06 530i disappointment
10-27-2006, 03:48 PM
#1
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My Ride: 07 530i Silver Gray Metallic, auto, winter package, premium package, black leather.
I took deliver of my 530i on May 11, 2005. Since that date I have taken it back to the dealer, Jackie Cooper, Oklahoma City, 7 times for warranty work. The dealership is 125 miles from my home.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
10-27-2006, 03:56 PM
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My Ride: 2004 BMW 530i Sport, Mystic Blue
as for the car quality I cannot say, but the dealership although they shouldnt have been so careless, they at least are doing the right thing and replacing or repairing what they have damaged, make sure you contact BMW USA survey, and give your remarks, every time i take my car in for service, i get a call afterwards for survey, not sure if it helps out, but I think if there are other customers in your same situation from the same dealership, BMW may do something about it.
10-27-2006, 05:21 PM
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My Ride: Mini Cooper
Originally Posted by helodrive' post='349516' date='Oct 28 2006, 07:48 AM
I took deliver of my 530i on May 11, 2005. Since that date I have taken it back to the dealer, Jackie Cooper, Oklahoma City, 7 times for warranty work. The dealership is 125 miles from my home.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
7 times that is alot sorry to her that, in hk the dealer is very good and helpfull.
10-27-2006, 07:35 PM
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As I recall, there isn't an abundance of BMW dealers in Oklahoma... 125 miles to OKC and not near Tulsa - must be NW/SW OK? I am originally from Holdenville - if you have ever heard of that one...
10-28-2006, 06:06 AM
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My Ride: 2004 530i Xenon, Sport, Premium, Automatic, Logic 7, Orient Blue & Auburn Dakota Leather with Dark Poplar Wood Trim
Originally Posted by helodrive' post='349516' date='Oct 27 2006, 05:48 PM
I took deliver of my 530i on May 11, 2005. Since that date I have taken it back to the dealer, Jackie Cooper, Oklahoma City, 7 times for warranty work. The dealership is 125 miles from my home.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
I'm sorry about your problems. I have like 4 BMW dealers 15 miles from my home.
I dont think BMW is a car for you if you live so far from a dealer.
11-02-2006, 12:38 PM
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Originally Posted by helodrive' post='349516' date='Oct 27 2006, 07:48 PM
I took deliver of my 530i on May 11, 2005. Since that date I have taken it back to the dealer, Jackie Cooper, Oklahoma City, 7 times for warranty work. The dealership is 125 miles from my home.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
11-02-2006, 12:51 PM
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Originally Posted by BMW NA Customer Relations' post='351674' date='Nov 2 2006, 04:38 PM
I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.
11-02-2006, 12:57 PM
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My Ride: 2006 530i Sport
Silver Gray - Black Leather - Anthracite Maple
Manual Transmission
Premium Audio
Cold Weather Package
Rear sunshade
Sirius Radio
Autobahnd Roadblock (3M) film kit
Originally Posted by helodrive' post='349516' date='Oct 27 2006, 06:48 PM
I took deliver of my 530i on May 11, 2005. Since that date I have taken it back to the dealer, Jackie Cooper, Oklahoma City, 7 times for warranty work. The dealership is 125 miles from my home.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Today was the last straw in the disappointment I have for BWM. After waiting for 3 weeks to get an appointment, I took the car in for a problem with the sunroof. After the repair was made I opened the car door to drive home and I noticed two muddy foot prints on my floor mat. I pointed this out to the service representative and he said he would take the car and get the mat cleaned. Fifteen minutes later, he came into the waiting area and told me he had run over a pipe in the wash area and damaged the lower part of the grill. They had to keep the car and it wouldn't be ready until late next week. Then he told me that was his last day at the dealership.
It took them an hour to find a courtesy car for me to drive.
Sorry to hear it. My 2006 530i was delivered on April 18, 2005 and it hasn't been back to the dealer since. I wonder if that pipe collision had anything to do with that being his "last day".
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