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R1 Concepts rotors rusting - only 2 months old

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Old 09-07-2011, 04:48 PM
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Originally Posted by Howitzer
Says the guy in Cali...with no salt or winter or terrible rust anywhere to be seen....

I got my R1 concepts from Trinity. My front rotors aren't just rusty, but they're are fucking warped. I have vibration at high speed with them and stopping power isn't really as good as it was with OEM. I've only had them a year.
1 year? are they still under warranty?
Old 09-07-2011, 04:49 PM
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Yes they are.

Michael
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Originally Posted by GENEaTALS
1 year? are they still under warranty?
Old 09-07-2011, 04:50 PM
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if they are under warranty, why not get them replaced?
Old 09-07-2011, 06:35 PM
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Originally Posted by acuteperformance
Hey,

I just spoke with R1 and we're going to send you a new pair of front premium d/s rotors and completely black them out just like the rears.

Hope that's okay with you.

Michael
Owner
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Thats completly fair, hope these work out better. Thanks for the great service and taking care of this swiftly!
Old 09-08-2011, 07:35 AM
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Originally Posted by acuteperformance
Hi Len,

I just responded to the email you sent me. R1 will be sending you out a new set with the fronts completed blacked out like the rears. Thanks everyone for your feedback. I have brought this rusting issue up with R1 and from now on, all premium sets will be coated completely with black high temperature coating to prevent rusting.

When the brake pads make contact with the rotors it will remove the high temp paint on the surface but remain in the slots and holes to prevent future rusting.

I know R1 hasn't been perfect -- no one is -- but it's the fact they are willing to stand by their products and make changes like these that I keep supporting them. I don't know many companies that are willing to do that these days.

Michael
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Michael

Thanks for you quick response. It's much appreciated and thanks for getting a new pair of front rotors sent my way.

Your customer service is second to none.

Len
Old 09-08-2011, 10:49 AM
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Glad to hear R1 concept adjusted the way they paint their rotors to combat against the rust issue. Will the new look of the rotors look much different than the previous? Anyway you can post a picture showing what the new updated ones will look like once you get them in.
Old 09-08-2011, 11:01 AM
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Originally Posted by Persian_535i
Glad to hear R1 concept adjusted the way they paint their rotors to combat against the rust issue. Will the new look of the rotors look much different than the previous? Anyway you can post a picture showing what the new updated ones will look like once you get them in.
It'll look the same except the slots and holes will have the black high temp coating.

Michael
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Old 09-09-2011, 10:05 AM
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Expecting my R1 Premiums to show up today...out for delivery on UPS truck as I type.

I will be installing this Sunday. Fronts with HPS pads.

Will report later
Old 09-09-2011, 08:53 PM
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Originally Posted by GENEaTALS
if they are under warranty, why not get them replaced?

I've talked to Joe @ Trinity about this months ago, but I never got any indication that I could actually have them replaced under any warranty. That would be fantastic.
Old 09-09-2011, 09:29 PM
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Originally Posted by Howitzer
I've talked to Joe @ Trinity about this months ago, but I never got any indication that I could actually have them replaced under any warranty. That would be fantastic.
I've mentioned to you before that they were covered under warranty but you made it pretty clear you didn't care. Talk to Joe and you should easily get them replaced under warranty. If he can't, I'll gladly help you out.

Michael
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