E60 LCI 523i with cylinder injector fault - dealer can't get parts
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Originally Posted by Scandic24' post='455927' date='Aug 6 2007, 11:13 PM
I went by my dealer today and was told by the service guy that there was an "ACTION" set for my car in their system. However, he had no info about what will be done, only that I would get a letter from BMW shortly.
I suspect that the letter will have info about the injectors and/or the HP fuel pump.
Also, I stopped by my sales guy and asked him frankly: I'm curious how BMW will compensate me for 4 months with a crappy car!? Because just fixing it will NOT be enough!!...and I'm sure you all agree?!
Any ideas what would be considered appropriate as goodwill?
Anyway, he promised me a personal meeting with some BMW country manager! Let's see where it goes
I suspect that the letter will have info about the injectors and/or the HP fuel pump.
Also, I stopped by my sales guy and asked him frankly: I'm curious how BMW will compensate me for 4 months with a crappy car!? Because just fixing it will NOT be enough!!...and I'm sure you all agree?!
Any ideas what would be considered appropriate as goodwill?
Anyway, he promised me a personal meeting with some BMW country manager! Let's see where it goes
I picked mine back up from the dealer on Saturday morning, mine was 3 weeks old when the pump failed and it was off the road for 8 weeks.
BMW UK have paid ?550 per month for 2 months against the lease payments. So in answer to your quesiton i would say at least a grand of payment, service or parts.
If im honest, i am just happy to have my car back. driving a 2.0 D X3 for 8 weeks has got right on my tits!
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From: UK
My Ride: 525i M-sport, carbon black, beige leather.
Originally Posted by cybergamer' post='455948' date='Aug 7 2007, 12:38 AM
I picked mine back up from the dealer on Saturday morning, mine was 3 weeks old when the pump failed and it was off the road for 8 weeks.
BMW UK have paid ?550 per month for 2 months against the lease payments. So in answer to your quesiton i would say at least a grand of payment, service or parts.
If im honest, i am just happy to have my car back. driving a 2.0 D X3 for 8 weeks has got right on my tits!
BMW UK have paid ?550 per month for 2 months against the lease payments. So in answer to your quesiton i would say at least a grand of payment, service or parts.
If im honest, i am just happy to have my car back. driving a 2.0 D X3 for 8 weeks has got right on my tits!
My dealer mentioned that they would try to get me some kind of compensation but nothing ever came of it. My car was 3 weeks old like yours when the fuel pump failed and was off of the road for about 5 weeks.
At least I have my car back now. I have had it for a week and everything seems good.
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From: Northern Sweden
Originally Posted by cybergamer' post='455948' date='Aug 7 2007, 01:38 AM
I picked mine back up from the dealer on Saturday morning, mine was 3 weeks old when the pump failed and it was off the road for 8 weeks.
BMW UK have paid ?550 per month for 2 months against the lease payments. So in answer to your quesiton i would say at least a grand of payment, service or parts.
If im honest, i am just happy to have my car back. driving a 2.0 D X3 for 8 weeks has got right on my tits!
BMW UK have paid ?550 per month for 2 months against the lease payments. So in answer to your quesiton i would say at least a grand of payment, service or parts.
If im honest, i am just happy to have my car back. driving a 2.0 D X3 for 8 weeks has got right on my tits!
Free service is included for 3 years here so...
Parts, well maybe...depends on the value
Anyway, MANY thanks!
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From: Göteborg, Sweden
My Ride: E91 325i ´06
The bullshit continues...
Driving on a long trip today and the "Engine Fault, Reduced Power" symbol lights up. I couldn?t really feel any reduced power but I called the dealer and he told me to bring it in first thing tomorrow morning and that it was OK to keep driving the car. The engine did however sound louder than usual and also took a few extra seconds to start up.
I?ll post more info after my visit to the dealer.
Driving on a long trip today and the "Engine Fault, Reduced Power" symbol lights up. I couldn?t really feel any reduced power but I called the dealer and he told me to bring it in first thing tomorrow morning and that it was OK to keep driving the car. The engine did however sound louder than usual and also took a few extra seconds to start up.
I?ll post more info after my visit to the dealer.
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From: Riverdale, New York
My Ride: 2008 535xi / Platinum Grey / Black leather / Step Auto / Sport / Premium / Cold weather / 18" wheels / Logic 7 / Comfort / ipod / Navigation / Fold Down Rear Seats / Rear Airbags / Sirius SAT / Spoiler / Extended Clear bra / Bluetooth. (Previously owned a 2002 sport 525I Loaded).
On order: 535xi Platnium Grey with Black interior, Step Auto, Sports package, Premium package, Cold weather package, 18" wheels, Logic 7, Comfort access, ipod adapt, Navigation, Sat radio, Rear spoiler, Extended Clear coat bra.
WOW guys, I'm really sorry you guys are going through this. I had many problems with my car here in the US from inception. I've got the 535xi-2008 LCI. I am happy to say that BMWNA is replacing my car and I ordered the one I wanted today. It was along respectable fight so I understand how you all feel.
Good luck, Rick...
Good luck, Rick...
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Originally Posted by eddgould' post='456127' date='Aug 7 2007, 02:05 PM
Which dealer did you use?
My dealer mentioned that they would try to get me some kind of compensation but nothing ever came of it. My car was 3 weeks old like yours when the fuel pump failed and was off of the road for about 5 weeks.
At least I have my car back now. I have had it for a week and everything seems good.
My dealer mentioned that they would try to get me some kind of compensation but nothing ever came of it. My car was 3 weeks old like yours when the fuel pump failed and was off of the road for about 5 weeks.
At least I have my car back now. I have had it for a week and everything seems good.
My dealer was Victoria Milton Keynes. But i spoke directly with Customer Services alot mostly to a lady called Charlotte.
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Originally Posted by Krill' post='456300' date='Aug 7 2007, 10:15 PM
The bullshit continues...
Driving on a long trip today and the "Engine Fault, Reduced Power" symbol lights up. I couldn?t really feel any reduced power but I called the dealer and he told me to bring it in first thing tomorrow morning and that it was OK to keep driving the car. The engine did however sound louder than usual and also took a few extra seconds to start up.
I?ll post more info after my visit to the dealer.
Driving on a long trip today and the "Engine Fault, Reduced Power" symbol lights up. I couldn?t really feel any reduced power but I called the dealer and he told me to bring it in first thing tomorrow morning and that it was OK to keep driving the car. The engine did however sound louder than usual and also took a few extra seconds to start up.
I?ll post more info after my visit to the dealer.
I was always surprised that you didnt have the pump changed, from what ive been told the Pump is the cause of the injector faults. The pump is out of spec and causing damage to the injector parts.
I really hope your dealer has a pump on the shelf.
Let us know what happens
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From: Göteborg, Sweden
My Ride: E91 325i ´06
Dear All,
It?s great to have a place like this forum to ventilate, learn and discuss things about our cars
Took my car in to the dealer today, hopefully they get it right this time... As soon as I get my car back I?ll
post an update here! Stay tuned!
Slickrick:
Congrats on a good solution to all the problems you?ve been having! What really pisses me off is that the customer
has to fight for things that should simply be taken care of quickly and without discussion. Annoyed customers buying
pretty expensive cars is the worst publicity a company can get.
It?s great to have a place like this forum to ventilate, learn and discuss things about our cars
Took my car in to the dealer today, hopefully they get it right this time... As soon as I get my car back I?ll
post an update here! Stay tuned!
Slickrick:
Congrats on a good solution to all the problems you?ve been having! What really pisses me off is that the customer
has to fight for things that should simply be taken care of quickly and without discussion. Annoyed customers buying
pretty expensive cars is the worst publicity a company can get.
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Joined: Dec 2006
Posts: 76
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From: Göteborg, Sweden
My Ride: E91 325i ´06
Finally got my car back today with a new high pressure fuel pump fitted
Dealer says I can expect a recall letter any day from BMW saying that my car needs to visit the dealer so that they can check that my injectors are ok!?!? If not they will be replaced with the new and improved ones...
As long as my car doesn?t brake down on me again I?ll be happy, it runs smoother than ever now!!
Dealer says I can expect a recall letter any day from BMW saying that my car needs to visit the dealer so that they can check that my injectors are ok!?!? If not they will be replaced with the new and improved ones...
As long as my car doesn?t brake down on me again I?ll be happy, it runs smoother than ever now!!
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From: London, UK
My car broke down again. It had all 6 new fuel injectors. I am now told it is the High Pressure Fuel pump that needs replacing.
Does anyone know how the two parts are related and if one can cause the otther to fail and if when replacing they should be replaced together?
ASenna04
Does anyone know how the two parts are related and if one can cause the otther to fail and if when replacing they should be replaced together?
ASenna04
