wait and hear back from BMW UK now regarding my burnt seat issue. This is a fault never seen before (according to BMW!). I'm curious to see if there may be a recall notice to check the heating elements on the seat base for those cars with heated seats. I know there had been a previous recall for the seat backs.
Anyone with heated seats...my advice is ask your dealer if there have been any reports of the seat base overheating and if they have a way of checking the seat from a safety perspective.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
Seems like it is all fixed. the whole experience has really made we wonder about the competence of these BMW technicians - they were creating more faults as they tried to fix existing faults!!
As for BMW UK - their attitude to customer care is non existent. If I treated my customers like that - I would have no business left and no money to blow on E60's!!
I just need to wait and hear back from BMW UK now regarding my burnt seat issue. This is a fault never seen before (according to BMW!). I'm curious to see if there may be a recall notice to check the heating elements on the seat base for those cars with heated seats. I know there had been a previous recall for the seat backs.
Anyone with heated seats...my advice is ask your dealer if there have been any reports of the seat base overheating and if they have a way of checking the seat from a safety perspective.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
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Joined: Dec 2005
Posts: 1,261
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From: Chippenham, Wiltshire UK
My Ride: F11 535i M-Sport,, Silver, Black Leather, LED Adaptive headlights
Model Year: 2015
Engine: N55
Originally Posted by Drew' post='252089' date='Mar 9 2006, 03:12 PM
As for BMW UK - their attitude to customer care is non existent. If I treated my customers like that - I would have no business left and no money to blow on E60's!!
I
I
Seccond that. Look at my last post in this thread http://forums.e60.net/index.php?showtopic=22468
They do not deserve to be in business
Contributors
Joined: Jul 2005
Posts: 7,790
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From: Helsinki, Finland
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
Originally Posted by Drew' post='252089' date='Mar 9 2006, 05:12 PM
Anyone with heated seats...my advice is ask your dealer if there have been any reports of the seat base overheating and if they have a way of checking the seat from a safety perspective.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
It was not a nice thing to happen and I'm glad it happened on the drives side rather than the passenger side - wouldn't have liked any of my young family to have been injured.
Thanks for all your advice on this one.
I have had zero problems with my new (July '05) E60.
My old '04 E60 did get the factory callback for the seat heaters,
but I had no problem with it.
I just turned off the heat before it got too warm.
But I have read about some injuries about burned seats, jackets and backs.
You should get it fixed, it is not a big deal.
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