Maintance Policy Change
#1
Members
Thread Starter
Join Date: Feb 2005
Location: VA
Posts: 20
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 530, Nav, HUD, Sat Radio, Xenon, Cold Pkg,
I purchased the extended maintance policy for my E60. The dealer informed me that BMW has changed the policy and will not provide annual oil changes if the car was driven more than 6000 miles. I called BMW customer service and they acted like I was a completely unreasonable idiot since I wanted them to either honor the agreement, or refund the money.
They said they can change the policy anythime they want.
I am shocked that BMW NA would treat their customers with such disregard.
This applies to all BMWs under maintance whether extended or during the original 4 years.
Here is the BMW info:
In order to perform an annual low-mileage oil change and receive payment under the BMW Maintenance Program, the following criteria must be met:
At least one full year must have passed since the original in-service date (listed in DCSnet) or the date of the last engine oil change; and
The vehicle must have been driven 6,000 miles or less.
Note: The sixty-day rule (as defined in the BMW Maintenance Program Center Operations Manual) does not apply to the annual low-mileage oil change. Additional vehicle fluids and/or additives top-ups cannot be claimed with this service, e.g., washer fluid.
They said they can change the policy anythime they want.
I am shocked that BMW NA would treat their customers with such disregard.
This applies to all BMWs under maintance whether extended or during the original 4 years.
Here is the BMW info:
In order to perform an annual low-mileage oil change and receive payment under the BMW Maintenance Program, the following criteria must be met:
At least one full year must have passed since the original in-service date (listed in DCSnet) or the date of the last engine oil change; and
The vehicle must have been driven 6,000 miles or less.
Note: The sixty-day rule (as defined in the BMW Maintenance Program Center Operations Manual) does not apply to the annual low-mileage oil change. Additional vehicle fluids and/or additives top-ups cannot be claimed with this service, e.g., washer fluid.
#2
Super Moderator
Join Date: Mar 2004
Location: Pittsburgh, PA USA
Posts: 17,310
Likes: 0
Received 2 Likes
on
2 Posts
My Ride: G30 M550i
Model Year: 2018
They'll still change your oil based on the CBS indicator so, as discussed in the following thread, I really don't think this is a major issue for most people:
https://5series.net/forums/topic/103...il-maintenance
https://5series.net/forums/topic/103...il-maintenance
#3
More and more I think the free maintenance is just a gimmick. The more I read about the Old School Maintenance Schedule from Mike the more I feel I should stop thinking about the free maintenance and just pay for my own maintenance. :thumbsdown:
#5
Members
Thread Starter
Join Date: Feb 2005
Location: VA
Posts: 20
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 530, Nav, HUD, Sat Radio, Xenon, Cold Pkg,
I still feel ripped. On one of my cars, the extended maintenance ends in early October, the mileage won?t request an oil change for another 4000 miles, and the annual date passed in September.
On my second car, the story is almost the same. The four year calendar is up in December, and the mileage won?t trigger until February.
BTW, since all miles are on the highway, the trigger point is around 19000 miles which fairly extreme to start with.
On my second car, the story is almost the same. The four year calendar is up in December, and the mileage won?t trigger until February.
BTW, since all miles are on the highway, the trigger point is around 19000 miles which fairly extreme to start with.
#6
Senior Members
Join Date: Feb 2009
Location: Portland, Oregon, USA
Posts: 664
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2006 550i, 1984 Mercedes Gelandewagen
Mike's list is a good rule of thumb - however many of the numbers can be bumped up by a few thousand.
#8
I'm rather annoyed, I went to Brecht BMW in Escondido, CA, and was turned away. It's been about
1.7 years since my last oil change, this is my daily ride in stop/go traffic. They said I have to follow what the CBS says. I told my advisor that this goes through stop/go traffic everyday and that I've been in situations before where I'd pay for the manual oil change, and the CBS hasn't been reset, so it's not like the CBS is truly monitoring the oil quality. Anyways he sided with me and would personally give an oil change because there's no reason why someone would want to leave old oil in an expensive machine, but he could not honor my request.
I took a picture through the oil cap, and wonder if the black little peices are clunks of oil sludge. Could someone advise? An oil change is going to cost about $320-ish bucks at Brecht BMW
http://db.tt/odxSQLB
http://db.tt/n0IJsVy
Thanks
1.7 years since my last oil change, this is my daily ride in stop/go traffic. They said I have to follow what the CBS says. I told my advisor that this goes through stop/go traffic everyday and that I've been in situations before where I'd pay for the manual oil change, and the CBS hasn't been reset, so it's not like the CBS is truly monitoring the oil quality. Anyways he sided with me and would personally give an oil change because there's no reason why someone would want to leave old oil in an expensive machine, but he could not honor my request.
I took a picture through the oil cap, and wonder if the black little peices are clunks of oil sludge. Could someone advise? An oil change is going to cost about $320-ish bucks at Brecht BMW
http://db.tt/odxSQLB
http://db.tt/n0IJsVy
Thanks
#9
Senior Members
Join Date: Jul 2010
Location: NorCal
Posts: 604
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 550
DPE S7
CF Front Splitters
IMO the maintenance upgrade pays for itself with one or two brake jobs. I got my extended maintenence for $1700 and have gotten plenty out of it so far...but I will fall short of the next 'major' service on the miles.
#10
Contributors
Join Date: Jan 2006
Location: South Dakota
Posts: 335
Likes: 0
Received 0 Likes
on
0 Posts
I'm rather annoyed, I went to Brecht BMW in Escondido, CA, and was turned away. It's been about
1.7 years since my last oil change, this is my daily ride in stop/go traffic. They said I have to follow what the CBS says. I told my advisor that this goes through stop/go traffic everyday and that I've been in situations before where I'd pay for the manual oil change, and the CBS hasn't been reset, so it's not like the CBS is truly monitoring the oil quality. Anyways he sided with me and would personally give an oil change because there's no reason why someone would want to leave old oil in an expensive machine, but he could not honor my request.
I took a picture through the oil cap, and wonder if the black little peices are clunks of oil sludge. Could someone advise? An oil change is going to cost about $320-ish bucks at Brecht BMW
http://db.tt/odxSQLB
http://db.tt/n0IJsVy
Thanks
1.7 years since my last oil change, this is my daily ride in stop/go traffic. They said I have to follow what the CBS says. I told my advisor that this goes through stop/go traffic everyday and that I've been in situations before where I'd pay for the manual oil change, and the CBS hasn't been reset, so it's not like the CBS is truly monitoring the oil quality. Anyways he sided with me and would personally give an oil change because there's no reason why someone would want to leave old oil in an expensive machine, but he could not honor my request.
I took a picture through the oil cap, and wonder if the black little peices are clunks of oil sludge. Could someone advise? An oil change is going to cost about $320-ish bucks at Brecht BMW
http://db.tt/odxSQLB
http://db.tt/n0IJsVy
Thanks