Dealer Purchasing & Service Forum What's your dealers sales and service department like? Post finance and lease questions here too.

First visit to BMW service center

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Old Jan 3, 2005 | 02:45 PM
  #1  
Bedford530i's Avatar
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From: Bedford, MA
My Ride: 2004 530i 6-speed Titanium Silver/Black Interior Premium Package Sport Package Aux input 30 GB video iPod Cold Weather Package Xenon Red rear reflectors Tint Clear Bra
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So I'm bringing my car to the service department for the following items:

1. Passenger Seat Restraint Fault
2. Engine Fault
3. Emissions Recall (received letter back in Sept).
4. Software Upgrade (?)

How long can I expect to be away from my car? The dealership (TULLEY of Nashua) says I will get a loaner. Anyone get their car serviced there? What model of loaner car did you get?
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Old Jan 3, 2005 | 03:33 PM
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normally it'll take a day. you can either get a loaner or their shuttle service. if you called in ahead of time for your appointment, your service advisor would reserve a loaner for you but model may vary. i got another e60 one time. a enterprise rental the next time because the loaner reserved for me has a little accident in that morning. i also used their shuttle service before.
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Old Jan 3, 2005 | 03:51 PM
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From: New Orleans, LA USA
My Ride: E90 M3
Model Year: 2011
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I dropped off my car this morning for Sirius install, broken headlight bracket, rattling passenger seat and the same emissions recall, which entails a software upgrade. I was told at least two days for the recall/software issue. Hopefully my dealer is just being conservative in their guidance, but we'll see. Had booked two weeks in advance and got a 2004 325i. Nice to have another BMW for a loaner, but I must say, it only makes me that much happier w/ my 545. Granted the poor thing has probably been abused as loaner w/ 11,000+ miles on it, but it's noiser, not nearly as smooth and for all those who talk about the "cheap" E60 interior, looking at this car, I'm confused as to what they are comparing it too.
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Old Jan 3, 2005 | 05:23 PM
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Bedford530i's Avatar
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My Ride: 2004 530i 6-speed Titanium Silver/Black Interior Premium Package Sport Package Aux input 30 GB video iPod Cold Weather Package Xenon Red rear reflectors Tint Clear Bra
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Just got home and waiting in my mailbox was another recall letter... this time for the heated seats... I guess this will lengthen my car's stay at the dealership...
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Old Jan 3, 2005 | 10:01 PM
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My Ride: 530iA Silver Grey , black interior. Premium Package, Navigation System, Head-up Display, Radio Satellite, Adaptive Xenon Headlights. AC Schnitzer Front Lip, H&R springs, Rear red reflector, All season Floor mat,
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I'm bringing my car for oil change and software update this thursday. I wonder what loaner car will i get.. (i'm hoping to get Z4 though, never drove a roadster before)
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Old Jan 4, 2005 | 12:15 PM
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Just spoke with my service advisor and they are now hoping for tomorrow evening. That would three days for the recall/software update and Sirius install. Keeping the fingers crossed that it doesn't drag out further.
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