EuroRev HELP ME OUT HERE!
03-31-2009, 01:58 PM
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Can EuroRev please help me out here? I'm tired of doing all the leg work.
The Story
I purchased Sports Innovation ECU remap on May 10, 2008. A week ago my radio was having issues so the dealer upgraded my software and wiped the ECU remap. EuroRev promised that we would "have a year's warranty with EuroRev if the dealer flashes your ECU" so I didn't worry much until I tried to get my ECU remapped.
First, I contact John@EuroRev which frankly was NO help what so ever.
Here's how the conversation went:
Me:
Hi John
My 545i was re-programmed by the dealer yesterday so I need my ecu re-flashed to the Speed Innovation prog. I purchased this less than a year ago so I believe I'm still eligible for a free re-flash? Let me know. Thanks.
Michael
John:
You have to contact Jesse himself. Please check the speed innovation website for details.
Me:
Do you have his contact info? The website, www.speedinnovation, didn't give much info.
Michael
John:
I dont. He changed his cell phone number. The only way to contact him is through the website.
Me:
Eurorev doesn't work with him anymore?
Michael
John:
He never worked for EuroRev. It was a special he was doing at the shop
Me:
http://forums.e60.net/index.php?show......st&p=575489
You specifically said "You have a year's warranty with EuroRev if the dealer flashes your ECU." You didn't state I needed to go through Jesse. What do you want to do?
Michael
John:
I cant do anything right now because Jesse is the one responsible. If you have a problem, please call EuroRev directly
What I've Done
So I called Vincent, EuroRev's owner, who told me to e-mail Jessie @ Sports Innovation. I e-mailed Jessie telling him my situation and Jessie asked me when I purchased the remap. I told him May 10, 2008. It has now been ~ 3 days and have heard NOTHING from him.
What Do I Want?
When I purchased the SI remap, John specifically said that I'd have a year's warranty with EUROREV. No where did it say I had to contact Jessie or Sports Innovation. Looks like I've been the one doing the leg work so far and nothing has happened. Can EuroRev please step up and take care of this?
Thanks.
Michael
The Story
I purchased Sports Innovation ECU remap on May 10, 2008. A week ago my radio was having issues so the dealer upgraded my software and wiped the ECU remap. EuroRev promised that we would "have a year's warranty with EuroRev if the dealer flashes your ECU" so I didn't worry much until I tried to get my ECU remapped.
First, I contact John@EuroRev which frankly was NO help what so ever.
Here's how the conversation went:
Me:
Hi John
My 545i was re-programmed by the dealer yesterday so I need my ecu re-flashed to the Speed Innovation prog. I purchased this less than a year ago so I believe I'm still eligible for a free re-flash? Let me know. Thanks.
Michael
John:
You have to contact Jesse himself. Please check the speed innovation website for details.
Me:
Do you have his contact info? The website, www.speedinnovation, didn't give much info.
Michael
John:
I dont. He changed his cell phone number. The only way to contact him is through the website.
Me:
Eurorev doesn't work with him anymore?
Michael
John:
He never worked for EuroRev. It was a special he was doing at the shop
Me:
http://forums.e60.net/index.php?show......st&p=575489
You specifically said "You have a year's warranty with EuroRev if the dealer flashes your ECU." You didn't state I needed to go through Jesse. What do you want to do?
Michael
John:
I cant do anything right now because Jesse is the one responsible. If you have a problem, please call EuroRev directly
What I've Done
So I called Vincent, EuroRev's owner, who told me to e-mail Jessie @ Sports Innovation. I e-mailed Jessie telling him my situation and Jessie asked me when I purchased the remap. I told him May 10, 2008. It has now been ~ 3 days and have heard NOTHING from him.
What Do I Want?
When I purchased the SI remap, John specifically said that I'd have a year's warranty with EUROREV. No where did it say I had to contact Jessie or Sports Innovation. Looks like I've been the one doing the leg work so far and nothing has happened. Can EuroRev please step up and take care of this?
Thanks.
Michael
03-31-2009, 02:04 PM
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Sorry to hear/read about this Michael...I do hope this gets handled....GL 
03-31-2009, 02:05 PM
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This is so wrong in so many ways, where's the customer service? Simple equation:
good customer service = repeat customer = spread the good word = more customers = more cash
bad customer service = one-time customer = spread the bad word = less customers = less cash :thumbsdown:
It's not that difficult EuroRev. Come on, man up.
Good luck Michael, I hope it works out for you
03-31-2009, 02:09 PM
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I honestly didn't want to post this on the forum, just ask Gene. But the lack of help from EuroRev has made me think, it's the only way.
This is so wrong in so many ways, where's the customer service?
Simple equation:
good customer service = repeat customer = spread the good word = more customers = more cash
bad customer service = one-time customer = spread the bad word = less customers = less cash :thumbsdown:
It's not that difficult EuroRev. Come on, man up.
Good luck Michael, I hope it works out for you
Originally Posted by mrfva' post='832047' date='Mar 31 2009, 03:05 PM
This is so wrong in so many ways, where's the customer service? Simple equation:
good customer service = repeat customer = spread the good word = more customers = more cash
bad customer service = one-time customer = spread the bad word = less customers = less cash :thumbsdown:
It's not that difficult EuroRev. Come on, man up.
Good luck Michael, I hope it works out for you
03-31-2009, 02:12 PM
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Originally Posted by myfootsmells' post='832052' date='Mar 31 2009, 05:09 PM
I honestly didn't want to post this on the forum, just ask Gene. But the lack of help from EuroRev has made me think, it's the only way.
03-31-2009, 02:15 PM
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Originally Posted by mrfva' post='832056' date='Mar 31 2009, 03:12 PM
I totally understand, and realize that you've held yourself from posting for the past weeks trying to resolve this matter before bringing it to the forums.
GL again Michael...
03-31-2009, 03:22 PM
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Originally Posted by myfootsmells' post='832052' date='Apr 1 2009, 12:09 AM
I honestly didn't want to post this on the forum...
Thanks!
03-31-2009, 06:33 PM
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Originally Posted by Iceman' post='832129' date='Mar 31 2009, 04:22 PM
It's good you did!
