In the future, you really should invest in some bubble wrap or something. From the pictures, it looks like you're not protecting the contents too much before shipping. Keep in mind that if the box isn't damaged, it's likely that the shipper's insurance won't cover it due to poor or improper packaging of the items.

As far as refunding the shipping, you really should consider not only refunding the shipping that you charged the buyers but you should also pay for the return shipping since it doesn't seem that any of these problems are the fault of the buyers.

One more question, in what way are you affiliated with the web site in your signature? (http://www.mwdesigntechnik.com) Just curious...

 

I will definitely consider spending more in packaging in the future. This is a big mess.

MWdesigntechnik is a shop i hav worked with in the past
they are good ppl there!

 

Mr Huang

I have no problem in sending you the pictures so that you can claim it with the postal insurance but let me start by saying that there were no broken tabs in the box ( so i truly think that you should talk to your shops technician who removed them )

I appreciate your offer for me to keep them but at this point i just want a refund since the are unusable to me due to the broken interior part. I still think I'm being reasonable in just wanting my refund and paying to ship them back.

I will forward the pictures to your Email account. and i await your refund.

Thanks
Richard

 

Thanks Rich,

I will refund the amount to you shortly and await your returned package
thx

 

Mr Huang

Once i have received the refund i will post here that i have received it and end the claim, Your pictures are being uploaded and you should have them shortly

Thank you
Richard

 

Enclosed are additional pictures. Looking forward to have this issue resolved soon. The box has a brown tape on the bottom...did you use that or was it customs that opened up the box and resealed it again?

 

Glad to see this is getting resolved. Mr. Huang - you're doing the right thing. Good man.

 

hmm what a mess....

just wanna say ACS5ER, good man for taking responsibility

and buyers, i know how frustrating it is when your ordered goods are the incorrect product, or damaged

hope everything works out for everyone soon!

 

thanks everyone for the understanding. This is certainly a big mess but I will try my best to resolve it. Afterall its merely couple hundred dollars, no one should be crucified/penalized for that.... will keep everyone onboard posted!

 

Khooger, I will refund ur money on paypal shortly too
sorry about the mess
thx