KAF

My wife has a Honda Civic, 8 months and 10,000 miles ago it had it's 25,000 mile service at the dealers, cost over ?200.

The workshop docs say the brake pads were fine.

2 days ago she complained to me that it was 'making a strange noise', I drove it and heard the unmistakeable sound of metal on metal from the front discs.

First thing next morning to the dealers, sure enough, the pads were totally gone and had badly screwed the discs.

The workshop manager had no answer to the question of how the hell we had not been told at last service that the pads would not last another 12,500 miles. They could have failed completely on the motorway.

Then had the cheek to present me wth a bill for the disc replacement!!

Needless to say I was not paying all of that.

To be fair to him, he put up no argument when I told him that 50% was all I was prepared to pay towards the discs. I thought that fair, 36,000 should be about half way through the life of a set of discs.

Not impressed with the quality of the last brake inspection though. Shows the value of the wear indicators on the E60.

BOBUCRUZ

Don't get me started on Honda of Pasadena. The sneakiest dishonest dealership you will ever meet....I've felt you pain...Except in the sales department. Bad service has no boundries

Rudy

I just recently got into an argument (or "discussion" depending on how you look at it) with a Honda service technician when I asked if there was a software update to modify the daylight savings time rules the car uses to change the time from standard to daylight. The technician promptly belittled me and informed me that the time is set by the satellites. I agreed with him and explained further that the time is, in fact, set by the satellites using a universal time but it's up to the car to adjust the time for DST and the proper time zone. He just smirked and acted like I was some "stupid customer" that didn't know anything about how stuff works, etc. and kept repeating "the time is set by the satellites." I really got a chuckle when he went on to explain that "the satellites are wrong" when I asked him why the car didn't automatically adjust for DST at the end of March!

Anyway, I realize that this guy was in way over his head and so I decided to just give up. The part that bugged me about it wasn't that he was clueless -- we see that all the time with BMW dealers too -- it was that he treated me as if I was an idiot who couldn't possibly know what I was talking about. Talk about building good customer relations!

pinguhk

there are alot of cons out there some people say the car is OK, but there change some part so there will be something wrong with it later,
that why I only goto the people I know or DIY.

Iceman

KAF

I need to take that to work

JetBlack5OC

Only thing Honda is good for it there sportbikes.

pinguhk

that not 100% right, they have made the best japanese roster sports car Honda S2000 that can rev over 9000rpm

BetterMakeWay

True, Honda is still having the best hp/liter ratio for a 2000cc engine.