36000 miles with the shipping chalks on
06-27-2006, 02:22 PM
#11
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I'm inclined to think that the blocks would not have caused any damage to the suspension; they are there to reduce the suspension travel during shipping, and I think its quite possible that they would not have caused damage to the shocks and springs.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
06-27-2006, 02:27 PM
#12
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Originally Posted by cerbera' post='304150' date='Jun 28 2006, 01:22 AM
I'm inclined to think that the blocks would not have caused any damage to the suspension; they are there to reduce the suspension travel during shipping, and I think its quite possible that they would not have caused damage to the shocks and springs.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
06-27-2006, 02:36 PM
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Originally Posted by cerbera' post='304150' date='Jun 28 2006, 01:22 AM
I'm inclined to think that the blocks would not have caused any damage to the suspension; they are there to reduce the suspension travel during shipping, and I think its quite possible that they would not have caused damage to the shocks and springs.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
But.....
There are two areas I would suggest you need to have looked at - the first is damage to the rubber covers around the top of the shock absorber piston rod - this is to stop dirt getting at the seal where the rod enters the body of the shock, and if the boots are damaged then thats going to mean the shock will wear prematurely.
The second issue is premature wear to the suspension joints, and also what state the alighnment is in - my suggestion would be to look in one of the BMW magazines ( sold by Smiths etc ) and find an independent BMW specialist near you, then take it along to them and ask for a report on the state of the suspension.
If its OK, then fine, if its not, then you've got something to hit BMW with.
If it is OK, then I would still demand that the dealer carries out a KDF alignment at no cost to check that the alignment is all OK.
36KM with those blocks is incredible and after so many services and complaints!
I would go for a new car or a sue!!
The traffic safty issue and serious neglegency to traffic safty is the issue here.
You will win AGreig!
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06-27-2006, 03:38 PM
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Originally Posted by AGreig' post='304021' date='Jun 27 2006, 02:41 PM
Hi,
There is a post from another poor soul who had the shipping blocks left on his car too. He had provided pictures of the offending parts in situ.
http://forums.e60.net/index.php?showtopic=24592
There is a post from another poor soul who had the shipping blocks left on his car too. He had provided pictures of the offending parts in situ.
http://forums.e60.net/index.php?showtopic=24592
Yeah, I remember that thread.
06-28-2006, 01:14 AM
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Originally Posted by AGreig' post='303929' date='Jun 27 2006, 05:26 PM
Last week I posted asking for peoples view on the suspension of the E60 msport as I felt the ride quality on my was too harsh and many had mentioned the possibilty of the shipping blocks having been left on. BMW uk initially responded that this wasn't possible but today I have had conformation that the shipping blocks were in fact left on the car. Many of the responses had suggested suspension damage after driving the car for a short time therefore I was wondering if anyone would like to hazard a guess at the condition of my suspension after 36,000miles. Bmw have returned my car telling me it has suffered no damage.
Thanks in advance
Thanks in advance
I would take this all the way - you should get some pretty substantial compensation and I would suggest the warranty should be wound back so that it runs from the date they correct the problem.
I don't think you could reject the car personally, but there are safety implications here and you should not suffer further.
06-28-2006, 09:17 AM
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Originally Posted by Ricracing' post='304156' date='Jun 27 2006, 11:36 PM
Nice and diplomatic answer - sound almost as you where with the BMW, UK!?
36KM with those blocks is incredible and after so many services and complaints!
I would go for a new car or a sue!!
The traffic safty issue and serious neglegency to traffic safty is the issue here.
You will win AGreig!
Need sponsors?
36KM with those blocks is incredible and after so many services and complaints!
I would go for a new car or a sue!!
The traffic safty issue and serious neglegency to traffic safty is the issue here.
You will win AGreig!
Need sponsors?
I too would have the initial response to reject the car, but UK consumer law won't cover it in this case.
AGreig could sue the dealer - and boy does the dealer deserve it - but that would be potentially costly, and he would have to show how the incompetence of the dealer had affected him materially to win . Thats why an independent report detailing damage and assigning a cost is essential.
The suggestion of getting the warranty wound back for the suspension to strat on the day of the fix sounds like a good one to me - and its within the remit of the dealer and BMW to give it since the warranty can be extended to 5 years...so that would be worth chasing.
06-28-2006, 03:25 PM
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06-29-2006, 03:38 AM
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Originally Posted by cerbera' post='304562' date='Jun 28 2006, 06:17 PM
No, I promise I have absolutely nothing to do with BMW!!
I too would have the initial response to reject the car, but UK consumer law won't cover it in this case.
AGreig could sue the dealer - and boy does the dealer deserve it - but that would be potentially costly, and he would have to show how the incompetence of the dealer had affected him materially to win . Thats why an independent report detailing damage and assigning a cost is essential.
The suggestion of getting the warranty wound back for the suspension to strat on the day of the fix sounds like a good one to me - and its within the remit of the dealer and BMW to give it since the warranty can be extended to 5 years...so that would be worth chasing.
I too would have the initial response to reject the car, but UK consumer law won't cover it in this case.
AGreig could sue the dealer - and boy does the dealer deserve it - but that would be potentially costly, and he would have to show how the incompetence of the dealer had affected him materially to win . Thats why an independent report detailing damage and assigning a cost is essential.
The suggestion of getting the warranty wound back for the suspension to strat on the day of the fix sounds like a good one to me - and its within the remit of the dealer and BMW to give it since the warranty can be extended to 5 years...so that would be worth chasing.
Im now going to go after the dealer that PDI'd and the dealer that has been servicing the vehicle. The garage who carried out the servicing had the car in specifically for a full suspension check but decided to only check the front when they noticed the tracking was out. Said dealer is telling me that they wouldn't have noticed the chocks in place even when doing the brakes unless specifically looking for them. I was wondering if there are any BMW mechanics out their who can confirm this to be true or are they talking crap?
06-29-2006, 05:20 AM
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Originally Posted by AGreig' post='305031' date='Jun 29 2006, 12:38 PM
My E60 has been in and out of the garage constantly since new with airbags, pre-tensioners, seat belt restraints failing and turbo malfunction so now ive uncovered they had left the suspension chocks on ive handed the car back to the lease company (its a company car). Im so depressed with the whole ordeal I don't want the car back.
Im now going to go after the dealer that PDI'd and the dealer that has been servicing the vehicle. The garage who carried out the servicing had the car in specifically for a full suspension check but decided to only check the front when they noticed the tracking was out. Said dealer is telling me that they wouldn't have noticed the chocks in place even when doing the brakes unless specifically looking for them. I was wondering if there are any BMW mechanics out their who can confirm this to be true or are they talking crap?
Im now going to go after the dealer that PDI'd and the dealer that has been servicing the vehicle. The garage who carried out the servicing had the car in specifically for a full suspension check but decided to only check the front when they noticed the tracking was out. Said dealer is telling me that they wouldn't have noticed the chocks in place even when doing the brakes unless specifically looking for them. I was wondering if there are any BMW mechanics out their who can confirm this to be true or are they talking crap?
You booked it in for a suspension problem - if you take the wheel of and look at the suspension - you see the chocks - how could they not notice?
Or is it BMW policy to inspect suspension problems without actually looking at the suspension - doh.
It's galling isn't it when someone f*cks up and then instead of admitting it and saying sorry then makes the whole thing worse by defending the indefensible.