bmwna service
04-14-2009, 06:32 PM
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Originally Posted by 545OH' post='847519' date='Apr 14 2009, 07:30 PM
does anyone know how to reach the service survey people or bmwna to report complaints about recent service performed at a dealer that I had a problem with?
04-14-2009, 06:47 PM
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Originally Posted by 545OH' post='847519' date='Apr 14 2009, 09:30 PM
does anyone know how to reach the service survey people or bmwna to report complaints about recent service performed at a dealer that I had a problem with?
04-14-2009, 07:03 PM
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Originally Posted by mrfva' post='847536' date='Apr 14 2009, 07:47 PM
They [survey folks] always call me after the service has been performed.
04-14-2009, 07:49 PM
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Originally Posted by GENEaTALS' post='847552' date='Apr 14 2009, 10:03 PM
+1
If you were the owner of a business, would you want your customers to come to you or to go the the corporate office? How would you handle a customer who by-passed you and went to corporate??? Think about it.
04-14-2009, 07:51 PM
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+1 definitely try and work it out with the service manager first. if he fails to help you, go corp.
Originally Posted by z06bigbird' post='847600' date='Apr 14 2009, 08:49 PM
Have you talked with your local service mgr or the GM of the dealership? If you have not, BMWNA is likely to tell you to follow the chain of command.
If you were the owner of a business, would you want your customers to come to you or to go the the corporate office? How would you handle a customer who by-passed you and went to corporate??? Think about it.
If you were the owner of a business, would you want your customers to come to you or to go the the corporate office? How would you handle a customer who by-passed you and went to corporate??? Think about it.
04-15-2009, 06:18 AM
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Well considering bmw service usually does the survey, I just happened to not hear from them this past time or atleast yet and wanted to give my results of a bad experience. I would not say that is going over anyones head since they usually call us to request this information dont they?
I have heard dealers do not like to get 1's across the board do they
I have heard dealers do not like to get 1's across the board do they
04-15-2009, 06:31 AM
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Originally Posted by 545OH' post='847931' date='Apr 15 2009, 10:18 AM
Well considering bmw service usually does the survey, I just happened to not hear from them this past time or atleast yet and wanted to give my results of a bad experience. I would not say that is going over anyones head since they usually call us to request this information dont they?
I have heard dealers do not like to get 1's across the board do they
I have heard dealers do not like to get 1's across the board do they
cheers
vern
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