service department phone tag
03-24-2009, 06:48 AM
#1
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My Ride: 2010 M5 alpine white, black full leather, etc.
Do any of you call up your service dept. only to always be put interminably on hold or to have to leave voice mail messages? This applies to everyone from the appointment desk people to my service advisor to the parts dept.
I find the dept. is only reachable if they call me. Half of the time calls are returned if I do leave a message. This has happened at several different dealer service centers that I use from time to time.
It really becomes rather frustrating if a decision has to be made on how much or how little work is really necessary. If I don't decide on the spot I may have to wait half the day to give them my answer.
If I decide on another course of action the phone tag game continues and continues and.....
I find the dept. is only reachable if they call me. Half of the time calls are returned if I do leave a message. This has happened at several different dealer service centers that I use from time to time.
It really becomes rather frustrating if a decision has to be made on how much or how little work is really necessary. If I don't decide on the spot I may have to wait half the day to give them my answer.
If I decide on another course of action the phone tag game continues and continues and.....
03-24-2009, 07:26 AM
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My Ride: '05 545 Titanium Silver, Black Leather - Nav, Logic 7, Cold weather.
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I've never had that problem for the service numbers at Prestige BMW in Mahwah NJ, ok one time I did have to leave a voice mail but I called on the weekend.
Now with the used sales department..I've had to leave messages.
Now with the used sales department..I've had to leave messages.
03-24-2009, 08:11 AM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
I just call and ask for BMW service, and from there I have the person I am speaking to find my SA, it has been very effective, and avoids the annoying "leave a message after the beep!!" 
03-24-2009, 11:06 AM
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Originally Posted by flyingpuck' post='825436' date='Mar 24 2009, 11:11 AM
I just call and ask for BMW service, and from there I have the person I am speaking to find my SA, it has been very effective, and avoids the annoying "leave a message after the beep!!"
03-24-2009, 08:08 PM
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Originally Posted by mikeg3tsguap' post='825560' date='Mar 24 2009, 02:36 PM
Im pretty sure youre reffering to manhattan bmw go to park ave bmw or westchester bmw way better service btw
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