E-92 Lighting Customer Service is disgusting
#1
Thread Starter
Members
Joined: Aug 2010
Posts: 117
Likes: 0
From: Canada
My Ride: 550i M SPORT - 6 SPEED MANUAL
I ordered bulbs from them on the 3rd of May. It's currently the 7th of June and I still haven't received them. I tried to e-mail them a few times to see what's going on etc. Got the run around. Told me it can take up to 10 business days. It was 15 already when I contacted them. Then they changed the story to it can take over a month because of Canadian customs. It's been well over a month now... Apparently they contacted the post office to see where the package is. Still haven't heard an answer from them.
They did give me a 10 percent off coupon for my next purchase. :thumbsdown: like i'm gonna be buying from them again. I called them last week to speak to somebody to clear things up. He was so rude! He was yelling on the phone as if I was at fault? Ok no problem I get it... Packages can get lost in the mail etc sometimes. Benefit of the doubt. All I asked is if they can ship out another pair express since the first ones vanished. If I get two packages, I'll ship back one on MY DIME. They said no. I asked if I could get a refund, he said no at first. Finally talked him to give me a refund if the bulbs don't get here by the 3rd of June. No bulbs plus no refund was given.
In the end I had to call my credit card company and request a charge back. The case file is open via my credit card company.
Anyone else experience this kind of service from E92?
They did give me a 10 percent off coupon for my next purchase. :thumbsdown: like i'm gonna be buying from them again. I called them last week to speak to somebody to clear things up. He was so rude! He was yelling on the phone as if I was at fault? Ok no problem I get it... Packages can get lost in the mail etc sometimes. Benefit of the doubt. All I asked is if they can ship out another pair express since the first ones vanished. If I get two packages, I'll ship back one on MY DIME. They said no. I asked if I could get a refund, he said no at first. Finally talked him to give me a refund if the bulbs don't get here by the 3rd of June. No bulbs plus no refund was given.
In the end I had to call my credit card company and request a charge back. The case file is open via my credit card company.
Anyone else experience this kind of service from E92?
#5
there are two sides to every story, first of all, every single email was answered, he never once got the run around (buyer probably got confused with another seller), we had also explained to him, parcels can take up to three business weeks for delivery due to the customs in Canada. in this case, USPS lost this order. and a "full" refund was given on our dime.
#6
there are two sides to every story, first of all, every single email was answered, he never once got the run around (buyer probably got confused with another seller), we had also explained to him, parcels can take up to three business weeks for delivery due to the customs in Canada. in this case, USPS lost this order. and a "full" refund was given on our dime.
Thread
Thread Starter
Forum
Replies
Last Post