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Originally Posted by sg530' date='Jun 11 2005, 09:14 AM
Competition from Onstar must hurt.
[snapback]138483[/snapback] |
Originally Posted by Iceman' date='Jun 11 2005, 12:50 AM
[quote name='sg530' date='Jun 11 2005, 09:14 AM']Competition from Onstar must hurt.
[snapback]138483[/snapback] [snapback]138498[/snapback] [/quote]:'( :o |
Sorry to resurrect this old thread but just this evening, I got a message in the HUD saying something like "SOS/Emergency Assistance Not Active" (I wish I could remember the exact wording.)
Does anyone know it that type of message indicates some fault or is it possible that BMW sent down some command to disable the feature? I checked the services menu under communications and I swear there's some new stuff in there that I've never seen before (I'm still running a fairly old CIP so the new items didn't show up from a recent upgrade...) :think: |
Originally Posted by Rudy' post='243512' date='Feb 20 2006, 10:58 PM
Sorry to resurrect this old thread but just this evening, I got a message in the HUD saying something like "SOS/Emergency Assistance Not Active" (I wish I could remember the exact wording.)
Does anyone know it that type of message indicates some fault or is it possible that BMW sent down some command to disable the feature? I checked the services menu under communications and I swear there's some new stuff in there that I've never seen before (I'm still running a fairly old CIP so the new items didn't show up from a recent upgrade...) :think: |
Originally Posted by katmai' post='126441' date='May 10 2005, 01:18 AM
I made an appointment to fix the SOS button calling 911 situation for next Tuesday. My SA told me that the SOS button should not be calling 911, so they will open a PUMA case. BTW, once it dials 911, I can not hang up the 911 call from my car (not even turning off the car). I ended up waiting in the CHP 911 queue for 5 minutes. I had to explain the 911 operator the situation, so she can terminate the call for me. I'm hoping it's a faulty TCU, so I can activate bluetooth with the new TCU.
So far, I've been getting this types of treatment from the dealer. 1) door squeaks - The dealer blames on my Windows tint. They did apply carboflo, but they do not have the new door seals. 2) cup holders - no new cup holders for me, because the old ones are not broken. They are just badly designed. |
Here is a New TSB on a TCU issue that may be causing the Assist failures/strange messages. The computer I am on does not allow me to upgrade it and it does not have PDF capability. I cannot get you a clean copy of this nor can I get the attachments. This does not format properly. The E60/E63 (5/6 series) VINs end with the B###### numbers below.
SI B84 04 06 Phone, Navigation Systems February 2006 Technical Service PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. SUBJECT Service Action: Reactivation of Telematics Control Unit (TCU) MODEL E46 (3 Series) E53 (X5) E60 (5 Series) E63, E64 (6 Series) E65, E66 (7 Series) E83 (X3) E85 (Z4) SITUATION Certain vehicles have had the TCU Mobile Identification Number (MIN) and Mobile Device Number (MDN) inadvertently deactivated. This may cause the manual and automatic emergency call and roadside call (BMW Assisttrade;), not to function. This Service Action reactivates the TCU by assigning a new MIN and MDN to the TCU. Copies of the customer notification letter and Q&A are attached. To minimize customer's inconvenience caused by this service action, pick-up (and deliver after repair) the affected vehicle from customer's home or provide appropriate alternative transportation. Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs may be found in the Warranty portion of this bulletin. AFFECTED VEHICLES This Service Action involves 3 Series, 5 Series, 6 Series, 7 Series, X3, X5 and Z4 vehicles with BMW Assisttrade; produced from 9/18/2002 to 12/2/2004. In order to determine if a specific vehicle is affected by this Service Action, refer to the Chassis Numbers listed below. Note: The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports. E46 E53 E60, E63, E64 E65, E66 E83 E85 KM38863 LU23127 B047304 DP64073 WA60891 LR67988 KR26008 LU23717 B047670 DP66897 WA60983 LS48583 KW15350 LU23786 B057528 DP69758 WA66830 LS49281 KW78832 LU23825 B059447 DP70862 WB24504 LS49527 NJ41858 LU24255 B060333 DR09093 WB24565 LS49561 NJ43102 LU24973 B064934 DR09745 WB29200 LS50392 NJ44814 LU25580 B066062 DR11512 WC30209 LS53913 NJ45906 LU25735 B109953 DR12791 WC32621 LU06435 NJ45917 LU26131 B172406 DR13891 WC32977 NJ46380 LU26415 B172840 DR14311 WC36731 NJ81847 LU27021 B173780 DR14353 WC42460 NJ84235 LU28033 B175409 DR14354 WC43874 PJ00842 LU28710 B176384 DR15134 WD03492 PK04786 LU29821 B189423 DR15928 PK04895 LU32691 B189524 DR17152 PK05640 LU36642 B189967 DR17699 PL05692 LU49218 B190259 DR18201 PL05724 LV01151 B322765 DR18563 PL15378 LV01205 B322765 DS43522 PL28858 LV01517 B800002 DS45545 PL45043 LV01761 B801352 DS49702 PL45096 LV01817 B802526 DS49899 PM59804 LV02163 B817024 DS49997 PM60500 LV02393 DS51154 PM60893 PN32571 PN33253 PN33922 PR14456 PR14835 PROCEDURE FOR E46, E53, E83, E85 VEHICLES The BMW Assisttrade; contract expiration date and the TCU activation status must be checked on DCSnet under Service/Vehicle History Inquiry. Refer to Aftersales bulletin B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assisttrade;) for more information. If the customer has not renewed the BMW Assisttrade; services and the contract has expired, no further action is required. If the customer's account is still active, proceed to step two. Obtain a new Mobile Identification Number (MIN) and Mobile Device Number (MDN) by faxing the attached BMW Assist reactivation form to (201) 307-3707. A return call or fax from a Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst at (201) 307-4347 to expedite the process. The vehicle must be located within the Verizon Wireless network for step 4 of the reactivation procedure to work properly. See the attachment to SI B84 15 03 for list of centers located outside this network. If the vehicle is not in the Verizon Wireless network perform steps one and two and then follow these additional steps. Create a PuMA case to receive TCU shipping authorization. Remove the TCU from the vehicle. Send the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy of the PuMA case via FedEx to: BMW of North America, LLC Attn: Body Electrical Technical Hotline (TCU Reactivation 840406) 1 BMW Plaza Montvale, NJ 07645 (201) 573-2000 BMW of North America, LLC will reactivate the TCU and ship it out on the same business day it was received. After receiving the TCU back from BMW of North America, reinstall the TCU, and place a BMW Assisttrade; call as outlined in step 7. Once you receive the new MIN and MDN, simultaneously press the Roadside Assistance "Wrench" button and the mayday "SOS" button for greater than 8 seconds. The TCU will automatically place two calls approximately 20 seconds apart. First call - "*22890" will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to network provider. A verbal message will be heard that the phone is being programmed. At the end of the programming, a message should be heard that the phone was successfully programmed. Second call - "*22891" will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to network provider. A verbal message will be heard that the roaming capabilities are being updated. At the end of the call, a message should be heard that the roaming capabilities were successfully updated. If you do not hear the message that either of the calls were successfully completed, the process must be repeated. Switch the ignition off for 10 seconds. The new MIN and MDN will then be imported into the TCU. Test the BMW Assist? service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their records as needed. PROCEDURE FOR E60, E63, E64, E65, E66 VEHICLES The BMW Assisttrade; contract expiration date and the TCU activation status must be checked on DCSnet under Service/Vehicle History Inquiry. Refer to Aftersales bulletin B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assisttrade;) for more information. If the customer has not renewed the BMW Assisttrade; services and the contract has expired, no further action is required. If the customer's account is still active, proceed to step two. Obtain a new Mobile Identification Number (MIN) and Mobile Device Number (MDN) by faxing the attached BMW Assist reactivation form to (201) 307-3707. A return call or fax from a Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst at (201) 307-4347 to expedite the process. Once you receive the new MIN and MDN, use the following path within the DIS or GT1 to check and write the new MIN and MDN. Function Selection Complete vehicle Body Audio, video, navigation (MOST) Fixed Installation Telematic Control Module (US) Reactivate internal telephone module Select test module (Reactivate internal telephone module B8400_00358) The below screen will be displayed. Select Option 1 (Read MIN/MDN/SID/NID) Select the right screen arrow. Print the screen to record the original MIN and MDN. Select the right screen arrow. Select Option 2 (Write MIN) Select the right screen arrow. Using the number key pad on the left side of the screen, enter the new MIN. Select the right screen arrow. Verify the new MIN. Select the right screen arrow. Select Option 3 (Write MDN) and select right arrow. Using the number key pad on the left side of the screen, enter the new MDN. Select the right screen arrow. Verify the new MDN. Select the right screen arrow. Select Option 1 (Read MIN/MDN/SID/NID) Select the right screen arrow. Check that the new MIN and MDN have been written correctly to the TCU. Select the right screen arrow. Select Option 5 (End test module) Select the right screen arrow. The BMW Assist services initialization procedure must be completed per SI B84 15 03 for all vehicles, except E65 and E66 produced before 3/05. The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network perform the outlined procedure and then follow these additional steps. Create a PuMA case to received TCU shipping authorization. Remove the TCU from the vehicle. Send via FedEx the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy PuMA case to: BMW of North America, LLC Attn: Body Electrical Technical Hotline (TCU Reactivation 840406) 1 BMW Plaza Montvale, NJ 07645 (201) 573-2000 BMW of North America, LLC will reactive the TCU and ship it out on the same business day it was received. After receiving the TCU back from BMW of North America, reinstall the TCU a place a BMW Assisttrade; call as outline in step 7. LABEL INSTRUCTIONS This Service Action has been assigned code number 461. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-278) and: Emboss your BMW dealer warranty number in the middle of the label (1); Punch out code number 461 printed on the label (2) and, Affix the label to the B pillar as shown. If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one because a number from an underlying label could appear in the punched-out hole of the new label. WARRANTY INFORMATION Reimbursement for this Service Action will be via normal claim entry utilizing the following information. Defect Code 84 11 02 18 BV Customer is no longer an active subscriber Labor Operation: 84 99 000 All vehicles - Check account status Labor Allowance: 3 FRU Vehicle in Verizon's Wireless network (active subscriber) Labor Operation: 84 99 000 E46/E53/E83/E85 - Check account status and reactivate TCU Labor Allowance: 4 FRU Labor Operation: 84 99 000 E65/66 produced before 3/05 - Check account status, write new MIN/MDN Labor Allowance: 5 FRU Labor Operation: 84 99 000 E60/E64 and E65/E66 produced after 3/05 - Check account status, write new MIN/MDN & Initialize BMW Assist Labor Allowance: 6 FRU Additional labor the when Vehicle out of Verizon's Wireless network (active subscriber ) Labor Operation: +84 11 650 E46/E53/E85 ? Remove and install TCU Labor Allowance: See KSD Labor Operation: +84 11 655 E60/E63/E64/E65/E65/E83- Remove and install TCU Labor Allowance: See KSD REFUELING COST BMW of North America, LLC, will provide reimbursement to have the gas tank topped off once, as required, for each vehicle affected by this Service Action. Attach the appropriate receipt to the work order. Defect Code 85 99 00 66 NA Refuel vehicle Sublet: Actual cost to top off the fuel tank Sublet code: 4 VALET COST BMW of North America, LLC, will provide reimbursement for vehicle valet services (pick up & delivery) for each vehicle affected by this Service Action. Attach the appropriate receipt to the work order. Defect Code 99 99 77 77 NA Valet Service Sublet: $25.00 Sublet code: 4 RENTAL VEHICLES Retailers participating in the Retailer Administered Customer Assistance Program and the BMW Service Loaner Car Program may self-authorize claims for reimbursement of rental costs from independent rental agencies in certain situations. For more details refer to SI B01 07 03. ATTACHMENTS view PDF attachment B840406Customer_Letter. view PDF attachment B840406Q&A. |
Interesting information cobradav...my VIN isn't on the list though and I didn't renew my assist so I wonder if any of this applies to me?
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