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Spent 7 hours at Lexus of Cerritos today....

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Old 08-18-2009 | 04:38 PM
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That place is full of classless, pretencious, pompous, assklowns who have no understanding of the term customer service.

It's no wonder that entire auto square is slowly going out of business...every dealer in square is like that and I should've known better than to even set foot on the lot but something kept telling me to give those dealers another shot....BIG MISTAKE!

I'm so upset, I can't even explain what occurred today...but we went in with the intention of buying an 2010 RX350 and GS350 and they basically pushed us off to the side like we were nobodies.
Old 08-18-2009 | 04:40 PM
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Damn El RX and GS? Baller!
Old 08-18-2009 | 04:43 PM
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Originally Posted by BulldogE60' post='981359' date='Aug 18 2009, 05:40 PM
Damn El RX and GS? Baller!
+1 !!

How many cars do you need EL?!?!?!?
Old 08-18-2009 | 04:44 PM
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Originally Posted by BulldogE60' post='981359' date='Aug 18 2009, 05:40 PM
Damn El RX and GS? Baller!
Not for me, for my Mom and Pops.
Old 08-18-2009 | 04:47 PM
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details?
Old 08-18-2009 | 04:56 PM
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i find it hard to believe you went in to buy two vehicles and they blew you off.
Old 08-18-2009 | 05:04 PM
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Were they Asian?
Old 08-18-2009 | 05:09 PM
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Originally Posted by craigm1841' post='981380' date='Aug 18 2009, 05:56 PM
i find it hard to believe you went in to buy two vehicles and they blew you off.
We showed up at 10am...test drove, negotiated and finalized pricing by noon. They made us run around to get copies of insurance and registration for a "clunker" they wanted to get rid of. We returned at 2pm with the docs and they made us wait and wait and wait until 5pm or so when I asked my parents to get up and walk out because dealership staff failed to secure the docs for us to finalize the transaction. I circled the finance director's office 5 times politely asking him to finalize the paperwork so we could finalize the transaction...he ignored me as did the general sales manager. After multiple failed attempts, I grew frustrated and walked out.

We're going to Lexus of South Bay on Friday and hope to get better treatment and attention.
Old 08-18-2009 | 05:11 PM
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Originally Posted by acuteperformance' post='981384' date='Aug 18 2009, 06:04 PM
Were they Asian?
No...Indian (sales guy), AfroAmerican (sales manager), and Middle Eastern (finance director).
Old 08-18-2009 | 05:12 PM
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Originally Posted by El Immigrante' post='981390' date='Aug 18 2009, 09:09 PM
We showed up at 10am...test drove, negotiated and finalized pricing by noon. They made us run around to get copies of insurance and registration for a "clunker" they wanted to get rid of. We returned at 2pm with the docs and they made us wait and wait and wait until 5pm or so when I asked my parents to get up and walk out because dealership staff failed to secure the docs for us to finalize the transaction. I circled the finance director's office 5 times politely asking him to finalize the paperwork so we could finalize the transaction...he ignored me as did the general sales manager. After multiple failed attempts, I grew frustrated and walked out.

We're going to Lexus of South Bay on Friday and hope to get better treatment and attention.
wow. i guess they thought they had you at that point. that is some bullshit. good luck at the next dealer


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