2006 525i lemon

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Feb 15, 2006 | 06:01 PM

#11

bmwin14rsm

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Joined: Jul 2004

Posts: 712

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From: Rancho Santa Margarita, CA

My Ride: 2005 545i SMG. Titanium Grey with Grey interior and Anthracite wood.

I had BMW buy back my first 545 SMG. The buy-back transaction went very smooth.

Feb 24, 2006 | 12:34 PM

#12

BMWNA

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Joined: Dec 2004

Posts: 102

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From: New Jersey

Quote:

Originally Posted by freed0m' post='240265' date='Feb 14 2006, 05:43 PM

I too would like to know more about the CA Lemon Law. I've been painfully dealing with my local BMW dealer service center (car in the service center for at least 2 months total) with no immediate resolution. This morning, my E60 freaked out again with 1) 'Service Engin Soon' warning light (won't go away!) 2) 'Dynamic Drive Malfunction' warning message, 3)IDrive rebooting while driving (not the first time!), 4) 'Increased Emissions' warning message, 5) Entired dash board lights blinking, and 6) Dashboard needles eratically moves by themselves...

I've captured all the noted items above with my camera cell phone (still and video clips!)

I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.

Feb 24, 2006 | 12:50 PM

#13

Veight

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Joined: Feb 2006

Posts: 1,318

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From: Gurnee, Illinois

Quote:

Originally Posted by BMW NA Customer Relations' post='245539' date='Feb 24 2006, 05:34 PM

I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.

Its great to see you guys are looking at customer complaints here. I have an order for a new MY07 550 (I own an 03 325xi) and its a bit disconcerting to see these issues. I would imagine that all cars have problems from time to time so some of this goes with the territory.

Have you looked at the recent posts regarding BMW Assist? The issues that MATRIX (2 separate posts) has been having concerns me. Now that 4 years of BMW assist are included in the purchase price of the MY07 5 series, I would hope that the service here improves. Again, I am not sure if MATRIX's is an isolated instance but GM is actually selling their cars with Onstar, and I would expect BMW assist to be much better. To me this is a system that your customer may only use once or twice, but when used it is imperative that it works smoothly. BMW assist reflects so much on BMW quality that when you hear someone say that a tow truck couldn't find them and the Assist attendant couldn't locate their car using GPS it sort of puts a huge cloud over this service. Please follow up on this issue so that the members here can know that if the time comes that they can rely on the service of BMW Assist.

Thank You....

Feb 24, 2006 | 07:19 PM

#14

tomaros11

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Joined: Jul 2005

Posts: 26

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Quote:

Originally Posted by BMW NA Customer Relations' post='245539' date='Feb 24 2006, 01:34 PM

I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.

I have emailed my bmw agent twice and she has not gotten back to me. The car is the the shop for the 5th time same problem and about 30 days in the shop. I have contacted a lemon law lawyer in san diego, the dealer has been little help. I wish someone at Bmw cared......