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what a strange service from dealership...

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Old 10-04-2009, 08:20 PM
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about a week ago I posted regarding deactivating the daytime running light.... and found out that bmw dealership charges $149 for the job...

Well,, I went to the dealership today I was boring and I needed to kill my time ; and got a chance to talk to the person (I don't know if he was tech or sales) .

So I was mentioning about turning off the DRL and guess what happened. He just turned it off for me without charging any money! (HOORAY )

Is it because I was lucky? that was really unexpected .
Old 10-04-2009, 08:33 PM
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dealer is open sunday?
Old 10-05-2009, 12:28 AM
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did you tip him? there are a few good apples here and there
Old 10-05-2009, 12:32 AM
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Originally Posted by jamesr2' post='1024720' date='Oct 5 2009, 12:20 AM
about a week ago I posted regarding deactivating the daytime running light.... and found out that bmw dealership charges $149 for the job...

Well,, I went to the dealership today I was boring and I needed to kill my time ; and got a chance to talk to the person (I don't know if he was tech or sales) .

So I was mentioning about turning off the DRL and guess what happened. He just turned it off for me without charging any money! (HOORAY )

Is it because I was lucky? that was really unexpected .
what year is your car???

you can turn of daytime running light through settings on IDrive... so dont get too excited... anyone can change this if they have settings on Idrive under lighting.
Old 10-05-2009, 12:38 AM
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Someone needs to let BMW AG know that they are now officially a "sunday market" company! And honestly.. to me... that's 2nd class business enterprise!
Old 10-05-2009, 04:17 AM
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Originally Posted by jamesr2' post='1024720' date='Oct 5 2009, 12:20 AM
about a week ago I posted regarding deactivating the daytime running light.... and found out that bmw dealership charges $149 for the job...
Well,, I went to the dealership today I was boring and I needed to kill my time ; and got a chance to talk to the person (I don't know if he was tech or sales) .
So I was mentioning about turning off the DRL and guess what happened. He just turned it off for me without charging any money! (HOORAY )
Is it because I was lucky? that was really unexpected .
Sometimes the bear bites you ... other times you bite the bear! Send a thank-you card to the person who helped you
Old 10-05-2009, 06:35 AM
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I thank God that we are closed Sundays.
Old 10-05-2009, 07:02 AM
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Originally Posted by luigi524td' post='1024867' date='Oct 5 2009, 01:17 PM
Send a thank-you card to the person who helped you
+1 for this! We are all overlooked as employees sometimes. A card will allow a manager to see that this person is doing the right thing for customers. It could be all it takes for him to get a bonus or a raise this year. Besides, we are real quick to complain but nowhere near as quick to praise.
Old 10-05-2009, 07:56 AM
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Originally Posted by tripitaka' post='1024938' date='Oct 5 2009, 08:02 AM
+1 for this! We are all overlooked as employees sometimes. A card will allow a manager to see that this person is doing the right thing for customers. It could be all it takes for him to get a bonus or a raise this year. Besides, we are real quick to complain but nowhere near as quick to praise.
+1 Much more common for customers to complain as compared to a well deserved compliment!
Old 10-05-2009, 02:50 PM
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I would check with the employee first if it's OK to send a card to the manager. What if he gets yelled at for doing this for free? Otherwise, it was a very nice gesture and it should be acknowledged.


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