BMW of North America Dropped the Ball...BIGTIME!!
03-01-2006, 12:41 PM
#11
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My Ride: 530i 6 speed
How do you dare to bother BMW NA or your dealer with such petty issues.......they have your money, so you loose 
I knwo this is not helpful, but thats the way most companies work these days.
I knwo this is not helpful, but thats the way most companies work these days.
03-01-2006, 12:48 PM
#12
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Originally Posted by TexaZ3' post='248029' date='Mar 1 2006, 05:26 PM
OMG, I just lost 5 minutes of my life reading this....
Really, complaints never work, if you want something done - do it yourself.
Really, complaints never work, if you want something done - do it yourself.
I think they are making a movie out of this one. BMW chronicles.
03-01-2006, 01:52 PM
#15
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My Ride: MY05 545i Jet Black with Auburn interior. SMG, Logic7, Sport Package, Comfort Seats, Navigation.
Originally Posted by tomwid' post='248054' date='Mar 1 2006, 03:55 PM
This goes to show you, make sure EVERYTHING is what you ordered BEFORE you sign any papers. Once you sign, it's too late.
If you ordered your car, they should had you sign a bill of sale detailing your order. If you signed without reading it carefully, then you're out of luck. However, if they make a mistake, you then have proof of such act.
I know the dealer wants to avoid you, and thus you're mad. I would be too. Just take your business elsewhere and enjoy you car.
03-01-2006, 02:33 PM
#16
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My Ride: 530i Built Nov 06
Silver Grey with Black Leather
Steptronic Automatic Tranmission
Premium Package
Navigation System
Sirius Satellite
Red Reflectors :-)
After reading this I feel a little bit better because I am not alone with "no call" practice of the dealers. My experience wasn't that bad but I still think any treatment such as this is so unprofessional for any kind of business, left alone BMW.
I'd too forget about the wood trim and enjoy the car. It's just not worth your effort. But I hope BMWNA is aware about the problem and do something to improve customer service especially at the dealerships.
I'd too forget about the wood trim and enjoy the car. It's just not worth your effort. But I hope BMWNA is aware about the problem and do something to improve customer service especially at the dealerships.
03-01-2006, 05:47 PM
#17
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My Ride: G30 M550i
Model Year: 2018
I wouldn't expect BMW NA to do much at this point. You really should have gone over the Sales Mgr's head at least to the GM or the owner of the dealership. Waiting almost an hour at the dealership for someone who's been avoiding your phone calls doesn't make too much sense when you could've spent that waiting time explaining the situation to someone higher up like the general manager.
Surprisingly, BMW NA does not have too much control over the dealer network. Usually, they will politely explain that the dealers are independently owned and operated then they nicely tell you to go work it out with them.
If you take a step back and look at the big picture, it all boils down to the dealer made a mistake with your order. They should be interested in fixing that mistake by either offering to retrofit the wood you wanted or at least compensate you for the trouble.
As far as the airbag light problem, I understand that you wouldn't want to drive a car that may have a faulty airbag but I see no real connection between the ordering mishap and the problem with service. At least NA did the right thing and offered a buy back on that issue.
Sorry you've had these problems and I understand the frustration but in fairness, these issues taken one at a time really aren't ones to go crazy over...
Surprisingly, BMW NA does not have too much control over the dealer network. Usually, they will politely explain that the dealers are independently owned and operated then they nicely tell you to go work it out with them.
If you take a step back and look at the big picture, it all boils down to the dealer made a mistake with your order. They should be interested in fixing that mistake by either offering to retrofit the wood you wanted or at least compensate you for the trouble.
As far as the airbag light problem, I understand that you wouldn't want to drive a car that may have a faulty airbag but I see no real connection between the ordering mishap and the problem with service. At least NA did the right thing and offered a buy back on that issue.
Sorry you've had these problems and I understand the frustration but in fairness, these issues taken one at a time really aren't ones to go crazy over...
03-01-2006, 06:31 PM
#19
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My Ride: Currently: (3/1/06) 2002 530i black on black prem, sport, cold, xenon.
Originally Posted by Rix Mix' post='247980' date='Mar 1 2006, 03:24 PM
wmbii, I guess I forgot to mention that I also went down there to speak to him and I waited for almost an hour(can you believe that) then after I said to the receptionist that this is crazy to wait this long for him, she kept saying he is very very busy. I then walked into the sales Office directly and the guys in there told me that Peter had JUST left for the day. I was shocked! Since then I vowed never to step foot in Allison BMW in Mountain View again.
Peace
Peace
03-01-2006, 07:08 PM
#20
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My Ride: 05 545i jet blk/blk sports,sound
Just get over it.If you can afford the e60 you can afford a spare set of trim.At least they didn't forget your heated seats.