Dealer Purchasing & Service Forum What's your dealers sales and service department like? Post finance and lease questions here too.

They fixed the tire and chipped the rim !!

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Old Jul 21, 2008 | 03:05 PM
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From: Vancouver, BC , Canada
My Ride: 2011, X6 Hybrid . Alpine White , every option. 20" Conti' NON runflats,OEM trunk spoiler , LUX V3 AE's , HP Thunder Fogs , custom front bumper reflector delete........
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My TPM showed a loss of air in my my rear passenger tire Friday , I stopped refilled it and reset the TMP, this morning it showed the same message . I filled the tire and drove to the dealer where they were great about getting it in for the fix, although they would not be able to offer the loaner , as I was a drop in ! No problem , I asked the Sales Manager if I could use his car for the day, he threw me his keys and off I went in a new , loaded X6 . Nice drive , good power , lots of inquisitive looks BUT it misses that V8 sound and low end . Anyway back to the dealer , tire is fixed ,N/C, but I inspect the car and notice the repaired wheel is chipped ...... they apologize and offer to get it fixed .............. This is almost an every visit experience where I notice something a little out of whack from the service department . They have a great attitude but they are so damn busy that they are getting careless. I know it will be fixed perfectly but it now means another visit ....... this time I'm just going to take the wheel and tire in and reduce my chances of anything worse happenning.........................
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