Dealer Purchasing & Service Forum What's your dealers sales and service department like? Post finance and lease questions here too.

Autohaus BMW Maplewood / St Louis MO US

Old Jan 25, 2010 | 01:26 PM
  #1  
vkhong's Avatar
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From: Saint Louis, Missouri, USA
My Ride: 2010 535i M Sport 6MT
Model Year: 2010
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Their service department is top notch. Service Advisors are knowledgeable and courteous. If they do not have the answer to your question, they will get it for you either right away or via a follow-up. As long as it is within their policies, they will bend over backwards to make sure that your vehicle is serviced to theirs and your satisfaction. BMW loaner vehicles are always available with a scheduled service appointment. Vehicles are washed after service. I have yet to score them lower than 10/10 on BMW customer satisfaction surveys.

Their parts department is pretty well stocked and are competitively priced for BMW CCA members and against other BMW Centers and vendors' advertised offers. They may not be the lowest priced in every single items, but I value their service, advice and convenience.

http://www.autohausbmw.com/
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Old Jan 27, 2010 | 12:38 PM
  #2  
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From: St. Louis Burbs, USA
My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
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Originally Posted by vkhong
Their service department is top notch. Service Advisors are knowledgeable and courteous. If they do not have the answer to your question, they will get it for you either right away or via a follow-up. As long as it is within their policies, they will bend over backwards to make sure that your vehicle is serviced to theirs and your satisfaction. BMW loaner vehicles are always available with a scheduled service appointment. Vehicles are washed after service. I have yet to score them lower than 10/10 on BMW customer satisfaction surveys.

Their parts department is pretty well stocked and are competitively priced for BMW CCA members and against other BMW Centers and vendors' advertised offers. They may not be the lowest priced in every single items, but I value their service, advice and convenience.

http://www.autohausbmw.com/
Like you, I always have had good service from Autohaus. I don't take my car anywhere else.
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Old Feb 25, 2010 | 10:39 AM
  #3  
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From: St. Louis Mo
My Ride: '04 530. Black on Black Black Grills Tint Ipod Retrofit June '10
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Best Service Ever!!!! They make Plaza, and West County look like they are new to the game. Anytime in the last 15 years I have needed work done, they have taken care of it quickly, at a good price point, and professionally. I have never gotten an Enterprise loaner from them, as a matter of fact I always get the top of the line car version of my car... guess Gerd wants me to buy something new....Sneaky.. The car should be going in in the next two months for oil, balancing, and the ipod retrofit. Two Thumbs way up!!!!!

Jay8s
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