Anyone get a loaner while waiting for the new car?
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From: Southern California, Irvine
My Ride: Soon to be 2005 5-series
Originally Posted by Guest' date='Feb 10 2005, 03:02 PM
[quote name='a061444' date='Feb 10 2005, 04:10 PM']Has anyone here, receive a loaner car till their new car arrived?? I thought that they should since I am leasing a $52k car from them.? How much would it cost them to loan me a car?? They can just make believe my new car is in for service or whatever.
Looking for your experiences.
Thanks,
Leonard.
Looking for your experiences.
Thanks,
Leonard.
[snapback]88675[/snapback]
If any dealer were to agree to subsidize a rental or your lease for the extra months, then everyone who wants to buy the car should get a free BMW loaner until the new models arrive -- what sense would that make for the dealer???
[snapback]88711[/snapback]
[/quote]When I approached the dealer in November '04, about buying the car I wanted (see list of options on my signature) they said they would have to order a car for me and that it would take 2 months to get. I said yes since it would meet my timeline. It took them a month to place the order. Originally, I had enough time with the 3 month extention. But, since it took them another month to place the order, it exceeds my extended lease period. Since this is a 'special case' in which they took much longer than originally quoted to order the car, I think they should make-up for it by providing me a loaner car. This should not be an unreasonable request.
Why should I now have to pay for their mistake?
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement. If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
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From: Southern California, Irvine
My Ride: Soon to be 2005 5-series
Originally Posted by pbsaj' date='Feb 10 2005, 03:15 PM
I ordered my 530 in April of 2004, one of the first in Houston.? It was finally due for delivery in October of 2004.? I tracked it on the web and through the dealer.? It went through the factory, on the ship and to South Carolina.? Then all went quiet - for two weeks there was no word!? Then I was told there was a scratch on the door - but no problem- it would be fixed good as new.? Then silence for another week.? I was then told that the car was "totalled" and the dealership had ordered me another car, for priority delivery in December.? I told them that such was not acceptable.? After a bit of negotiations, I was asked to come down to the dealership.? Upon arrival I was handed the keys to an X5 and told it was mine until my 530 came in!? (Perhaps the fact that I had purchased my M3 earlier in the year from the same dealership had something to do with it . 
)
)[snapback]88721[/snapback]
Before the car had arrived, did you sign and close out the paperwork for the purchase of the car? What were the negotiations? I think that my dealer mis-quoted me on the delivery date and that they should make up for it. Any information would be appreciated.
Thanks,
Leonard.
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From: Houston, Texas
My Ride: COMING!! 2006 M5 - December build - January delivery.
2004 530i - Silver Gray Metallic; Black Leather; Premium Pkg; Premium Sound Pkg; Cold Weather Pkg; Steptronic; Comfort Seats; Glass Moonroof; Rear Side Airbags; Adaptive Bi-xenon; Euro Rear Reflectors - Delivered 12/3/03
2003 M3 - Carbon Black Metallic; Black Leather; Premium Pkg; Park Distance Control; Xenon; Hardon-Kardon; Alum Int. Trim; SMG - Delivered 2/17/03
[snapback]88721[/snapback]
[/quote]pbsaj,
Before the car had arrived, did you sign and close out the paperwork for the purchase of the car? What were the negotiations? I think that my dealer mis-quoted me on the delivery date and that they should make up for it. Any information would be appreciated.
Thanks,
Leonard.
[snapback]88728[/snapback]
[/quote]No - I had my name on the waiting list, but I signed nothing until the car came in. I made it clear that I was heading elsewhere (Mercedes E500) and that is what got them moving. I suggest you raise hell and make threats - as the old saying goes - the squeaky wheel gets the grease. Don't settle with the Salesman - take it as high up into the dealer ownership as you can reach. Also, are there any TV consumer watchdogs that you can threaten them with - that always helps.
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From: Vancouver, Canada
My Ride: 2004 530ia, saphire black on black dakota leather, steptronic, sports package and premium package; heated front and rear seats, heated steering wheel, auto bixenon headlamps, rain sensor, dynamic drive, active steering, 18" rims, Harman Kardon L7, CD Changer, poplar wood with chrome accent on steering wheel and shifter, build date 10/2003
Is it possible for the dealer to give you a lease on another vehicle (ie. a dealer 5 series) with a garaunteed residual and buyback offer.
Gosh, your wasting your time with your dealer, if there are other dealers in the area just go to them with the dilema and one will surely give you a salesmans car for a month. I cant keep count how many times I have walked away from dealerships cause they cant provide a car to borrow for a few weeks. "a car is right there, and its used by your service manager, give it me, im the customer, or I wont buy my 5th BMW from you!..." simple as that!. Walk away.
If your salesman is a proffesional, then he would give you his car! especially if they misrepresented the verbal deal. Thats just plain business.
good luck
Gosh, your wasting your time with your dealer, if there are other dealers in the area just go to them with the dilema and one will surely give you a salesmans car for a month. I cant keep count how many times I have walked away from dealerships cause they cant provide a car to borrow for a few weeks. "a car is right there, and its used by your service manager, give it me, im the customer, or I wont buy my 5th BMW from you!..." simple as that!. Walk away.
If your salesman is a proffesional, then he would give you his car! especially if they misrepresented the verbal deal. Thats just plain business.
good luck
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From: Nashville, TN
My Ride: 2001 BMW M3
Titanium Silver/ Black
[/quote]
pbsaj,
Before the car had arrived, did you sign and close out the paperwork for the purchase of the car? What were the negotiations? I think that my dealer mis-quoted me on the delivery date and that they should make up for it. Any information would be appreciated.
Thanks,
Leonard.
You have a good case here. I ran a locate and your car is due to hit the VPC on the 24th of Feb. I would tell them to get you a car or loose a deal. I misunderstood your situation earlier. You have every right to make them work a little more for this one.
Good luck and congradulations.
pbsaj,
Before the car had arrived, did you sign and close out the paperwork for the purchase of the car? What were the negotiations? I think that my dealer mis-quoted me on the delivery date and that they should make up for it. Any information would be appreciated.
Thanks,
Leonard.
[snapback]88728[/snapback]
[/quote]You have a good case here. I ran a locate and your car is due to hit the VPC on the 24th of Feb. I would tell them to get you a car or loose a deal. I misunderstood your situation earlier. You have every right to make them work a little more for this one.
Good luck and congradulations.
Guest
Posts: n/a
Originally Posted by a061444' date='Feb 10 2005, 05:23 PM
When I approached the dealer in November '04, about buying the car I wanted (see list of options on my signature) they said they would have to order a car for me and that it would take 2 months to get.? I said yes since it would meet my timeline. It took them a month to place the order.? Originally, I had enough time with the 3 month extention.? But, since it took them another month to place the order, it exceeds my extended lease period.? Since this is a 'special case' in which they took much longer than originally quoted to order the car, I think they should make-up for it by providing me a loaner car.? This should not be an unreasonable request.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
[snapback]88726[/snapback]
Your FedEx example is not analogous or applicable. With FedEx, you get a written money back warranty for on-time delivery since you have to pay for the delivery up-front (or provide an account to which the delivery fees can be charged). I'm reasonably certain you have made no down payments or paid other lease fees to this dealer for the 530i you desire, nor is it clear that you have signed any lease contract or purchase contract of any kind.
It appears that you had an "expectation" for a delivery date that was not agreed to in writing by the dealer. Since your delivery expectation is now being frustrated, you want the dealer to give you something valuable (a loaner) for free.
I have been in business over 25 years and have seen many go out of business because they acquiesce to unreasonable demands and expectations of customers under your "customer is always right" theory. I would be very surprised if you would be able to find any BMW dealer to do this. If you feel this dealer has been acting in bad faith, you can always take your business to another dealer (which this dealer may want you to do now that they understand your expectations -- I'm certain they will have no trouble selling or leasing the 530i you have ordered to another customer).
Members
Joined: Dec 2004
Posts: 132
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From: Houston, Texas
My Ride: COMING!! 2006 M5 - December build - January delivery.
2004 530i - Silver Gray Metallic; Black Leather; Premium Pkg; Premium Sound Pkg; Cold Weather Pkg; Steptronic; Comfort Seats; Glass Moonroof; Rear Side Airbags; Adaptive Bi-xenon; Euro Rear Reflectors - Delivered 12/3/03
2003 M3 - Carbon Black Metallic; Black Leather; Premium Pkg; Park Distance Control; Xenon; Hardon-Kardon; Alum Int. Trim; SMG - Delivered 2/17/03
[/quote]
If the dealer agreed in writing to deliver to you a new 530i for lease by a certain date specified in a contract that you both signed, then you would be justified in demanding a loaner until the dealer actually provides the car. Unfortunately, I do not believe that this dealer (or any other BMW dealer) would sign such a deal in November 2004 for a yet to be delivered new 2006 model of the 530i.
Your FedEx example is not analogous or applicable. With FedEx, you get a written money back warranty for on-time delivery since you have to pay for the delivery up-front (or provide an account to which the delivery fees can be charged). I'm reasonably certain you have made no down payments or paid other lease fees to this dealer for the 530i you desire, nor is it clear that you have signed any lease contract or purchase contract of any kind.
It appears that you had an "expectation" for a delivery date that was not agreed to in writing by the dealer. Since your delivery expectation is now being frustrated, you want the dealer to give you something valuable (a loaner) for free.
I have been in business over 25 years and have seen many go out of business because they acquiesce to unreasonable demands and expectations of customers under your "customer is always right" theory. I would be very surprised if you would be able to find any BMW dealer to do this. If you feel this dealer has been acting in bad faith, you can always take your business to another dealer (which this dealer may want you to do now that they understand your expectations -- I'm certain they will have no trouble selling or leasing the 530i you have ordered to another customer).
Hmmmm - spoken like a true heartless car dealer - to hell with the customer - there is always someone else who will buy the car - no wonder you signed in anonymously!
If the dealer agreed in writing to deliver to you a new 530i for lease by a certain date specified in a contract that you both signed, then you would be justified in demanding a loaner until the dealer actually provides the car. Unfortunately, I do not believe that this dealer (or any other BMW dealer) would sign such a deal in November 2004 for a yet to be delivered new 2006 model of the 530i.
Your FedEx example is not analogous or applicable. With FedEx, you get a written money back warranty for on-time delivery since you have to pay for the delivery up-front (or provide an account to which the delivery fees can be charged). I'm reasonably certain you have made no down payments or paid other lease fees to this dealer for the 530i you desire, nor is it clear that you have signed any lease contract or purchase contract of any kind.
It appears that you had an "expectation" for a delivery date that was not agreed to in writing by the dealer. Since your delivery expectation is now being frustrated, you want the dealer to give you something valuable (a loaner) for free.
I have been in business over 25 years and have seen many go out of business because they acquiesce to unreasonable demands and expectations of customers under your "customer is always right" theory. I would be very surprised if you would be able to find any BMW dealer to do this. If you feel this dealer has been acting in bad faith, you can always take your business to another dealer (which this dealer may want you to do now that they understand your expectations -- I'm certain they will have no trouble selling or leasing the 530i you have ordered to another customer).
[snapback]88835[/snapback]
[/quote]Hmmmm - spoken like a true heartless car dealer - to hell with the customer - there is always someone else who will buy the car - no wonder you signed in anonymously!
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Joined: Jan 2005
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From: Northern Virginia
My Ride: 2005 545i Titanium Grey Metallic SMG, Black Nasca Leather, Sport Package, Logic7, Comfort Ventilated Seats, Sat Radio, Split Folding Rear Seats
Originally Posted by Guest' date='Feb 10 2005, 10:23 PM
[quote name='a061444' date='Feb 10 2005, 05:23 PM']When I approached the dealer in November '04, about buying the car I wanted (see list of options on my signature) they said they would have to order a car for me and that it would take 2 months to get.? I said yes since it would meet my timeline. It took them a month to place the order.? Originally, I had enough time with the 3 month extention.? But, since it took them another month to place the order, it exceeds my extended lease period.? Since this is a 'special case' in which they took much longer than originally quoted to order the car, I think they should make-up for it by providing me a loaner car.? This should not be an unreasonable request.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
[snapback]88726[/snapback]
Your FedEx example is not analogous or applicable. With FedEx, you get a written money back warranty for on-time delivery since you have to pay for the delivery up-front (or provide an account to which the delivery fees can be charged). I'm reasonably certain you have made no down payments or paid other lease fees to this dealer for the 530i you desire, nor is it clear that you have signed any lease contract or purchase contract of any kind.
It appears that you had an "expectation" for a delivery date that was not agreed to in writing by the dealer. Since your delivery expectation is now being frustrated, you want the dealer to give you something valuable (a loaner) for free.
I have been in business over 25 years and have seen many go out of business because they acquiesce to unreasonable demands and expectations of customers under your "customer is always right" theory. I would be very surprised if you would be able to find any BMW dealer to do this. If you feel this dealer has been acting in bad faith, you can always take your business to another dealer (which this dealer may want you to do now that they understand your expectations -- I'm certain they will have no trouble selling or leasing the 530i you have ordered to another customer).
[snapback]88835[/snapback]
[/quote]I think there is some confusion on this thread, Leonard's car has been built, same week as mine, therfore NOT a 2006 530i that he ordered but rather a 2005. And I don't know many dealers that would special order a car without some kind of deposit.
Thread Starter
Members
Joined: Nov 2004
Posts: 111
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From: Southern California, Irvine
My Ride: Soon to be 2005 5-series
Originally Posted by purth01' date='Feb 10 2005, 10:05 PM
[quote name='Guest' date='Feb 10 2005, 10:23 PM'][quote name='a061444' date='Feb 10 2005, 05:23 PM']When I approached the dealer in November '04, about buying the car I wanted (see list of options on my signature) they said they would have to order a car for me and that it would take 2 months to get.? I said yes since it would meet my timeline. It took them a month to place the order.? Originally, I had enough time with the 3 month extention.? But, since it took them another month to place the order, it exceeds my extended lease period.? Since this is a 'special case' in which they took much longer than originally quoted to order the car, I think they should make-up for it by providing me a loaner car.? This should not be an unreasonable request.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
Why should I now have to pay for their mistake??
If I am running a business and tell a customer that he will have his product delivered on a specific day, I better do my best to live up to that agreement.? If not, I should make it up to the customer or he will never trust me for subsequent order.
If Fedex, didn't live up to their overnight or 3-day deliveries, how long do you think they would remain in business?? Not very long.
In the business world, 'the customer is always right', no exceptions.
Leonard.
[snapback]88726[/snapback]
Your FedEx example is not analogous or applicable. With FedEx, you get a written money back warranty for on-time delivery since you have to pay for the delivery up-front (or provide an account to which the delivery fees can be charged). I'm reasonably certain you have made no down payments or paid other lease fees to this dealer for the 530i you desire, nor is it clear that you have signed any lease contract or purchase contract of any kind.
It appears that you had an "expectation" for a delivery date that was not agreed to in writing by the dealer. Since your delivery expectation is now being frustrated, you want the dealer to give you something valuable (a loaner) for free.
I have been in business over 25 years and have seen many go out of business because they acquiesce to unreasonable demands and expectations of customers under your "customer is always right" theory. I would be very surprised if you would be able to find any BMW dealer to do this. If you feel this dealer has been acting in bad faith, you can always take your business to another dealer (which this dealer may want you to do now that they understand your expectations -- I'm certain they will have no trouble selling or leasing the 530i you have ordered to another customer).
[snapback]88835[/snapback]
[/quote]I think there is some confusion on this thread, Leonard's car has been built, same week as mine, therfore NOT a 2006 530i that he ordered but rather a 2005. And I don't know many dealers that would special order a car without some kind of deposit.
[snapback]88848[/snapback]
[/quote]Thanks, purth01. That's right, the car I ordered was a 2005 530i. I did have to give the dealer a $500 deposit to secure my order but did not sign any purchasing paperwork.
As far as what the 'guest' wrote, I think your are wrong. If I would have purchased this car and paid / signed for the car upfront, won't that be the same as my Fedex example. Bottomline is that if the dealer says they are going to deliver a car to you by a certain date and don't, that's bad business. Forget about being frustrated, I am not and don't mix business with personal feelings.
Leonard.
