10" Media/Control Display Scratched/Marked
02-07-2012, 03:16 AM
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Hi,
I've just bought a 2010 F11 from a local BMW dealer and cleaning the car this weekend I used a very soft cloth that I was cleaning the glass with to also clean the 10" NAV/Media display as it had a couple of finger prints on. To my horror I now have an awful mark the size of a ten pence piece on my screen. Its not a scratch but looks more like a special coating has come off or similar.
I have had 5 previous BMW's all with media screens and all cleaned using the same or similar cloths. In fact the cloth I was using was the very same cloth I used to clean the screen of the E60 that I traded in a few days ago!!
I will obviously need to speak to the dealer, but I am concerned that they will not believe my story and will claim I used something that caused the mark to avoid get it replaced under warranty.
Just in case I have no joy with them, I searched the web and this forum for ideas but cannot find anything other than to put some petroleum jelly on. I do not wish to do that just in case it causes any further issues.
HELP !! Does anyone have any ideas that will remove the mark or has anyone experienced the same problems or can offer advice?
Yours,
A very distraught F11 owner. Thanks in advance,
Melv
I've just bought a 2010 F11 from a local BMW dealer and cleaning the car this weekend I used a very soft cloth that I was cleaning the glass with to also clean the 10" NAV/Media display as it had a couple of finger prints on. To my horror I now have an awful mark the size of a ten pence piece on my screen. Its not a scratch but looks more like a special coating has come off or similar.
I have had 5 previous BMW's all with media screens and all cleaned using the same or similar cloths. In fact the cloth I was using was the very same cloth I used to clean the screen of the E60 that I traded in a few days ago!!
I will obviously need to speak to the dealer, but I am concerned that they will not believe my story and will claim I used something that caused the mark to avoid get it replaced under warranty.
Just in case I have no joy with them, I searched the web and this forum for ideas but cannot find anything other than to put some petroleum jelly on. I do not wish to do that just in case it causes any further issues.
HELP !! Does anyone have any ideas that will remove the mark or has anyone experienced the same problems or can offer advice?
Yours,
A very distraught F11 owner. Thanks in advance,
Melv
02-08-2012, 11:44 AM
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Hi Melv,
If it is a "coating has come off" or similar problem it should be a warranty thing.
On phones and other small electronic device screens there's usually a plastic film to protect the new screen.
Please update your signature.
If it is a "coating has come off" or similar problem it should be a warranty thing.
On phones and other small electronic device screens there's usually a plastic film to protect the new screen.
Please update your signature.
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