Aaaagh- bloody dealers!
02-24-2006, 11:57 AM
#1
Members
Thread Starter
Join Date: Jan 2004
Location: West Yorkshire
Posts: 164
Likes: 0
Received 0 Likes
on
0 Posts
My car went into dealer today for warranty work to rattling parcel shelf. When car returned it was immediately apparent that the bodywork had been "valeted" which had left large circular swirl marks over nearly all the body panels. 
I think that some idiot has used some sort of mechanical polishing device that has made a real mess of my previously unblemished jet black paintwork. I did not request that my car be valeted and always take great care of the paintwork ( never using car washes ) and always using quality car shampoos, waxes etc. Needless to say I will be going over to the dealers tommorrow to see what they are going to do.
P.S. the parcel shelf still rattles
mark-yorkshire
I think that some idiot has used some sort of mechanical polishing device that has made a real mess of my previously unblemished jet black paintwork. I did not request that my car be valeted and always take great care of the paintwork ( never using car washes ) and always using quality car shampoos, waxes etc. Needless to say I will be going over to the dealers tommorrow to see what they are going to do.
P.S. the parcel shelf still rattles
mark-yorkshire
02-24-2006, 12:00 PM
#2
Contributors
Join Date: Aug 2005
Location: Austin TX
Posts: 6,554
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Bad deal Mark. I understand how you feel. I always have my SA indicate clearly on my work order that I do not want a wash, for example, so that they don't do so assuming I would want one. I wonder why your dealer felt the need to do anything beyond wash your car. You might find out why they felt they "needed" to apply a buffer.
02-24-2006, 12:06 PM
#3
Contributors
Join Date: Feb 2006
Location: Gurnee, Illinois
Posts: 1,318
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Mark-Yorkshire' post='245527' date='Feb 24 2006, 04:57 PM
My car went into dealer today for warranty work to rattling parcel shelf. When car returned it was immediately apparent that the bodywork had been "valeted" which had left large circular swirl marks over nearly all the body panels.
I think that some idiot has used some sort of mechanical polishing device that has made a real mess of my previously unblemished jet black paintwork. I did not request that my car be valeted and always take great care of the paintwork ( never using car washes ) and always using quality car shampoos, waxes etc. Needless to say I will be going over to the dealers tommorrow to see what they are going to do.
P.S. the parcel shelf still rattles
mark-yorkshire
I think that some idiot has used some sort of mechanical polishing device that has made a real mess of my previously unblemished jet black paintwork. I did not request that my car be valeted and always take great care of the paintwork ( never using car washes ) and always using quality car shampoos, waxes etc. Needless to say I will be going over to the dealers tommorrow to see what they are going to do.
P.S. the parcel shelf still rattles
mark-yorkshire
02-24-2006, 12:43 PM
#4
Members
Join Date: Apr 2005
Location: London, UK
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 525d Sport Touring, Carbon Black, Dakota Black Leather, Maple Wood interior trim
"How much more black could this be? And the answer is ‘None. None...more black’ " - David St Hubbins, Spinal Tap
Originally Posted by Mark-Yorkshire' post='245527' date='Feb 24 2006, 08:57 PM
When car returned it was immediately apparent that the bodywork had been "valeted" which had left large circular swirl marks over nearly all the body panels.
My (North London) dealer's bodyshop manager couldn't have been more helpful - they used some polishing machine to redo all the affected areas (bonnet was worst), free of charge (quite rightly). Brilliant customer service (hey, there's always a first time!)
Demand they put it right, basically. You got Carbon Black out of interest? That paint sucks big time...
EDIT: Jet black, I see from your sig... almost as bad.
02-24-2006, 01:36 PM
#5
Contributors
Join Date: Dec 2004
Location: Winter Park, FL
Posts: 2,298
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i (SMG)
Titanium Gray
Black Interior, Anthracite Trim
M-tech kit
Sport Package
Premium Sound
Satellite Radio
Active Cruise
Comfort Seats
Navigation
Folding rear seats
I doubt they used a buffer.
They probably just washed and dried it with towels. Drying a car can easily leave swirl marks.
They probably just washed and dried it with towels. Drying a car can easily leave swirl marks.
02-25-2006, 08:22 AM
#7
Members
Thread Starter
Join Date: Jan 2004
Location: West Yorkshire
Posts: 164
Likes: 0
Received 0 Likes
on
0 Posts
Went back to dealers first thing this morning and vented my extreme displeasure. To be fair the most senior man available accepted that the cars lacquer coat was affected by swirls which he says were caused by their valeter's brushes. Car going back on Thursday for an outside contractor ( Chipsaway ) to do a full paintwork valet. Will keep my fingers crossed. They are also going to have another go at the rattling parcel shelf.
Mark
Mark
02-25-2006, 12:58 PM
#8
Contributors
Join Date: Aug 2005
Location: Austin TX
Posts: 6,554
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by Mark-Yorkshire' post='245881' date='Feb 25 2006, 12:22 PM
Went back to dealers first thing this morning and vented my extreme displeasure. To be fair the most senior man available accepted that the cars lacquer coat was affected by swirls which he says were caused by their valeter's brushes. Car going back on Thursday for an outside contractor ( Chipsaway ) to do a full paintwork valet. Will keep my fingers crossed. They are also going to have another go at the rattling parcel shelf.
Mark
Mark
02-25-2006, 01:52 PM
#9
Senior Members
Join Date: Dec 2004
Location: New Jersey
Posts: 962
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2001 BMW330ci, Steel Gray, Black leather, Steptronic, PP, SP, PDC, Heated seats, Xenon head lights, HK, 6 disk changer, OEM alarm, OEM clears,Iice white fog lights ,Universal trasnciver, 17 inch Michelin Pilot Sport Tires
2005 530i Titanium Gray,Black leather, Nav.,HUD,PP,CWP,SP,PDC,Xenon lights,Steptronic,Logic 7 sound system,,Fold down read seats,Power shades
ON ORDER
Originally Posted by Znod' post='245959' date='Feb 25 2006, 04:58 PM
Good luck on both M-Y.
I'm in the process of purchasing a X3 Everything is finalized except the color.JMK came through with every thing I wanted and nobody came close to there price.They are the greatest.
cheers
vern
02-25-2006, 01:55 PM
#10
Senior Members
Join Date: Dec 2005
Location: Seattle, WA Metro Area
Posts: 1,794
Likes: 0
Received 0 Likes
on
0 Posts
