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-   -   R1 Concepts rotors rusting - only 2 months old (https://5series.net/forums/e60-e61-parts-accessories-mods-22/r1-concepts-rotors-rusting-only-2-months-old-104507/)

Gene 09-07-2011 04:48 PM


Originally Posted by Howitzer (Post 1379564)
Says the guy in Cali...with no salt or winter or terrible rust anywhere to be seen.... :whistle:

I got my R1 concepts from Trinity. My front rotors aren't just rusty, but they're are fucking warped. I have vibration at high speed with them and stopping power isn't really as good as it was with OEM. I've only had them a year. :getlost:

1 year? are they still under warranty?

acuteperformance 09-07-2011 04:49 PM

Yes they are.

Michael
Owner
Acute Performance



Originally Posted by GENEaTALS (Post 1379567)
1 year? are they still under warranty?


Gene 09-07-2011 04:50 PM

if they are under warranty, why not get them replaced?

D33ZNUT5 09-07-2011 06:35 PM


Originally Posted by acuteperformance (Post 1379123)
Hey,

I just spoke with R1 and we're going to send you a new pair of front premium d/s rotors and completely black them out just like the rears.

Hope that's okay with you.

Michael
Owner
Acute Performance

Thats completly fair, hope these work out better. Thanks for the great service and taking care of this swiftly!

HP JNKEY 09-08-2011 07:35 AM


Originally Posted by acuteperformance (Post 1379559)
Hi Len,

I just responded to the email you sent me. R1 will be sending you out a new set with the fronts completed blacked out like the rears. Thanks everyone for your feedback. I have brought this rusting issue up with R1 and from now on, all premium sets will be coated completely with black high temperature coating to prevent rusting.

When the brake pads make contact with the rotors it will remove the high temp paint on the surface but remain in the slots and holes to prevent future rusting.

I know R1 hasn't been perfect -- no one is -- but it's the fact they are willing to stand by their products and make changes like these that I keep supporting them. I don't know many companies that are willing to do that these days.

Michael
Owner
Acute Performance

Michael

Thanks for you quick response. It's much appreciated and thanks for getting a new pair of front rotors sent my way.

Your customer service is second to none.

Len

Persian_535i 09-08-2011 10:49 AM

Glad to hear R1 concept adjusted the way they paint their rotors to combat against the rust issue. Will the new look of the rotors look much different than the previous? Anyway you can post a picture showing what the new updated ones will look like once you get them in.

acuteperformance 09-08-2011 11:01 AM


Originally Posted by Persian_535i (Post 1379781)
Glad to hear R1 concept adjusted the way they paint their rotors to combat against the rust issue. Will the new look of the rotors look much different than the previous? Anyway you can post a picture showing what the new updated ones will look like once you get them in.

It'll look the same except the slots and holes will have the black high temp coating.

Michael
Owner
Acute Performance

SmithsonGA 09-09-2011 10:05 AM

Expecting my R1 Premiums to show up today...out for delivery on UPS truck as I type.

I will be installing this Sunday. Fronts with HPS pads.

Will report later

Howitzer 09-09-2011 08:53 PM


Originally Posted by GENEaTALS (Post 1379571)
if they are under warranty, why not get them replaced?


I've talked to Joe @ Trinity about this months ago, but I never got any indication that I could actually have them replaced under any warranty. That would be fantastic.

acuteperformance 09-09-2011 09:29 PM


Originally Posted by Howitzer (Post 1380209)
I've talked to Joe @ Trinity about this months ago, but I never got any indication that I could actually have them replaced under any warranty. That would be fantastic.

I've mentioned to you before that they were covered under warranty but you made it pretty clear you didn't care. Talk to Joe and you should easily get them replaced under warranty. If he can't, I'll gladly help you out.

Michael
Owner
Acute Performance


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