My radio volume button broke
12-01-2009 | 01:09 PM
#1
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BMW told me they will have to replace the entire radio unit.......... for $1,600..... TO REPLACE A KNOB?!?!?!?! JESUS.
Someone please tell me there is another way? Its just a rubber knob that clearly has broken grooves.
Someone please tell me there is another way? Its just a rubber knob that clearly has broken grooves.
12-01-2009 | 01:13 PM
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12-01-2009 | 02:21 PM
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12-01-2009 | 05:17 PM
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From: Chicago
Let me rephrase what I said. My BMW DEALER Motor Werks in Barrington told me that to replace a plastic knob I had to spend $1600 on a whole new radio. I almost couldn't believe my ears when my SA told me that. Does he think I am THAT stupid? Does HE honestly believe this himself that a friggen broken plastic piece can't be replaced easily? I mean c'mon.
12-01-2009 | 05:31 PM
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From: Sterling, VA
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Originally Posted by Howitzer' post='1066039' date='Dec 1 2009, 09:17 PM
Let me rephrase what I said. My BMW DEALER Motor Werks in Barrington told me that to replace a plastic knob I had to spend $1600 on a whole new radio. I almost couldn't believe my ears when my SA told me that. Does he think I am THAT stupid? Does HE honestly believe this himself that a friggen broken plastic piece can't be replaced easily? I mean c'mon.
Even if he didn't care, he should have been smart enough to realize you will not believe his quote.
12-01-2009 | 05:36 PM
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Originally Posted by LeuS' post='1066048' date='Dec 1 2009, 09:31 PM
I bet the guy didn't even know how to look for the part and told you the easiest way out. That happens in at least 50% of interactions with any customer service.
Even if he didn't care, he should have been smart enough to realize you will not believe his quote.
Even if he didn't care, he should have been smart enough to realize you will not believe his quote.
No shit. Not even 15 seconds searching this board I found a thread with a link to an exact part that costs $18 to fix my problem. Why the hell am I, as a customer, supposed to do this kind of research when my service ADVISOR, is the one that is supposed to be an all-knowing professional?
12-01-2009 | 05:41 PM
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Originally Posted by Howitzer' post='1066051' date='Dec 1 2009, 09:36 PM
No shit. Not even 15 seconds searching this board I found a thread with a link to an exact part that costs $18 to fix my problem. Why the hell am I, as a customer, supposed to do this kind of research when my service ADVISOR, is the one that is supposed to be an all-knowing professional?
That's just how some SA's are. Mine tried to tell me that he could not reset my oil service light for anything less than $600. It took me 15 seconds and a push of the knob under the speedometer.
12-01-2009 | 05:45 PM
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From: Sterling, VA
My Ride: Black 2006 BMW 530i with sport and prem package, staggered 124 wheels, 50% tint, AC Schnitzer aluminum pedals, black interior w/ alum trim set, M style body kit and sound upgrade: Alpine PDX-5, PXE-H660, sub, MBQuart speakers.
Originally Posted by Howitzer' post='1066051' date='Dec 1 2009, 09:36 PM
No shit. Not even 15 seconds searching this board I found a thread with a link to an exact part that costs $18 to fix my problem. Why the hell am I, as a customer, supposed to do this kind of research when my service ADVISOR, is the one that is supposed to be an all-knowing professional?
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